RAMESH ANBU
G25, Vallalar Street, MMDA Colony,Chennai
Summary
Accomplished Printer, Desktop Support & Hardware Service Engineer with 17+ years of experience managing enterprise printer and desktop environments. Expert in installation, troubleshooting, preventive maintenance, and lifecycle management of laser, inkjet, and multifunction printers. Skilled in network printing, driver management, Windows OS support, and complex hardware diagnostics. Proven track record of reducing downtime, meeting SLA targets, mentoring junior engineers, and delivering high-quality end-user support in corporate and service-driven environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager – Technical Administration
3i Infotech
Chennai
03.2019 - Current
- Led a team of support engineers, assigning tasks and providing remote/online technical guidance.
- Monitored daily operations, prepared reports, and presented performance metrics to management.
- Acted as escalation point for critical incidents, service outages, and high-priority issues.
- Mentored junior engineers, conducted knowledge-sharing sessions, and technical training.
- Coordinated with vendors for hardware replacement, warranty claims, and support.
- Installed, configured, troubleshot, repaired, and supported high-availability local/network printers.
- Managed print servers and printer queues in Windows Server environments.
- Diagnosed and resolved printer hardware, driver, firmware, and network-related issues.
- Performed preventive/corrective maintenance to minimize downtime.
- Delivered L1/L2 desktop support for Windows desktops, laptops, and peripherals.
- Installed OS, software, and patches; performed system imaging and upgrades.
- Administered Active Directory, DNS, DHCP, and file services.
- Supported Microsoft 365 services, including Outlook, OneDrive, and SharePoint.
- Ensured SLA compliance via incident tracking and proper escalation using ticketing systems.
Service Engineer – Printer & System
Origin ITFS Pvt. Ltd
Chennai
10.2012 - 02.2019
- Coordinated engineer support team, managing daily calls and assignments.
- Installed and configured HP, Epson, Canon, and Konica Minolta printers.
- Maintained and troubleshot Line Matrix, Dot-Matrix, Inkjet, and fax printers.
- Performed OS installation, system booting, HDD backup, and recovery.
- Maintained plastic card printers (Evolis) at TN e-Sevai Centers.
- Trained junior engineers and developed SOPs for printer installation, maintenance, and service.
- Coordinated with vendors for warranty and hardware support.
Engineer – Printer & System
Lakshmi Infotech
Chennai
12.2008 - 09.2012
- Installed and troubleshot Windows desktops/laptops (Win 7/8.1/10).
- Configured and troubleshot high-end HP, Epson, Canon, and Konica printers.
- Maintained Line Matrix, Dot-Matrix, Inkjet, and Laser printers.
- Performed printer head reconditioning (9-pin, 18-pin, 24-pin).
- Developed SOPs for installation, maintenance, and service.
- Coordinated with vendors for hardware replacement and warranty support.
Education
PGDCA - Computer Applications
Madras Computer Centre
Chennai01.2009
Diploma in Electronics & Communication Engineering -
Venkateswara Polytechnic College
Cheyyar01.2008
Skills
- Printer and Desktop Support
- Windows OS
- Active Directory
- Microsoft 365
- Network Printing
- Drivers Troubleshooting
- Server & Desktop Maintenance
- Preventive Maintenance
- Hardware Diagnostics
- Strong analytical & troubleshooting skills
- Excellent communication & customer handling
- Time management and multitasking
- Team collaboration
- Team leadership
- Performance monitoring
- Incident management
- Vendor coordination
- SLA compliance
- Technical troubleshooting
- System imaging
- Microsoft 365 support
- Printer maintenance
- Client relationship management
- Knowledge sharing
- Technical training
- Leadership skills
- Adaptive problem solving
- Task delegation
- Customer relationship building
- Mentoring and coaching
- Operational support
Custom Section
- Indian Oil Corporation Ltd – South Zone
- Hindustan Petroleum Corporation Ltd – South Zone
- Income Tax Office – Tamil Nadu Region
- IFFCO Tokyo – South Zone
- SIDBI – South Zone
- HDFC Mutual Fund – South Zone
- Bayer Pharmaceuticals – Chennai
- First Data – Chennai
- Indospace – Chennai
- Tamil Nadu Metro Water – Chennai
- Tamil Nadu Register Office – Chennai
- Tamil Nadu Treasury – Tamil Nadu Region
Certification
- Microsoft Azure – 104 Administrator
- AWS – DevOps
Disclaimer
I hereby declare that the information provided above is true to the best of my knowledge and belief.
Languages
Tamil
Proficient
C2
English
Elementary
A2
Timeline
Manager – Technical Administration
3i Infotech
03.2019 - Current
Service Engineer – Printer & System
Origin ITFS Pvt. Ltd
10.2012 - 02.2019
Engineer – Printer & System
Lakshmi Infotech
12.2008 - 09.2012
PGDCA - Computer Applications
Madras Computer Centre
Diploma in Electronics & Communication Engineering -
Venkateswara Polytechnic College