Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Rameez Raheem

PRODUCT OWNER
Bengaluru

Summary

Customer-focused professional and Certified Scrum Master with over 12 years of experience in client success, implementation, and stakeholder engagement. Skilled in coordinating cross-functional teams, delivering client requirements, and supporting Agile delivery of technology solutions.

Overview

13
13
years of professional experience
4
4
years of post-secondary education
6
6
Certifications

Work History

Senior Implementation Specialist | Customer Success

Bizom
Bengaluru
01.2024 - Current
  • Acted as the lead point of contact for key accounts, managing stakeholders and ensuring successful software implementation.
  • Conducted client workshops to gather detailed business requirements; developed BRDs and secured stakeholder sign-offs.
  • Managed delivery timelines, proactively flagged risks, and ensured alignment with project milestones.
  • Drove user adoption through post-go-live monitoring and collaboration with training teams.
  • Identified and scoped change requests, assessing their business impact and feasibility.
  • Enabled successful go-live for a major enterprise client, meeting both timeline and functionality targets.

Senior Implementation Specialist | Customer Success

Press Ganey
Trivandrum
12.2018 - 10.2023
  • Led end-to-end client onboarding and risk management across multiple healthcare SaaS solutions.
  • Translated client requirements into functional specifications and coordinated delivery with technical teams.
  • Utilized Salesforce and JIRA for client issue tracking, resolution, and SLA compliance.
  • Conducted stakeholder meetings, provided regular updates, and ensured timely resolution of escalations.
  • Contributed to product development discussions with internal panels, influencing roadmap features.
  • Recognized multiple times with Best Performer awards for client success and innovation.

HSSE Engineer / Documentation Controller

Padam Interiors
Bengaluru
11.2017 - 09.2018
  • Led the design and execution of HSE management systems for major projects.
  • Cultivated a robust safety culture by integrating best practices.
  • Collaborated with project managers, contractors, and regulatory bodies.
  • Conducted comprehensive hazard identification and risk assessments.
  • Prepared detailed reports on safety activities and incidents.
  • Drove continuous improvement initiatives by leading audits and inspections.
  • Established and led safety meetings and training programs.

HSSE Engineer / Project Management

BDR SDN BHD
Bandar Seri Bagwan
05.2012 - 05.2017
  • Successfully led and delivered 19 complex projects focused on HSE compliance.
  • Developed and implemented comprehensive project plans.
  • Managed cross-functional teams to optimize resource allocation.
  • Engaged with clients and contractors to resolve HSE complaints.
  • Delivered regular project status updates to stakeholders.
  • Conducted risk assessments and managed project budgets.
  • Supervised all safety department activities ensuring compliance.

Education

Bachelor of Technology - Computer Science Engineering

Mohandas College of Engineering
Trivandrum, India
08.2008 - 05.2012

Skills

  • Agile Product Ownership

  • Client Relationship Management

  • Stakeholder Engagement

  • Requirement Gathering & BRD

  • JIRA, Salesforce

  • Strategic Planning

  • Scrum & Agile Methodologies

  • Product Implementation & Go-Live

  • Project Delivery & Timeline Tracking

  • Change Management

Certification

Certified Scrum Master (CSM)

Timeline

Senior Implementation Specialist | Customer Success

Bizom
01.2024 - Current

Senior Implementation Specialist | Customer Success

Press Ganey
12.2018 - 10.2023

HSSE Engineer / Documentation Controller

Padam Interiors
11.2017 - 09.2018

HSSE Engineer / Project Management

BDR SDN BHD
05.2012 - 05.2017

Bachelor of Technology - Computer Science Engineering

Mohandas College of Engineering
08.2008 - 05.2012

Similar Profiles

CREATE PROFILE
Rameez RaheemPRODUCT OWNER