Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

RAMESH BALARAM MAHANTI

Hyderabad

Overview

8
8
years of professional experience
1
1
Certification

Work History

Citrix and Azure virtual desktop SME

Cognizant technology solutions
Hyderabad
02.2022 - Current
  • Hands-on experience in Microsoft Azure administration, with a strong focus on IaaS services and Azure Virtual Desktop (AVD) design, deployment, and support.
  • Proficient in managing AVD environments using Nerdio Manager for Enterprise, including version upgrades, autoscaling policies, and automation.
  • Skilled in provisioning Azure VDIs using custom and golden images, including monthly image updates, validation, and testing via Azure Image Builder and Shared Image Gallery (SIG).
  • Deep understanding of AVD autoscaling configurations, performance tuning, and cost optimization strategies.
  • Achieved $15,000+ in cost savings by analyzing usage patterns, right-sizing workloads, and implementing effective autoscaling via Azure scaling plans and Nerdio automation.
  • Experienced in tag-based autoscaling and dynamic session host management based on workload demand.
  • Proficient in configuring and managing AVD host pools, session hosts, user assignments, and deployment tasks.
  • Collaborated with application teams and stakeholders to define requirements and deliver cost-efficient, performance-aligned AVD solutions.
  • Working knowledge of MSIX app attach and app masking for dynamic application delivery in both persistent and non-persistent environments.
  • Actively participated in capacity planning and monthly review meetings with clients to ensure optimal resource utilization.
  • Identified and decommissioned stale or unused VMs, including AD-disabled session hosts, reducing unnecessary costs.
  • Responsible for full machine lifecycle management—including patching, maintenance, cleanup, image refreshes, and scheduled upgrades.
  • Delivered AVD environments tailored to client-specific needs, ensuring alignment with security, compliance, and performance expectations.
  • Experienced in FSLogix profile container management, including troubleshooting profile load failures, slow logons, and container optimization.
  • Led monthly environment maintenance activities, ensuring systems remain vulnerability-free and compliant with N/N-1 patching standards.
  • Facilitated technical patch reviews, identified critical security risks, and implemented proactive remediation strategies.
  • Conducted updates and maintenance on RemoteApp hosts, working closely with app owners to resolve issues, apply DLL updates, and perform configuration changes.
  • Strong knowledge of RDP session troubleshooting, VM performance tuning, Azure Monitor, Log Analytics, and AVD Insights.
  • Developed and maintained Nerdio scripted actions to automate daily BAU tasks and optimize environment management.
  • Provided end-to-end support for user onboarding, AVD session provisioning, and application access.
  • Managed BAU activities including Incidents, RITMs, CTasks, and Changes, and acted as an escalation point for all P1 incidents.
  • Solid understanding of AVD architecture, session-based computing, and Windows OS internals.
  • Hands-on experience with Active Directory administration: user and group management, OU design, and permission delegation.
  • Basic exposure to Microsoft Intune for endpoint policy enforcement and device management.
  • Proven track record in vendor coordination and escalation management with Microsoft, Nutanix, and Citrix support teams.

Citrix SME

Wipro limited
Hyderabad
02.2017 - 02.2022
  • Provided end-to-end support for Citrix Farms including XenApp 6.5 and XenDesktop 7.6 environments.
  • Managed and supported published resources including hosted applications and virtual desktops.
  • Responsible for the administration, troubleshooting, and maintenance of Citrix XenApp 6.5 and XenDesktop 7.6 servers.
  • Installed, configured, and published business applications and desktops as per customer requirements.
  • Hands-on experience in the design, implementation, and support of VDI solutions using Citrix XenDesktop.
  • Proficient in configuring and managing the Citrix Studio, Delivery Controllers, Machine Catalogs, and Delivery Groups.
  • Sound knowledge of the application enablement process and best practices for publishing applications.
  • Successfully led the migration of Citrix on-premises environment to Citrix Cloud, including BAU documentation and handover to operations teams.
  • Strong experience in performing Citrix version upgrades and post-upgrade validations.
  • Well-versed in setting up Citrix on-premises infrastructure, including NetScaler, StoreFront, and Delivery Controllers.
  • Acted as the Point of Contact (POC) for Citrix tower with active involvement in vulnerability management and patch compliance.
  • Owned and managed P1 and P2 incident calls, coordinated with cross-functional teams for resolution, and documented Root Cause Analysis (RCA).
  • Worked closely with Citrix support/vendor teams for log collection, ticket escalations, and timely issue resolution.
  • Resolved various VDI-related issues including unregistered VDAs, login failures, session launch errors, missing icons in Workspace, and availability errors.
  • Configured and delivered virtual desktops using both MCS (Machine Creation Services) and PVS (Provisioning Services).
  • Provided 24x7 technical assistance to application teams and business units, including on-call support during weekdays and weekends.
  • Conducted Citrix server health checks, monitored system performance, and cleared offline/disconnected sessions.
  • Hands-on experience in managing and applying Citrix policies for resource optimization and user experience improvements.
  • Troubleshot a wide range of Citrix issues, including session failures, logon delays, and application crashes.
  • Ensured high availability of Citrix servers across farms and proactively addressed system outages.
  • Diagnosed and resolved profile-related issues, including profile corruption and loading delays.
  • Supported Windows Server 2008 and 2012 OS environments, including patching, monitoring, and performance tuning.
  • Installed and configured Citrix Receiver/Workspace plugins across end-user systems.
  • Planned and deployed Group Policy Objects (GPOs) to enforce company security standards on Citrix servers.
  • Performed user account management in Active Directory – creation, deletion, modification, and access provisioning.
  • Configured scheduled reboots for Citrix servers to maintain performance and stability.
  • Strong proficiency in analyzing Event Logs and diagnosing system and application-level errors.

Education

Master of Science - Computing Systems And Infrastructure

BITS Pilani
India
12-2020

Bachelor of Science - Mathematical Sciences

Dr B.R Ambedkar University
Srikakulam
04-2016

Skills

  • Windows Server 2008, 2012, 2016,2019
  • Windows 7,10 and 11
  • Citrix XenApp and XenDesktop
  • Virtualization technologies
  • Hyper-V and Nutanix
  • MCS and PVS
  • Netscaler
  • Azure Virtual Desktop
  • Remote applications
  • Nerdio

Certification

  • Az-900 Azure Fundamentals
  • Az-140 Azure Virtual Desktop Specialty

Languages

Telugu
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1

Timeline

Citrix and Azure virtual desktop SME

Cognizant technology solutions
02.2022 - Current

Citrix SME

Wipro limited
02.2017 - 02.2022

Master of Science - Computing Systems And Infrastructure

BITS Pilani

Bachelor of Science - Mathematical Sciences

Dr B.R Ambedkar University

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RAMESH BALARAM MAHANTI