Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Ramesh Guntur

Ramesh Guntur

Shipping & Export Documentation Professional
Hyderabad

Summary

Dedicated and solution oriented professional with over 13+ years of experience in Shipping Exports Documentation. Proven track record of transforming and optimizing resources to increase productivity, manage change and achieve quantifiable results.

Overview

17
17
years of professional experience
6
6
years of post-secondary education

Work History

Lead Associate

WNS Global Services Ltd
08.2021 - Current
  • · Involved and engaged in daily operational activities of Germany Export Documentation process.
  • · Handling different activities in process, i.e., BL manifestation, Rating, Release and Amendments with team size of 18 to 25 members.
  • · Keeping close communication with associates and senior associates in order to ensure prompt handling of Bill of Lading process.
  • · Co-ordinates team members in order to manifest Bill of Lading as per Shipping Instructions within Turnaround time (TAT).
  • · Applying subject matter expertise on process to solve common business issues. Understanding business and customers requirement on generic level.
  • · Working on Salesforce to handle the customer & onshore requests with in time bound and 100% Quality in transactions.
  • · Being in touch with Onshore offices & Customers through Chat, email and Calls to the preparation of B/L's and other queries.
  • · Providing training to new joiners on basic Shipping Industry in order to better understand about Process requirements and better knowledge about their job.
  • · Conducting regular Process Knowledge Test (PKT), to team to learn understanding of process and providing training if anyone not meeting requirements.
  • · Root cause analysis of errors to avoid recurrence causing hassles in process.
  • · Preparing different Dash boards on process related information like BL volumes, errors, TAT and discussing in management calls.
  • · Identifying areas of improvement and addressing ideas to automate and simplify process.
  • · Participation in various projects and hands‑on UAT to address benefits or challenges while implementing new tools in process.
  • · Involved in Digital SOP project with managers to ensure smooth execution.

Team Leader

MOL Information Processing Services (I) Pvt Ltd.
03.2011 - 08.2021
  • · Responsible for monitoring of BL Processing, Amendments, BL Release & Invoicing as per agreed SLA.
  • · Analyzing both customer and Onshore queries and resolve with in time frame.
  • Monitoring and ensuring smooth transmission of AMS to Customs.
  • · Timely update of reports for both internal and external stake holders.
  • · Provide Rating training to team members in order to have complete knowledge on BL Rating as well as Invoice creation process.
  • · Focusing on freight related issues, make sure to avoid any under/over billing to Customer as well as Client.
  • · Ensure timely completion and quality compliance as per client requirement.
  • · Review and analysis performance reports against SLA/ Productivity/ accuracy on daily/weekly/ monthly basis and investigate causes also recommend improvements for non‑compliance.
  • · Involved and supported to managers while implementing Robotic Process Automation.
  • · Identifying areas of improvement and addressing ideas to automate and simplify process.
  • · Engaged with customers / freight forwarders and takes ownership of customers issues, resolve with right blend of intelligence.

Senior Executive

Karvy Computer Share Pvt Ltd.
12.2006 - 03.2011
  • · Involved in Reliance Mutual Funds (Redemption, Switch, Purchase) Processing.
  • · Responsible for timely process of RMF Switch activities, with in Turn Around time.
  • · Resolving customer queries, through proper follow ups with different branches situated across country.
  • · Co-ordination with AMC (Assent Management Company) regarding daily NAV's for transactions processing.
  • Identified and communicated customer needs to supply chain capacity and quality teams

Education

Bachelor of Business Management (B.B.M) -

S.S.N Degree College.
Ongole, India
04.1994 - 04.1997

Board of Intermediate

Andhra Kesari Junior College
Ongole, India
04.1992 - 04.1994

Metriculation

PVR MBH School.
Ongole, India
03.1991 - 03.1992

Skills

Microsoft Excel

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Interests

Listening Music, playing cricket

Timeline

Lead Associate

WNS Global Services Ltd
08.2021 - Current

Team Leader

MOL Information Processing Services (I) Pvt Ltd.
03.2011 - 08.2021

Senior Executive

Karvy Computer Share Pvt Ltd.
12.2006 - 03.2011

Bachelor of Business Management (B.B.M) -

S.S.N Degree College.
04.1994 - 04.1997

Board of Intermediate

Andhra Kesari Junior College
04.1992 - 04.1994

Metriculation

PVR MBH School.
03.1991 - 03.1992

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Ramesh GunturShipping & Export Documentation Professional