Personable and dedicated Customer Service Representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
• Managing channel partner (HDFC Bank) Generating leads
• To ensure all the team members available with all the staff on time and day to day morning huddle meeting.
• Helping bank staffs regards to LI along with cross-selling of all banking products.
• Doing calling and Meeting with clients
• Giving prompt service to existing clients.
• Maintaining client data base.
• Preparing daily report.
• personal visits to clients and prospects to achieve solicitation volume proportionate to revenue targets.
• Responsibility to achieving monthly sales target.
• Validate data captured through OCR (OpticalCharacter Recognition)
• Make corrections, validation correctly captured data.
• Accurately train the system to achieve maximum capture success.
• Manage and develop all performance indicators are met.
• Review and analyses reports to improve system productivity.
• Provide reporting as required.
• Reviewed and verified invoices for accuracy, completeness, and compliance with company policies.
• Resolved discrepancies between purchase orders and invoices.