Summary
Overview
Work History
Education
Skills
Languages
Disclaimer
Strength
Timeline
Generic
Ramendra Mishra

Ramendra Mishra

Basti

Summary

Experienced WFM Analyst with expertise in managing large-scale operational projects and optimizing workforce management processes. Proficient in strategic planning, data analysis, and developing forecasting models. Achievements include streamlining operations, reducing staffing inefficiencies, and enhancing productivity in previous roles.

Overview

7
7
years of professional experience

Work History

WFM Analyst

Taskus
Gurugram
07.2024 - Current
  • Provided clients and operations with schedule-related information and updates.
  • Segmented and completed schedule plotting using IEX tool to enhance accuracy.
  • Presented resource schedules to clients while sharing workability trends.
  • Conducted weekly trend analysis and over/under reports for clients and vendors.
  • Assisted with implementation of new workforce management systems and tools.
  • Performed regular audits on scheduling processes to identify improvement opportunities.
  • Generated daily, weekly, and monthly attendance and payroll reports.
  • Collaborated with HR team to ensure compliance with policies and regulations.

Sr. WFM Associate

Techmahindra
02.2022 - 07.2024
  • Delivered comprehensive reports detailing variances and recommending performance improvements to management.
  • Monitored real-time service levels, ensuring optimal operational efficiency.
  • Assisted in effective management of break and on-floor shrinkage.
  • Tracked shift-based shrinkage to sustain favourable service levels.
  • Maintained holiday factors to account for volume impacts and generated reports as needed.
  • Collaborated with scheduling and forecasting analysts to improve team effectiveness.
  • Created detailed management reports to facilitate data-driven decision-making.
  • Supported forecasting initiatives to achieve service level objectives.

Real Time Analyst

Techmahindra
06.2019 - 02.2022
  • Monitored all call queues to achieve target metrics through effective roster management.
  • Ensured SLs remained unaffected by closely monitoring breaks and free advisors.
  • Created real-time reports for management to enhance operational oversight.
  • Maintained vigilance on client requirements concerning real-time processes.
  • Oversaw site performance daily to manage incoming and outgoing phone, chat, and email volumes.

Sales Executive

Morena technology
08.2018 - 07.2019
  • Provide info about the product to advisors.
  • Need to keep the record in the report format to share with the client.
  • Create the dashboard to keep all the sales record.

Education

High School -

S V M Rambagh Basti
Basti

Intermediate -

S N D P Inter Collage Gotwa
Basti

Graduation - Garhwal

MAS Garhwal University
Garhwal

Skills

  • Data compilation and analysis
  • Microsoft Office, Azure, SAP, CRM tool, IEX tool, Power BI, Looker Dashboard
  • Service level monitoring
  • Report writing and generation
  • Business operations improvement
  • Team management and leadership
  • Microsoft Office, Azure, SAP, CRM tool, IEX tool
  • Programming languages: C, HTML, Net
  • Schedule optimization techniques
  • Forecasting and trend analysis
  • Performance monitoring and reporting
  • Attendance tracking systems
  • Client communication skills
  • Resource allocation strategies

Languages

Hindi & English

Disclaimer

I hereby declare that the above information given by me is true and correct to the best of my knowledge and belief. PLACE: -Noida (Ramendra Mishra)

Strength

  • Hard Working
  • Self Confidence
  • Responsible
  • Honest

Timeline

WFM Analyst

Taskus
07.2024 - Current

Sr. WFM Associate

Techmahindra
02.2022 - 07.2024

Real Time Analyst

Techmahindra
06.2019 - 02.2022

Sales Executive

Morena technology
08.2018 - 07.2019

High School -

S V M Rambagh Basti

Intermediate -

S N D P Inter Collage Gotwa

Graduation - Garhwal

MAS Garhwal University

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Ramendra Mishra