Hi, I’m
Rameez Shabbir Shaikh
Ankleshwar,Gujarat
Summary
Knowledgeable and performance driven Account Manager with hands on experience in operations, preparing ideas, strategies, Recruitment, Marketing and adept in client management in IT (SaaS) domain. Looking for Customer Success/ Account Management opportunities.
Overview
12
years of professional experience
Work History
Rayden Interactive
Sr. Client Success
04.2022 - Current
Job overview
- Driving Customer Success for strategic enterprise clients to drive retention, renewals, adoption, customer satisfaction, and growth.
- Working with the customers to understand their needs and map Phreesia solutions and best practices
- Coordinating with cross-functional teams to ensure a successful transition from deployment/onboarding through ongoing account management
- Responsible for managing the post-sales relationship of a portfolio of customer accounts to foster long-term business partnerships
- Increase customer satisfaction by understanding business needs and providing additional Phreesia solutions and resources
- Work with customers to establish critical goals or other key performance indicators and aid the customer in achieving their goals.
- Act as an escalation point to drive problem resolutions in a timely and proactive manner
- Identify at-risk renewals and deliver on a customer remediation plan.
- Monitor customer health to track usage and customer satisfaction
- Delivery of periodic (monthly/quarterly) Customer Success Forums (CSF) and Quarterly Business Reviews (QBRs) to review and analyze statistics, and metrics and provide recommendations
- In concert with the Sales teams, forecast retention, renewal, and status for assigned accounts.
eClinincalWorks
Strategic Account Manager
04.2021 - 04.2022
Job overview
- Served as a liaison between clients and internal departments to ensure delivery of service on time
- Managing monthly revenue of around $300,000 with 70 plus key accounts
- Technical documentation daily basis for future references
- Communicate with assigned clients to assess their comfort level with the clinical works EHR, understand their business operation, and help them reach their goals through the “know your client” initiative.
- Derived Customer Success for strategic accounts to drive retention, renewal, product adaptation, client satisfaction, and growth.
- Creating strategies based on various factors & by assessing the Client’s Strengths, Weaknesses, Opportunities, and Threat
- Working with a software specialist team who works on SQL to solve client’s side technical errors
- Effectively handling Client’s escalations and keeping churn below 5%
- Managed customer lifecycle by participating in the implementation, worked onboarding charter, Scheduling Kickoff calls to understand client expectations and behavior, completed KYC (SWOT) accordingly, and prepared a plan for upselling or cross-selling as per client’s business requirements.
- Engaged clients on routine calls to develop a long-term relationship and keep updated with their business requirements to predict risk and prepare a roadmap with milestone
- Coordination with Internal, External teams and Vendors
- Risk Analysis, Product and service usage analysis
- KYC, SWOT analysis of Client
- Carry out a detailed SWOT analysis for the client to identify and document potential issues, assess the impact, and recommend solutions
- Analyze practices and recommend products, features, and or services to improve client workflow and patient care
Ignite Data
Team Manager
01.2019 - 02.2021
Job overview
- Handling Client Queries regarding Logistics freight bill
- They are effectively mitigating Client escalations.
- Managing annual revenue of more than $250,000
- Carry out a detailed SWOT analysis for the client to identify and document potential issues, assess impact, and recommend solutions
- Risk Analysis, Product and service usage analysis
- Managing Carriers Query and creating Invoice on behalf of Clients for Carrier
- Creating rate comparisons for clients to help them finalize the best Carrier
- I am auditing the Invoice sent by the carrier.
- Preparing monthly shipment summary for client
- We are analyzing whether the shipment is according to the order plan or not.
- Managing a team of 9
- Daily task allocation and work review work as per the company's target.
- We are handling multiple clients in Canada in the Transport Industry.
QX LimitedAhmedabad, Gujarat
Administrator
04.2015 - 07.2019
Job overview
- Follow up with the client for the existing candidates and new requirements.
- Responsible for creating contracts for the UK, EU region, and Switzerland
- Hands-on experience with AWR scope and out-of-scope policy
- Managing the On-Boarding process across the UK, EU region, and Switzerland and reviewing of Client's legal recruitment terms before negotiation
- Working for a leading Pharmaceutical client
- Summarizing contracts and ensuring the execution is done by company policy.
- Responsible for payroll service provision with the agreed scope of service to the business.
UpMan PlacementsDec
Accounts Manager
01.2014 - 04.2015
Job overview
- Client Relationship Management
- To work on the End-to-End recruitment process.
- To source the candidates from the Job Portals like Monster & Naukri according to the requirements.
- Understand the client's requirements for a job opening and the candidates required.
- Act as an ambassador and provide complete, accurate, and inspiring information to candidates about available positions
- Find the perfect profile and available candidates for the client’s requirements and openings.
- Conduct pre-screening of candidates as appropriate to position requirements, as well as provide documented reviews and recommendations to hiring managers regarding candidate interviews;
- To get all the required details from the candidates and submit them to the end clients.
- To follow up on the end-to-end recruitment cycle daily a daily basis with the candidates as well as with the clients.
- To ensure the excellent delivery of the candidates to the client.
Apidel Technologies
USA IT Recruiter
04.2013 - 11.2014
Job overview
- Experienced in Volume/Mass Hiring and Niche Skill Hiring
- Proficient in recruiting candidates from all levels Junior Level to Senior Level
- Screening short listing candidates sourced through portal - Monster, Dice, and Internal database
- Calling the Candidates
- Getting detail regarding the client requirement and candidate's experience
- Done through Rate Negotiations
- Formatting the resume and Summiting to the clients
- Following up with the clients for further stage i.e., Interview and Placement.
Agro
Jr. Warehouse Executive
05.2012 - 03.2013
Job overview
- Verifying the order pre loading
- Verifying the Batch numbers and loading the goods with receptive order
- Checking the truck before loading of good
- Preparing the Invoice Via SAP
- If export container making sure it has all the sufficient sticker before leaving the plant.
Education
Shri MH Kadakia Institute of Management And ComputAnkleshawar
MBA from Human Resources Management
05.2012
University Overview
Skills
- Strong interpersonal and communication skills (both verbal and non-verbal)
- Decision making and problem solving
- Accuracy and attention to details and quick grasping power
- Client servicing/ Management
- Adept at MS Office
Timeline
Sr. Client Success
Rayden Interactive
04.2022 - Current
Strategic Account Manager
eClinincalWorks
04.2021 - 04.2022
Team Manager
Ignite Data
01.2019 - 02.2021
Administrator
QX Limited
04.2015 - 07.2019
Accounts Manager
UpMan PlacementsDec
01.2014 - 04.2015
USA IT Recruiter
Apidel Technologies
04.2013 - 11.2014
Jr. Warehouse Executive
Agro
05.2012 - 03.2013
Shri MH Kadakia Institute of Management And Comput
MBA from Human Resources Management
Languages
Languages
- Languages spoken/written – English, Hindi, Gujarati
Languages
Languages
- Languages spoken/written – English, Hindi, Gujarati
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