RAMDEEN PATEL
JABALPUR
Summary
Dynamic professional with a proven track record at Phonepe Pvt. Ltd., adept in customer relationship management and lead generation. Excelled in enhancing operational efficiency and achieving sales targets, demonstrating quick learning and goal-oriented approaches. Skilled in product knowledge and technical support, ensuring high client satisfaction and strategic business growth.
Overview
10
10
years of professional experience
Work History
Business development Associate ( BDA)
Phonepe Pvt. Ltd.
Jabalpur
10.2023 - Current
- Assisted in developing marketing materials that showcased our products and services effectively, attracting new clientele.
- Contributed to annual sales targets by consistently meeting or exceeding individual performance goals across various territories.
- Conducted market research and analysis to identify emerging trends and competitor activities, informing strategic business decisions.
- Developed knowledge of company products and services to make suggestions according to customer needs.
Senior associate (Micro Market Manager)
Paytm
Indore
05.2023 - 10.2023
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Trained and supported new team members, maintaining culture of collaboration.
Technical support Engineer
Pinelabs Pvt Ltd.
Jabalpur
04.2018 - 05.2023
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Performed root cause analysis of reported issues to enact corrections.
Instrument Engineer
Orient green power company ltd.
Gadarwara
01.2015 - 12.2016
- Worked closely with high voltage power applications and observed all company and federal safety measures and regulations.
- Performed diagnostic inspections to monitor automated systems and immediately repaired issues both remotely and in field.
Education
B.E. - ELECTRONICS & COMMUNICATION
PCRT
Bhopal, MP06.2013
12th - Science
SARVODAYA HIGHER SECONDARY SCHOOL
Tendukhera, Narsinghpur MP03.2009
10th - All Subjects
GOVERNMENT BOYS EXCELLENT SCHOOL
Tendukhera, Narsinghpur MP 03.2007
Skills
- Quick learning
- Goal oriented
- Tactful handling of situations
- Customer relationship management
- Lead development
- Lead generation
- Product knowledge
Languages
English
Bilingual or Proficient (C2)
HINDI
Advanced (C1)
Projectsandtraining
- Minor Project, LPG GAS DETECTOR, An electronic circuit that receive the gas which operate warning alarm.
- Major Training, TELECOM, BSNL
- Major Project, TOLL TAX AUTOMATION, In this system the vehicle owner pays money through prepaid card. Here it is not necessary to stop or slow down the vehicle at the toll station.
Disclaimer
I hereby declare that above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.
Timeline
Business development Associate ( BDA)
Phonepe Pvt. Ltd.
10.2023 - Current
Senior associate (Micro Market Manager)
Paytm
05.2023 - 10.2023
Technical support Engineer
Pinelabs Pvt Ltd.
04.2018 - 05.2023
Instrument Engineer
Orient green power company ltd.
01.2015 - 12.2016
B.E. - ELECTRONICS & COMMUNICATION
PCRT
12th - Science
SARVODAYA HIGHER SECONDARY SCHOOL
10th - All Subjects
GOVERNMENT BOYS EXCELLENT SCHOOL