Summary
Overview
Work History
Education
Skills
Courses Certifications
Languages
Timeline
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Rameez Rashid Z

Rameez Rashid Z

Bengaluru

Summary

Support Analyst with extensive experience at Oracle Cerner, specializing in desktop support and Active Directory administration. Proven ability to troubleshoot complex IT issues and improve operational efficiency. Expertise in VPN configuration and Citrix support, delivering high-quality service and solutions to internal users.

Overview

11
11
years of professional experience

Work History

Support Analyst

Oracle cerner
07.2023 - Current
  • Delivered IT helpdesk support and efficiently resolved desktop administration issues for internal users
  • Demonstrated strong troubleshooting skills to quickly address technical issues
  • Provided Active Directory support
  • Conducted troubleshooting for office suite issues
  • Handled Citrix troubleshooting for seamless operational performance
  • Resolved remote access troubleshooting efficiently
  • Managed supportal and remedy ticketing systems
  • Proficiently dealt with VPN troubleshooting issues

Senior System desktop Executive

Kriya nextwealth it pvt ltd
05.2022 - 05.2023
  • To provide on-site or remote technical assistance including the setting up of computer hardware systems, maintaining network infrastructure, installing and upgrading software, and troubleshooting basic IT issues.

HVAC Service Engineer

Amreache Aircinditiong systems pvt Ltd
09.2017 - 12.2018
  • Routine maintenance service, troubleshooting, commissioning, billing, spare supplies, AMC and CMC, quarterly maintenance service, energy efficiency.

Project Engineer

hvaircondition systems pvt Ltd
08.2014 - 09.2017
  • Preparing project initiation documents, project scope statement and major deliverables for the successful of projects.
  • Review of BOQs and Technical specifications in coordination with appointed design consultants.
  • Directs repair and maintenance of existing HVAC equipment including air handlers, chilling and heating systems, air quality equipment (including energy recovery make-up, exhausted air systems, and laboratory vent hoods).
  • Inspects and evaluates condition of mechanical equipment in existing College buildings and recommends corrective action; implements repairs or revisions including design changes both in house or on outside projects; insures installation and repairs are performed in accordance with all federal, state, and local codes.
  • Coordinates work between HVAC crew and maintenance, electrical, and carpentry departments, project managers, campus managers, and outside contractors.

Education

Bachelor of Engineering - Mechanical Engineering

Eklavya Institute of Technology
Mysore
01.2014

XII - Science

St. Philomena's College
Mysore
01-2010

Xth -

Marimallapa Higher Primary School
Mysore
06-2008

Skills

  • Firewall management
  • LAN setup and troubleshooting
  • Desktop support
  • Active Directory administration
  • Microsoft Office Suite proficiency
  • Outlook configuration
  • Citrix support
  • VPN configuration and troubleshooting
  • Remote support

Courses Certifications

  • HVAC training, ACE Consultant
  • Internship, Rane Madras
  • Networking (N+)
  • CCNA
  • NSE 1 Network Security Associate
  • NSE 2 Network Security Associate

Languages

  • Hindi
  • Kannada
  • English

Timeline

Support Analyst

Oracle cerner
07.2023 - Current

Senior System desktop Executive

Kriya nextwealth it pvt ltd
05.2022 - 05.2023

HVAC Service Engineer

Amreache Aircinditiong systems pvt Ltd
09.2017 - 12.2018

Project Engineer

hvaircondition systems pvt Ltd
08.2014 - 09.2017

Bachelor of Engineering - Mechanical Engineering

Eklavya Institute of Technology

XII - Science

St. Philomena's College

Xth -

Marimallapa Higher Primary School

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