Rameez
Hassan
Summary
Technical and customer-facing technology professional with 6+ years of experience across enterprise SaaS, hospitality technology, low-voltage systems, IoT, networking and technology implementations for customers across the U.S. market. Experienced in translating business and technical requirements into solutions, coordinating cross-functional engineering and vendor teams, managing project dependencies, preparing technical documentation and SOWs, resolving implementation issues, and maintaining customer communication throughout project execution. Strong hospitality technology background with experience spanning GPON/FTTR, BMS/IoT monitoring, data integrations, AI video analytics, AV, networking and connected property technology.
Overview
3
3
Languages
6
6
years of professional experience
Work History
Technical Sales Lead / Technology Solutions & Customer Engagement
SCLERA VDMS PVT. LTD. / ACCESS ONLINE INC.
Mangalore
09.2020 - Current
- Manage customer engagements from initial requirements discovery through solution definition, technical coordination, implementation support and post-project follow-up.
- Gather and translate customer business and technical requirements into structured technology solutions, defining scope, deliverables, dependencies and required resources.
- Coordinate with engineering, vendors, contractors, architects, hotel GCs, and project stakeholders to ensure technical requirements are understood and execution activities remain aligned.
- Track project prerequisites including site requirements, equipment availability, infrastructure readiness, technical information and customer dependencies.
- Maintain clear customer communication regarding project status, technical changes, material availability, implementation timelines, risks and required actions.
- Support resolution of technical issues and escalations by identifying root causes, coordinating appropriate technical resources and driving issues toward closure.
- Prepare and maintain SOWs, BOQs, BOMs, technical proposals, system documentation and project-specific solution packages.
- Support customer discussions around Sclera's enterprise technology platform, including asset digitization, inspection digitization, remote asset access and monitoring, BMS/IoT monitoring and data platform integrations.
- Translate customer operational requirements into discussions around platform capabilities, workflows, data requirements and integration dependencies.
- Work with technical teams to understand how customer systems, connected devices and data sources interact with enterprise software platforms.
- Develop working knowledge of system integrations, APIs, data flows, configurations and dependencies required to connect technology platforms with customer environments.
- Support customer-facing demonstrations and technical walkthroughs, simplifying complex technology concepts for business and technical stakeholders.
- Work with hospitality customers and projects involving Hilton, Marriott, IHG, Home2 Suites, Wingstop, Hawaiian Bros, BWW, Dunkin Smoothie King and other hospitality/QSR environments.
- Coordinate technical requirements involving networking, structured cabling, AV, hospitality TV, PBX, CCTV, access control, automation and connected technology.
- Work with hotel GCs, electricians, architects and project managers to clarify equipment locations, rack requirements, door schedules, access control, conduit routing, cabling pathways and brand requirements.Rameez Alur | Technical Project Management Page 2
- Support deployment of Niurix GPON/FTTR solutions across hospitality properties, coordinating technical requirements and addressing deployment challenges.
- Collaborate with engineering teams on integration of Niurix ONTs, GPON solutions, Vision AI camera analytics and automation systems into customer environments.
- Act as a customer-facing technical escalation point for fiber calibration, AV/equipment compatibility, network equipment and system replacement issues.
- Coordinate with technology vendors and distribution partners, including TD SYNNEX, to investigate issues, identify solutions and minimize customer impact.
- Develop technical proposals, SOWs, BOQs, BOMs, pricing packages, competitive comparisons and ROI analyses.
- Contributed to $6M+ in sales, supporting revenue growth and expansion across hospitality, QSR, multi-family and other technology markets.
- Built long-term customer relationships that generated repeat business, referrals and extended engagements; recognized twice as 'Rockstar of Sales'.
- Enterprise / SaaS: Asset digitization, inspection digitization, remote asset monitoring, BMS/IoT monitoring, data platform integration, customer-facing SaaS demonstrations.
- Hospitality Technology: Hospitality TV/IPTV, guest-room technology, GPON/FTTR, structured cabling, Wi-Fi/networking, PBX
- CCTV/AI video analytics, access control, AV and automation.
- AV / Integration: Crestron, QSC, Bose, Sonos, Shure, Dante, projectors, LED video walls and Lutron.
Education
Bachelor of Engineering - Electrical & Electronics Engineering
Canara Engineering College
Mangalore07.2020
PUC - Science (PCMB)
M Krishna PU College
Hassan04.2016
Skills
- Technical Project Management
- Technology & Integration
- Hospitality Technology
- Project planning & coordination
- Requirements gathering
- Scope & change management
- Risk & issue management
- Customer & stakeholder management
- Vendor coordination & handover
- SaaS & enterprise technology
- IoT / BMS integrations
- Customer relationship management
- Stakeholder coordination
- Customer relations
- Excellent communication skills
- GPON / FTTR / networking
- Low-voltage systems
- Hotel technology environments
- Guest-room technology
- Hospitality TV / IPTV
- CCTV / access control
- AV / automation
- PMS / POS ecosystem awareness
- Technical troubleshooting
- Hotel brand standards
Languages
English
Hindi
Kannada
Timeline
Technical Sales Lead / Technology Solutions & Customer Engagement
SCLERA VDMS PVT. LTD. / ACCESS ONLINE INC.
09.2020 - Current
Bachelor of Engineering - Electrical & Electronics Engineering
Canara Engineering College
PUC - Science (PCMB)
M Krishna PU College