Ramesh Bommana
Bangalore
Summary
· A Qualified IT Professional with 7+ years of total experience including 4+ years of relevant experience in Service-Now Administration and Development.
· Hands-on experience in various products of Service-Now including Service Catalog Requests, Configuration Management, Administration, Case,Incident, Problem and Change Management, Knowledge Management, etc.
· Experience in Implementation and maintenance of Business Rules, Client Scripts, etc.
· Good understanding and hands on experience in Helpdesk / Service Desk.
· Development and customization of various modules in ServiceNow to fulfill the client needs.
· Used JavaScript to create Business Rules, Client Scripts, UI Policies and UI Actions.
· Managed roles and permissions, group creations, ACL’s (access control lists) and Service Level Agreements (SLA).
· Strong team player, ability to work independently and in a team as well, ability to adapt to a rapidly changing environment, commitment towards learning, Possess excellent communication, project management, documentation, interpersonal skills.
· Good Knowledge on creating Reports and Dashboards and interactive filters to easily get the reports.
Overview
7
7
years of professional experience
7
7
Certification
Work History
Technical Consultant
ACEIS services Pvt Ltd.
Pune
04.2021 - Current
- Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog in ServiceNow.
- Setup the process for Incident Management, Problem Management, Knowledge Management, Change Management, Asset Management and Service Catalog.
- Worked on loading the data into ServiceNow using import sets.
- Designed and implemented new functionality using UI Policies and Data Policies.
- Implementation of different Applications, Modules, Tables and Views as per client's requirement.
- Set up the SLA for the incident, problem, change management processes as per the requirement.
- Worked on complete Change Management module
- Created Order Guides for New Employee and Contractor On boarding, Terminating Employee and Transfer of Employees.
- Generating weekly reports and metrics for IT management.
Senior Developer
Wipro
Bangalore
03.2020 - 03.2021
- Hands on experience on various IT Services of Service-Now tool like Service Catalog Requests, Service-Now Administration, Incident and Problem Management, Knowledge Management.
- Used Transform maps to import Data to Configuration Management in ServiceNow.
- Involved in gathering the requirements from the Business Team and creation of technical, functional specification documents.
- Set up the SLA for the incident, problem, change management processes as per the requirement
- Resolved critical issues and provided technical support for production systems
- Implemented quality and on-time technical solutions to align with business requirements.
- Developed and implemented complex web applications using Java, JSP, JavaScript, HTML, CSS and Oracle databases.
ServiceNow Administrator
HSBC
Hyderabad
06.2015 - 03.2020
- Involved in gathering the requirements from the Business Team and creation of technical, functional specification documents.
- Worked on Creation of Documents like Solution design documents, Training guides and Test cases.
- Created Order Guides for New Employee and Contractor On boarding, Terminating Employee and Transfer of Employees.
- Created various Catalog Client Scripts and Catalog UI Policies.
- Worked on Wealth projects on banking side.
- Worked with Singapore client and many sub clients we dealt with like HKD, FID, JPY and etc.. currency's as well
Education
MBA - Finance
Jesus PG College of Institute of Engineering
Hyderabad 03-2015
Bachelor of Science - Mathematics, Electronics And Computer Science
SV Degree College
Anantapur 51500410-2012
Skills
- ITSM, Servicenow and CSM
- Field Service Management (FSM)
- Performance Improvements
- Investigations and Bug Resolutions
- Technical Consulting
- Documentation and Reporting
- Problem-Solving
Certification
- ServiceNow Certified System Administrator (CSA)
- Virtual Agent
- Welcome to Servicenow
- Flow designer
- CMDB health
- Configure the CMDB
- Automated test framework
Languages
Telugu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Timeline
Technical Consultant
ACEIS services Pvt Ltd.
04.2021 - Current
Senior Developer
Wipro
03.2020 - 03.2021
ServiceNow Administrator
HSBC
06.2015 - 03.2020
MBA - Finance
Jesus PG College of Institute of Engineering
Bachelor of Science - Mathematics, Electronics And Computer Science
SV Degree College