Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ramesh Alwala

Hyderabad

Summary

Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management.

Overview

7
7
years of professional experience

Work History

Team Leader

GOOGLE Accounts Via Wipro
HYDERABAD
09.2022 - 09.2024
  • Working with a dynamic process where the scope of detect in terms of product quality is minimal.
  • Core areas of expertise are people management, service delivery, performance coaching and counseling, root cause analysis, and the ability to achieve desired process efficiency, team bonding, and checking through the quality errors of the team.
  • Communicated KPIs outlined in the annual plan to inform employees of expectations and deliverables.
  • I have been responsible for managing a team of 25 to 30 associates, motivating them with effective management, career development, and the implementation of reporting mechanisms.
  • Analyzing reports, TATs/SLAs, production reports, with the help of process dashboards, team performance reports, and then initiating appropriate action plans and training, and refresher on policies.
  • Working on BQ (Bottom Quartile) management. Having monthly one-on-one sessions with the team.
  • Managing attendance, shrinkage, and attrition of the team, managing periodic shift-level projects/initiatives, and responsible for the administrative aspects of the groups/shifts.
  • Preparation of Weekly deck for performance.
  • Supporting client reports for Wipro.

MIS Executive

Acting Team Leader at Wipro (Google Adwords)
HYDERABAD
01.2019 - 08.2022
  • Rosters for the employees in the Accounts as per the Volume Forecast and ensure adequate People on the Production Floor.
  • Absenteeism and Shrinkage Reports on a daily Basis to ensure there is tab on Shrinkage.
  • Preparation of stack/performance reports for the entire account and help the managers rate their repartees.
  • Process the HC Reconciliation Report.
  • Utilization, Production Report, and Quality.

Transport Executive

Wipro (Contract - Sri Bhavani enterprises )
HYDERABAD
06.2017 - 12.2018
  • Worked as a Transport Admin Executive in Wipro BPO rolls from Apr‑2018 to till December 2018.
  • Worked as Transport Executive (Team Lead) via Sri Bhavani enterprises from June‑2017 to April‑2018.
  • Preparing MIS Reports like Login & Logout OTA & OTD, No‑Show% on a daily basis and updating to the concerned teams.
  • Conducting weekly meetings with vendor Site‑Incharge to address transport related issues.

Education

B.Com (General) -

Vani Niketan Degree & PG College
KARIMNAGAR

Skills

  • Microsoft Office 365
  • Google Workspace (Slides, Docs, Sheets, Forms)
  • Workforce management
  • Coaching, counselling
  • Team management
  • Communicating goals so everyone understands them, and their role in achieving them
  • Giving and receiving feedback
  • Client service

Timeline

Team Leader

GOOGLE Accounts Via Wipro
09.2022 - 09.2024

MIS Executive

Acting Team Leader at Wipro (Google Adwords)
01.2019 - 08.2022

Transport Executive

Wipro (Contract - Sri Bhavani enterprises )
06.2017 - 12.2018

B.Com (General) -

Vani Niketan Degree & PG College

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Ramesh Alwala