Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Personal Details
Timeline
Generic
Open To Work

RAMESH DURAISINGAM

Senior Delivery Manager
Bangalore

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Senior Service Delivery ManagerSenior Delivery ManagerSenior Director of Operations

Work Type

Full Time

Location Preference

On-SiteHybridRemote
Location: Bangalore, INChennai, TNSingaporeUnited Arab EmiratesEuropean Countries
Open to relocation: Yes

Salary Range

3600000/yr - 4500000/yr

Important To Me

Career advancementWork-life balancePersonal development programsHealthcare benefitsCompany Culture

Summary

Experienced Delivery Manager with over 25 years of expertise in project management, seeking a Senior Delivery Manager position to deepen my knowledge, enhance my skills, and further develop my experience. Passionate about leveraging my strong management capabilities and proven track record to drive success within a dynamic organization.

Proficient professional skill with nearly 25+ Years of experience in the Information Technology with strong emphasis on solution delivery and results-driven leader with demonstrated excellence in project management and people management, capacity planning & business process improvements for FMCG system implementation. Successfully executed multiple global/regional application development, rollout, maintenance, MS Azure Cloud Migration, SAP Upgrades, KEC Projects for leading Retail, Consumer & Manufacturing (RCM) clients. As a Senior Delivery manager responsible for driving & managing SAP & MS .NET projects, services in adherence with set SLAs and PMI skilled at developing procedures, service standards and effective control measures to reduce cost. Effective leader with motivational skills & mentored budding PMs in the program to take independent ownership & sustain growth momentum and lead staff toward maximum potential. Contributed to CMMI Level 5 journey, Quality functions, Talent Acquisition, Presales Account mining and Generative AI – Automation. Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence. Leverages comprehensive understanding of project management best practices, such as Agile and Waterfall, to lead dozens of on/off-shore resources in delivering projects on-time and on-budget and in full compliance to all customer expectations/contract SLAs. Possess excellent communication skills, with an emphasis on verbal and written communication.

Overview

26
26
years of professional experience
3
3
Certifications

Work History

Sr Director Program Manager, Sr. Project Manager

LTIMindtree Ltd
Bangalore
03.2011 - Current
  • Received the 'Mindtree Citizen' award for growing the business with a global key account and service excellence.
  • Accomplishments as Senior Manager in one of the big-bet programs of the Unilever account, completely accountable for IT service management of the CD platform, and driving IT projects through all phases, namely idea, feasibility, capability, launch, transition to service, and closure.
  • Created an agile working environment, enabling rapid response to changing business needs without sacrificing quality or performance standards.
  • Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
  • Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
  • Embraced great confidence and visibility to take complete ownership of delivery management activities for digitalization projects, DCODE, DDT, and Data Bricks.
  • LeverEdge DMS (SAP), TPM, PPM, and OPSO (Microsoft), and AWS Cloud Migration (Greenfield Implementation).
  • As a Senior Delivery Manager specialized in delivering strategic solutions across retail ERP systems, I am proficient in all aspects of core project management and deliverables, streamlining the process to optimize the CR delivery process using Agile and DevOps skills.
  • Managed DCODE, DDT (Digitalization Transformation), and SAP Upgrade projects.
  • Exceptionally skilled in resource management, team building, budget management, developing project scope, effort estimates, end-to-end delivery of projects/CRs, SIPs, customer management, and providing project metrics to the leadership team.
  • Set objectives, policies, and processes in coordination with development, infrastructure, architecture, and business units in accordance with PMI standards and guidelines.
  • Responsible for providing end to end solutions to the customer, coordination, implementation, execution, control and ensuring consistency with company strategy, commitments, and goals.
  • Responsible for gathering requirements (new demands) from the client, prioritizing them, and coordinating with vendor partners to align on the project network plan, infrastructure impact analysis, and customer alignment.
  • Responding promptly and professionally to the reported problem tickets and environmental-related issues.
  • Responsible for the analysis of current programs, including performance, diagnosis, and troubleshooting of problem programs, and designing solutions to problematic programming.
  • As a seasoned project manager executing SAP projects using Agile methodology, I coordinated and managed around 600 production releases on a yearly basis, supporting multiple test environments' readiness, deployment, and large-scale dress rehearsals during the full SDLC of the Unilever-based programs (Lever Edge, Newspage, PPM, Eco Design...).
  • Managed risk effectively by identifying potential threats, developing contingency plans, and implementing mitigation strategies in line with overall business objectives.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.

