Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ramesh Addanki

Guntur

Summary

Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Persuasive communicator focused on tapping into customer loyalty and bringing delinquent accounts current. Savvy to typical customer responses and prepared to use scripts and personal expertise to overcome objections. Confident and collected in challenging situations.

Overview

13
13
years of professional experience

Work History

Credit Card Collection Agent

IndusInd Bank
Guntur
09.2020 - Current
  • Performed follow-up calls to verify that payments were received as agreed upon during negotiations.
  • Participated actively in team meetings designed for sharing ideas related to improving overall efficiency.
  • Interacted professionally with customers while maintaining a positive attitude throughout conversations.
  • Investigated customer claims of incorrect charges or billing errors and resolved disputes accordingly.
  • Provided detailed explanations of payment options, including interest rates, length of terms, and potential risks.
  • Negotiated reasonable settlement amounts with customers based on their individual financial circumstances.
  • Escalated difficult cases to supervisors when necessary in order to resolve issues more effectively.
  • Maintained accurate records of all customer interactions, account updates, and payment arrangements within a database system.

Field Officer

Star Power Solutions Pvt Ltd
Guntur
08.2016 - 08.2020
  • Maintained records of field activities and data collection efforts.
  • Provided support to other departments within the organization as required.
  • Prepared loan documents for accuracy prior to closing process.
  • Monitored customer accounts throughout life of loans to ensure payments are made on time.
  • Assisted in developing marketing materials for various loan products offered by the company.
  • Processed payments from delinquent accounts according to established procedures while adhering to federal and state collection guidelines.
  • Prepared reports summarizing performance metrics related to individual loans as well as overall portfolio performance.
  • Resolved customer inquiries related to account balances, payment history and other issues in an efficient manner.
  • Analyzed customer's financial data to determine repayment ability and affordability.
  • Verified accuracy of all documents before submitting them for approval.

Escalation Team Member

Hinduja Global Solutions
06.2011 - 07.2016
  • Answered incoming phone calls, emails and tickets escalated to the team.
  • Developed comprehensive knowledge base articles for common customer inquiries or technical issues.
  • Provided feedback on new processes or procedures designed to improve service levels.
  • Tracked progress on open cases to ensure timely resolutions are provided to customers.
  • Conducted research on customer inquiries and identified solutions for complex problems.

Education

High School Diploma -

SRI CHUNDI RANGANAYAKULU ENGINEERING COLLEGE
Guntur, AP
03-2012

Skills

  • Skip Tracing
  • Compliance knowledge
  • Financial Counseling
  • Banking regulations
  • Credit analysis
  • Payment Arrangement
  • Account Management
  • Debt Negotiation
  • Patience and Persistence
  • Ledger management
  • Client Relations
  • Negotiation

Languages

Telugu
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1

Timeline

Credit Card Collection Agent

IndusInd Bank
09.2020 - Current

Field Officer

Star Power Solutions Pvt Ltd
08.2016 - 08.2020

Escalation Team Member

Hinduja Global Solutions
06.2011 - 07.2016

High School Diploma -

SRI CHUNDI RANGANAYAKULU ENGINEERING COLLEGE

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Ramesh Addanki