RAMESH BELLIYAPPA
Mysore
Summary
Dynamic, results-driven manager with over 10 years of experience in the hospitality industry, specializing in leading teams to achieve operational excellence. Proven ability to enhance customer satisfaction by 20% through innovative strategies and streamline operations to reduce costs by 25%. Expertise in problem-solving, team building, and leadership, complemented by a keen eye for detail and exceptional customer service skills. Committed to fostering a culture of excellence and dedicated to delivering outstanding results in every endeavor.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Shift Leader
FIRST ECONOMIC FOOD COMPANY
Riyadh
12.2023 - Current
- As a Shift Leader at FECO FOOD COMPANY in Saudi Arabia, I was responsible for overseeing the daily operations of the production floor and ensuring smooth and efficient workflow. This role required strong leadership skills, excellent problem-solving abilities, and the ability to work well under pressure.
- Managed a team of 50+ employees
- Ensured compliance with safety regulations
- Conducted regular inventory checks
- Maintained high production standards
Area Supervisor
Newest WACASCO Catering company
11.2019 - 10.2022
- As an Area Supervisor at Newest WACASCO Catering company in Oman, I was responsible for overseeing the operations of multiple catering sites across the region. This role required strong leadership skills, as well as the ability to manage a diverse team and ensure high-quality service delivery.
- Managed multiple catering sites
- Demonstrated strong leadership skills
- Oversaw team of diverse employees
- Ensured high-quality service delivery
Shift Leader
First Economic Company (Food Factory)
08.2017 - 06.2019
- As a Shift Leader at First Economic Company (Food Factory) in Saudi Arabia from August 2017 to June 2019, I was responsible for leading a team of production workers and ensuring the smooth operation of the factory during my designated shifts. This role required strong leadership skills, as well as excellent communication and problem-solving abilities.
- Supervised and trained production workers
- Monitored production processes and ensured quality control
- Managed inventory and supplies
- Maintained a safe work environment for all employees
Restaurant Manager
Best western plus colosseum Hotel
12.2014 - 03.2017
- Restaurant Manager at Best Western Plus Colosseum Hotel, Tanzania from 2014 to 2017. Responsible for managing all aspects of the restaurant operations. Developed strategies to increase customer satisfaction, reduce costs and maximize profits. Managed budgeting, forecasting and planning. Responsibilities included:
- Supervised staff and ensured adherence to quality standards
- Created team-building activities to improve staff morale
- Developed menus and implemented changes in accordance with customer feedback
- Established cost controls and maintained accurate records
- Ensured compliance with health codes and safety regulations
- Negotiated contracts with suppliers to ensure quality products at competitive prices
- Promoted marketing initiatives to boost sales
- Monitored customer complaints and addressed them accordingly
Cruise Incharge
Static Tours
01.2009 - 11.2014
- Cruise Incharge at Static Tours, Maldives: As a Cruise Incharge, I was responsible for the efficient operation and management of the cruise operations. I developed close working relationships with the staff, passengers, and other stakeholders in order to deliver a safe and enjoyable experience. My responsibilities included:
- Developing cruise programs and policies
- Overseeing ticketing and reservations
- Coordinating with maintenance staff
- Ensuring optimal customer service
- Creating detailed reports and presentations
- Training and evaluating crew members
- Managing financial accounts and budgeting
- Assisting with onboard safety procedures.
- I was employed at Static Tours for 5 years, during which time I successfully managed multiple voyages with maximum passenger satisfaction.
