Ramesh Berkmans

• Own Technical Program delivery across Educational Institutions
• Stakeholder management – Joint offerings and promote key Learnings with NASSCOM
• Change Management – Organization and Workforce
• Platform Design and Devlopment – Co-Creator of Custom LMS and TMS Build and Enhancement
• Skills: Program Delivery
• Stakeholder Management
• Change Management
• Business Development
• Software Project Management
• Customer Relationship Management (CRM)
• Requirements Analysis

• I Drive productivity improvements using Digital Levers and Tools & Enable Automation adoption
• Knowledge Management Consultant and Advisor for Knowledge Strategy for New and Existing clients
• Design and Deploy Learning Academy with focus on onboarding and Knowledge gain/retention
• Learning models & Curriculum design enablement
• I Advise Accounts to Focus on Improved Service delivery and Customer Delight using Knowledge Lever
• Significant achievement
• Transformation champion for one of Large Manufacturing Client – Delivered a 15% TAT reduction in AM Space
• Own and lead CoE for Knowledge Management and Virtual Academy
• Knowledge Management strategist for New and existing Clients in HR Support services Vertical
• Design structured onboarding with effective evaluations to have a knowledgeable and work ready Personal.

• Lead Delivery for our internal and external clients on Knowledge management, Digital Learning and Content space
• People Manager of 25+ member Team
• Advice on Solution design around KM, Digital Learning and Documentation needs
• Developed new Service Offering in KM, Process Automation, Learning solutions and Content streams
• Significant achievement
• 40% YoY growth on utilization and business in the last 2 years
• 3 New Process automation solution developed with significant insights and contributions
• Own Prospect – Solution – Delivery and Financials in the space

• Achieve organization Learning Metrics for the location based on business priorities
• Consult with business leaders to determine learning needs and drive fulfilment
• Drive and launch the fortnightly Learning Calendar for Capgemini India
• Lead fresher programs and reskilling initiatives to increase billable opportunities; Liaise with external partners and vendors
• Optimize effort and define best practices and SLA’s while leading the operations team

Significant achievement

• Learning Hours increased by over 15% in 12 months; 800+ Technology Certification enabled
• 18+ eLearning Courses developed and launched in 4 months on key industry verticals

• Consult with business leaders to determine their learning needs, conduct comprehensive needs assessment, gap analysis
• Recommend and implement training programs and strategies to meet the needs of each group
• Focus on competency development of the organizations most critical job families
• Track effectiveness of learning initiatives by measuring business impact and report them
• Partner with external providers to fill internal learning gaps
• Significant achievement
• 500+ Domain and 400+ Tech Certifications enabled thru competency development
• Enabled creation of 12 eLearning modules and 200+ web seminar recordings hosted for Any time learning

• Responsible for Studio Uptime of 99.5 % of operational duration & Health check of all Studio HW equipment’s
• Operate and Maintain Media Data and Studio Workflow with all applicable Software usage
• Report all operational metrics & owned knowledge and best practice sharing
• Significant achievement
• Part of the core team which implemented India’s first fully digital FM radio station
• Location achieved one of the lowest downtimes, enabled a new transmitter for better listener experience

• Requirement gathering and translating client needs to tech team for customization of Solution
• Change Request – Custom solution design of CHAMP – a Backoffice application Product for Media industry
• Handled a Team of Developers and Software/Solution Implementation personal
• Project Management and driving additional revenue opportunities
• Significant achievement
• Green field Solution implementation partner for Star News Hindi and Sahara Filmy
• End to end Account business reporting lead for ETC group of TV Channels

Andaman InfoTech – Chief Officer (Sept 2002 – Jun 2005)

Computer Power – Senior Technology Officer (May 1995 - Feb 2002)

Patech Systems – IT Infra Lab in-charge (Aug 1993 - May 1995)

• Product and Custom software implementation knowledge
• Requirement gathering and Quality development of custom software
• Domain knowledge across – Retail, Manufacturing & Service Industry
• Technical Knowledge imparted to college students
• Significant achievement
• Delivered a government-initiated computer education program in one of the remote parts of India Geo for 3 Years
• Implementation partner of custom and readymade software solutions to 20+ customers over a 7-year period
• Key partner in team which designed and developed a custom build Automobile Dealership Software
• Imparted technical knowledge for 700+ students over a period of 2 years