RAMESH BABU N
Customer care representative
Bengaluru
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Language
Work History
Customer care representative
HSBC Electronic Data Processing India Pvt Ltd
03.2022 - Current
- Managing client bank accounts, and assisting customers to open savings and current accounts
- Assisting customers with their queries regarding transactions, check deposits, funds transfers, and raising disputes and complaints
- Debit and credit card queries (New, replacement, and lost and stolen cards)
- Queries about lending facilities like overdrafts, loans, and mortgages
- Closing accounts, identifying fraud blocks and inhibits on the customer's account, and queries regarding international transfers.
- Received numerous awards for outstanding performance.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance
Senior Executive
Capita India Private Limited
10.2014 - 08.2021
- Review insurance policies for missing information, and conduct regular follow-up through emails, on all outstanding requirements
- Monitoring transactions that focus on the identification of suspicious patterns of transactions, which may result in the filing of Suspicious Activity Reports
- Processed and paid customers' pension amounts to their bank accounts
- Worked on different queues like Maturities, Life, and pensions.
- Ensuring Service Level Agreement is met on a daily basis, handling additional responsibilities assigned by the Manager and meeting operational requirements.
- Managed over 50 customer policies per day
Sr. Practitioner-CRM Operations
IBM
03.2010 - 04.2013
- Handle both Voice escalations as well as non-voice escalations from the customers
- Plan and organize day-to-day activities thereby ensuring that quality service is delivered to the clients
- Interacting with clients on a case-to-case basis to ensure customer issues are resolved as per the timelines.
Education
Bachelor of Commerce - Commerce
GITAM University
VishakhapatnamPUC -
Vijaya College Main
Basavanagudi, BengaluruSSLC -
Indiranagar High School
Indiranagar, BengaluruSkills
Advanced Microsoft Excel
undefinedPersonal Information
- Father's Name: NARAIAH
- Date of Birth: 02/24/1981
- Nationality: Indian
- Marital Status: Married
Soft Skills And Personality Traits
- Business Communication
- Zeal for growth
- Can work effectively in a group as well as an individual.
- Bringing innovative ideas to develop a working environment.
- Easily approachable, patient, highly motivated, hard worker, confident, quick learner, and better time management capability.
- Ability to perform under pressure and meet time-sensitive deadlines, sometimes for extended periods
- Ability to prioritize work and multi-task responsibilities
Disclaimer
I hereby declare that the information furnished above is true and correct to the best of my knowledge and belief.
Timeline
Customer care representative
HSBC Electronic Data Processing India Pvt Ltd
03.2022 - Current
Senior Executive
Capita India Private Limited
10.2014 - 08.2021
Sr. Practitioner-CRM Operations
IBM
03.2010 - 04.2013
Bachelor of Commerce - Commerce
GITAM University
PUC -
Vijaya College Main
SSLC -
Indiranagar High School
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