Ramdular Thakur
Manager Governance And Analytics
Kalyan
Summary
Governance professional skilled in enhancing organizational frameworks and ensuring compliance with regulatory standards. Proven ability to drive impactful results through strategic planning and effective policy implementation. Strong focus on team collaboration, adaptability, and delivering high-quality outcomes. Expert in risk management, stakeholder communication, and continuous improvement methodologies.
Overview
20
20
years of professional experience
Work History
Governance Manager Data and analytics
Standard Chartered Bank
07.2018 - Current
- Reduced the time required for regulatory NFRR submissions by 70% through the development of advanced reporting frameworks.
- Conceptualized, programmed, and instituted sophisticated reporting frameworks, enhancing the efficiency of regulatory submissions by 30%.
- Architected and developed an AI-driven data pipeline to automate the extraction, transformation, and loading (ETL) of data from CDL, significantly enhancing daily data ingestion processes for cross-functional teams, and achieving a 50% reduction in headcount.
- Developed and implemented a trained machine learning model using fuzzy logic for name matching, significantly enhancing the detection and highlighting of anomalies in databases, and improving the UCIC process by 100%.
- Developed and implemented a trained machine learning model for the detection and highlighting of anomalies in important document patterns like "PAN," "UID," "GST," and "Passport to ensure timely remediation.
- Developed and implemented a trained machine learning model using fuzzy logic for name matching, significantly enhancing the detection and highlighting of anomalies in databases, and improving the UCIC process.
- Designed and deployed a machine learning model to identify changes in client mobile numbers and email IDs across the entire database, facilitating real-time anomaly detection. Collaborated with the Financial Risk Management (FRM) team to support Mobile Number Re-verification and Linking (MNRL) requirements, ensuring compliance with regulatory guidelines, and enhancing fraud prevention measures.
- Provided expert advice on regulatory changes, keeping the organization abreast of evolving requirements in the industry landscape.
Deputy Manager – WFM & MIS
WNS Global Services ltd
06.2016 - 06.2018
- Managed 11 airline accounts across three locations, ensuring seamless operations and support.
- Designed and developed various MIS dashboards to facilitate timely, data-driven business decisions.
- Provided actionable insights through volume funnel analysis, comparative analysis, and product performance analysis for the airlines channel.
- Created an SLA model capacity planner using Erlang for 800 staff at an e-commerce site (Flipkart).
- Served as a consultant in Philippines for 90 days, establishing an MIS and automation team for the Australian insurance company (QBE).
Assistant Manager – WFM & MIS
WNS Global Services ltd
07.2014 - 05.2016
- Managed 11 airline accounts across three locations, ensuring seamless operations and support.
- Designed and developed various MIS dashboards to facilitate timely, data-driven business decisions.
- Provided actionable insights through volume funnel analysis, comparative analysis, and product performance analysis for the airlines channel.
- Created an SLA model capacity planner using Erlang for 800 staff at an e-commerce site (Flipkart).
- Served as a consultant in Philippines for 90 days, establishing an MIS and automation team for the Australian insurance company (QBE).
Team Leader – WFM & MIS
Bertelsmann Marketing, Services India PVT
12.2012 - 07.2014
- Designed different MIS, dashboard to support business to take correct decision on time.
- Built SLA model capacity planner using erlang for 300 staff of E-commerce site (eBay).
Team Leader – WFM & MIS
Spanco BPO Services Ltd
02.2008 - 12.2012
- Leads MIS team of 15 members, built capacity planner using erlang for 800 staff of Telecommunication services for Reliance and TATA.
- Built reports and dashboard to support daily requirement of business.
Asst.Team Leader – Operation
Intelenet Global Services Ltd
02.2007 - 01.2008
Customer representative – Operation
Intelenet Global Services Ltd
06.2006 - 01.2007
Education
Bachelor of Science -
Mumbai University
Maharashtra03.2006
Skills
Achievement
Within 3 years promoted to Band – 6 level in SCB, Excellent service award 2022, Gems award 2021
Courses
- Machine Learning Boot camp
- Python Boot camp
Timeline
Governance Manager Data and analytics
Standard Chartered Bank
07.2018 - Current
Deputy Manager – WFM & MIS
WNS Global Services ltd
06.2016 - 06.2018
Assistant Manager – WFM & MIS
WNS Global Services ltd
07.2014 - 05.2016
Team Leader – WFM & MIS
Bertelsmann Marketing, Services India PVT
12.2012 - 07.2014
Team Leader – WFM & MIS
Spanco BPO Services Ltd
02.2008 - 12.2012
Asst.Team Leader – Operation
Intelenet Global Services Ltd
02.2007 - 01.2008
Customer representative – Operation
Intelenet Global Services Ltd
06.2006 - 01.2007
Bachelor of Science -
Mumbai University