F&B Supervisor
Kandooma
03.2007 - 07.2008
- F&B Supervisor at Kandooma, Maldives for a period of 15 months. I was responsible for the day-to-day operations of the restaurant and bar, ensuring that all guests had an excellent experience. My duties included:
- Supervising & training staff
- Developing menus & pricing
- Implementing food safety & quality standards
- Managing budgets & stock control
- Coordinating events & catering services
- Ensuring customer satisfaction
Head Barman
Club Rannalhi
01.2005 - 03.2006
- Head Barman at Club Rannalhi, Maldives (2005-01 - 2006-03): Managed and led a team of staff in the bar. Established and maintained exceptional standards of customer service. Supervised stock ordering and management. Developed innovative ideas for cocktails and drinks for the bar menu. For two years I was responsible for:
- Ensuring efficient operations in the bar
- Training and developing staff
- Maximizing revenue through promotion and upselling
- Monitoring customers' satisfaction levels
- Managing orders and deliveries
- Enhancing the guest experience
- Overseeing all bar operations
- Implementing health, safety, and hygiene regulations
Restaurant Supervisor
Biryani Merchant
12.2004 - 11.2005
- At Biryani Merchant, I worked as a Restaurant Supervisor for over a year, overseeing daily restaurant operations and managing a team of employees. I was responsible for:
- Training employees
- Scheduling staff
- Monitoring customer satisfaction
- Ensuring compliance with safety and hygiene standards
- Managing inventory and ordering new supplies
- Increasing sales and revenue
- Supervising customer service
Sr. Steward
Tandoor Restaurant
04.2002 - 12.2004
- As Sr. Steward at Tandoor Restaurant, India, I was responsible for overseeing the operations of the restaurant's dining area. I provided professional service to customers and maintained a high level of cleanliness in all areas of the restaurant. During my 2 year tenure, I successfully managed the day-to-day operations of the restaurant; this included:
- Training and supervising staff
- Organizing reservations and seating customers
- Achieving and exceeding sales targets
- Ensuring customer satisfaction
Trainee steward
Central park hotel
05.1998 - 05.1999
- Trainee steward at Central Park Hotel, India, 1998-05 to 1999-05. During this period I was responsible for providing exemplary customer service to guests, while developing and implementing strategies to increase guest satisfaction. I was also accountable for managing customer relations, coordinating with other departments to ensure guest needs were met and upholding the highest standard of service quality.
- Responsibilities and Achievements:
- Delivered efficient food and beverage services.
- Interacted with guests in an engaging and professional manner.
- Collaborated with chefs to ensure quality standards are met.
- Maintained cleanliness of work area and equipment.
Education
Bachelor of Science (BSC) -
Surabi Catering And Technology
Bangalore, India07-2000
10th -
St. Lourdes High school
Bangalore, India06-1996
Skills
- Effective leadership
- Customer engagement
- Prioritization and scheduling
- Effective problem resolution
- Training
- Safety compliance
- Inventory management
- Quality control
- Staff training
- Time management
- Effective communication
- Problem solving
- Staff motivation
- Shift scheduling
- Follow-up procedures
- Strategic planning
- Performance monitoring
- Conflict resolution
Certification
Best employe of month
Hobbies and Interests
- Cooking
- Traveling
- Photography
Personal Information
Languages
- English
- Hindi
- Tamil
- Kannada
Awards
Employee of the Month
Languages
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1
Malayalam
Intermediate (B1)
B1
Telugu
Intermediate (B1)
B1
Swahili
Beginner
A1
Timeline
Shift Leader
FIRST ECONOMIC FOOD COMPANY
12.2023 - Current
Area Supervisor
Newest WACASCO Catering company
11.2019 - 10.2022
Shift Leader
First Economic Company (Food Factory)
08.2017 - 06.2019
Restaurant Manager
Best western plus colosseum Hotel
12.2014 - 03.2017
Cruise Incharge
Static Tours
01.2009 - 11.2014
F&B Supervisor
Kandooma
03.2007 - 07.2008
Head Barman
Club Rannalhi
01.2005 - 03.2006
Restaurant Supervisor
Biryani Merchant
12.2004 - 11.2005
Sr. Steward
Tandoor Restaurant
04.2002 - 12.2004
Trainee steward
Central park hotel
05.1998 - 05.1999
Bachelor of Science (BSC) -
Surabi Catering And Technology
10th -
St. Lourdes High school