Ramesh G Malode
Senior Information Technology Support Engineer
Bengaluru
Summary
Highly organized & highly self-motivated Information Technology Support Engineer with 9 years of experience. I enjoy building and maintaining robust Information Systems, love to see technology be successfully implemented in a way that benefits the organization the only way that great solutions.
Overview
10
10
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Senior Enterprise IT Support Engineer
Angel One Limited
11.2022 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Enhanced network security with regular vulnerability assessments and prompt patch installations.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
- Used ticketing systems to manage and process support actions and requests.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured and tested new software and hardware.
System and Network admin
Gravity Cybertech Pvt Ltd
05.2022 - 08.2022
System and Network admin
KGJ Software Technologies Pvt Ltd
06.2019 - 05.2022
- Hardware and Software troubleshooting dealing with Win /7 /8/10/MAC/Linux.
- Networking troubleshooting which includes LAN, WAN, Configuring Access Points to enhance wireless range
- Experience on G suite and Office 365 E-Mail Migration, and create Email ID for new joiner resetting password and
- Using tools Team Viewer, any desk, show my pc remote access to perform troubleshooting and installation required software’s to the end users
- Installing and Configuring Wi-Fi devices and MAC address filters
- Install and Manage Network Printer, Share Printer and Local Printers
- Coordinate with vendors to relating IT requirements and service.
- Assisted with PC Administration in all levels of hardware and software support as needed includes service desk support by answering calls, email and in person user assistance, including but not limited to PC’s, printers, scanners, and mobile devices
- Configuring Microsoft Windows OS technology including AD, Domains, DNS, DHCP, Group Policy and Organizational Units.
- Installation, Configuration and Administration of Windows 2016 & 2019 servers.
Network Engineer
Writemen Media Pvt Ltd
02.2016 - 06.2019
- Installing and Configuring Wi-Fi devices and MAC Filters
- Install and Manage Network Printer, Share Printer and Local Printers
- Coordinate with vendors relating IT requirements and service.
- Configuration Access points like Cisco, D-link, Unifi and Aruba
- G suite E-Mail creating for new joiner, resetting password and creating group for dept. wise communication, and manage backup mails.
- Configuring, monitoring, and maintaining the email applications or virus protection.
- Designing, configuring and testing computer hardware, networking software, and operating system software
Education
Diploma - E&CE
Haralaiah Polytechnic College
BhalkiHigher Secondary -
SSKB College
BasavakalyanSecondary - undefined
Govt.High School
NarayanpurSkills
Help desk support
Remote desktop support
IT asset management
IT compliance
Information security
Mobile device management
VPN configuration
LAN/WAN
Remote support
TCP/IP
Mac systems
Videoconferencing
Software installation
Certification
JAMF -100 Jamf Pro
Interests
Caroms, surfing Net, Playing Cards
Timeline
Senior Enterprise IT Support Engineer
Angel One Limited
11.2022 - Current
System and Network admin
Gravity Cybertech Pvt Ltd
05.2022 - 08.2022
System and Network admin
KGJ Software Technologies Pvt Ltd
06.2019 - 05.2022
Network Engineer
Writemen Media Pvt Ltd
02.2016 - 06.2019
Secondary - undefined
Govt.High School
Diploma - E&CE
Haralaiah Polytechnic College
Higher Secondary -
SSKB College
Declaration
I hereby declare that all the details furnished above are true to the best of my knowledge. Place: Bengaluru. Date: 2025-09-05