Associate Manager

CSC Asia Group
03.2008 - 03.2011
  • Trade promotional management tool (TPM) is a promotion planning and evaluation system. It increases transparency and control.
  • Capabilities: Promotion creation and amendment, project creation, media and non-ROI promotions, pre- and post-promotion evaluation, and qualitative and quantitative assessments.
  • Reported directly to the leadership teams of customer development (CD) to support specific project assignments related to the implementation of the Trade Promotional Management tool (TPM).
  • Ensured proper handover from the project team to the support team by obtaining and reviewing the test cases completed during the project phase, which are well documented, tested, and signed off by the countries.
  • Led the performance analysis on a quarterly basis and conducted a capacity review with both MT and HP to ensure stabilization.
  • Helped in arranging project management-related meetings, including the Project Steering Committee Meeting, Project Operational Meeting, and Project Management Committee Meeting, etc.
  • Leveraged industry best practices to enhance operational efficiency within the organization.
  • Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
  • Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
  • Established strong relationships with key stakeholders, fostering collaboration and mutual support.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Project Leader, Team Lead

Infomindz R&D Sdn Bhd
11.2002 - 03.2008
  • Mar'03 to Mar'08 Project Leader, MCIS Zurich Insurance Co, Malaysia
  • Projects Delivered: eProposal, Mail & Fax Management System, Policy Printing & Archival Systems
  • Jan'05 to Sep'07 Project Analyst, Bank Simpanan National, Malaysia
  • Projects Delivered: Trivia, SDMS, Gasper Integrator
  • Nov'02 to Dec'05 Senior Software Engineer, TimeCom, Malaysia
  • Projects Delivered: Bill Archival and Retrieval System (BARS)
  • Infomindz is a global leader in technology services and provides a range of reliable and inventive software solutions to vendors across multiple industries, primarily the banking & Insurance industries.
  • Provided onsite support with Migration Projects and Bundle releases taking place when deemed necessary

Programmer Analyst

Madras Cements Ltd
03.2002 - 11.2002
  • Consistently met project deadlines by effectively managing priorities and maintaining a strong work ethic.
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
  • Increased application performance by conducting thorough code optimizations and leveraging modern caching techniques.
  • Coordinated with stakeholders to refine product vision, translating business objectives into actionable development plans.

Software Programmer

Sri Meenakshi (TVS Group)
06.2000 - 02.2002
  • Engaged with various technical teams to plan and implement the systems based on various local systems.
  • Created DTS packages, jobs, stored procedures, triggers, backups, restores, and automated daily, weekly, and monthly reports in MS SQL Server 2000, and monitored the project progress and reported to stakeholders.
  • Collaborated with cross-functional teams to deliver high-quality software products on time and within budget.
  • Designed and implemented scalable applications for data extraction and analysis.

Education

Master of Science - Computer Applications Development

Trichy Bharathidasan University
India
04.2001 -

Skills

Digital Transformation

Delivery Management

Program Management

ITSM, SDLC

SAP Program Management

Cloud Computing

Business Development

DevOps, Agile

Risk & Escalation Management

Collaborative leadership

Stakeholder Management

CPG Retail Industrial

Team building and motivation

People Management

Certification

MS Certified Solution Developer

Personal Details

  • Date of Birth: 02nd June 1977
  • Present Address: #174, G1, 1st Main Road, BEML Layout, Raja Rajeshwari Nagar, Bangalore- 560098, Karnataka, India
  • Nationality: Indian
  • Marital Status: Married
  • Passport No.: M4772455 Indian Passport: Valid till Dec-2024

Timeline

Sr Director Program Manager, Sr. Project Manager

LTIMindtree Ltd
03.2011 - Current

Associate Manager

CSC Asia Group
03.2008 - 03.2011

Project Leader, Team Lead

Infomindz R&D Sdn Bhd
11.2002 - 03.2008

Programmer Analyst

Madras Cements Ltd
03.2002 - 11.2002

Master of Science - Computer Applications Development

Trichy Bharathidasan University
04.2001 -

Software Programmer

Sri Meenakshi (TVS Group)
06.2000 - 02.2002

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RAMESH DURAISINGAMSenior Delivery Manager