Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Accomplishments
Interests
Milestones
Professional Trips
Disclaimer
Systems Handled
Timeline
Generic
RAMESH H S

RAMESH H S

Manager - Operations (APAC & EMEA)
Bengaluru

Summary

An expert in payroll and operations as Manager bringing over 14+ years of expertise to APAC and EMEA countries payroll. Expertise in creating VBA Macro program to simplify the process and save processing time. Focuses on self-development to deliver a service that exceeds expectations.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Overview

15
15
years of professional experience
4015
4015
years of post-secondary education
2
2
Certifications
4
4
Languages

Work History

Manager - Operations (APAC & EMEA)

Genpact
Bangalore
03.2025 - Current
  • Conduct thorough reviews and provide final approval for payroll, ensuring precision and adherence to company standards.
  • Facilitate monthly service review meetings to evaluate performance metrics and develop strategies for continuous improvement.
  • Lead a dynamic team, offering mentorship and fostering an environment that encourages collaboration and goal achievement.
  • Efficiently manage and resolve inquiries from clients and team members, delivering accurate information and solutions promptly.
  • Provide clear direction and motivation to team members to achieve organizational goals.
  • Set clear targets and performance standards for the team.
  • Oversee daily operations, ensuring tasks are completed efficiently and effectively.
  • Foster a positive and collaborative team environment.
  • Conduct regular performance reviews and provide constructive feedback.
  • Ensure that team members have the necessary tools and support to perform their roles.
  • Facilitate open communication within the team and across departments.
  • Implement solutions to improve processes and enhance efficiency.
  • Make informed decisions that benefit the team and organization.
  • Analyze data and trends to guide strategic decisions.
  • Ensure client satisfaction and address any concerns promptly.

Assistant Manager-Payroll

OTIS Global Service PVT Ltd
Bangalore
12.2019 - 02.2025
  • -Along with team processing and approving around 27 countries of APAC and EMEA region (Singapore, India, Thailand, Indonesia, Turkey, Romania, Serbia… etc..) payroll for OTIS employees
  • Team handling, attendance, work supervision, hiring/resignation process and leave management.
  • Leading and training the team on payroll processing, validating output and approving the payrolls
  • Monitoring new hire and termination movement and checking the data in Workday and SAP system
  • Coordinating with ADP collecting Main-run and Off-cycles payroll reports. Setting up month review meetings with different stake holders
  • Processing Bank files to bank and monitoring on payment to employees
  • Preparing GL files, sharing with Site HR and Accounts team
  • Generating the statutory reports from SAP system and performing the validation and submit the same to CPF board via crimson logic portal.
  • For termination employees generating IR21 from SAP system and processing the same in IRAS portal, tracking the tax directive and including in payroll to releasing timely F&F to resigned employees.
  • Handling Singapore, Indonesia and India yearend tax
  • Providing the supporting files to Audit team to performing year end audit.
  • Part of new countries payroll implementation and successfully onboarded 4 new counties in CGC system.
  • To reduce the manual activities, has developed many macro files for different countries and provided solutions for the same to automate day today activities.

Assistant Manager II

I Admin Outsourcing Pvt. Ltd
Bangalore
11.2015 - 12.2019
  • Assist the manager in providing direction and support to the team to achieve organizational goals.
  • Step in to lead team meetings and initiatives when the manager is unavailable.
  • Help manage daily operations to ensure efficiency and productivity.
  • Facilitate problem-solving and conflict resolution within the team.
  • Monitor team performance and report findings to the manager.
  • Help plan and coordinate projects, ensuring deadlines are met and objectives achieved.
  • Encourage continuous learning and skill enhancement within the team.
  • Prepare reports and presentations for the manager and upper management.
  • Ensure team operations comply with company policies and industry regulations.

Team Supervisor

TeamLease Services PVT Ltd
Bangalore
09.2012 - 11.2015
  • Checking/Validating the reports processed by Team members and sharing with client
  • Handling the Team and guiding them on the process
  • Preparing the CPF/MPF/EPF/SINDA/CDAC/SDL/FWL and other statutory files and helping internal department for submission to respective locations.
  • Completed uploads of payroll information such as bonus, commission, overtime, leave encashment into the payroll system.
  • Monthly Statutory submission, CPF/MPF/EPF auditing around 150 clients.
  • Preparing/Validating monthly PMS/Month end reports and submitting to management.
  • Managing the Team and planning for the performance improvement
  • Involving in the new hire interview and sharing the MRF to recruitment team whenever required
  • Conducting new hire training and assessments, transferring the knowledge in terms of process and other deliverables
  • Handling the team mailbox (Round cube) and delegating the works to Team members. If they required help in terms of mail resolution helping them for closure
  • Participating in new/existing process/system development and providing the opinion and helping for delegate
  • Preparing Singapore employee's Tax forms and declaring their income to Singapore government during the year end
  • Handling the tax team and traveled two times to Singapore, train the new hire employees on Singapore tax

Executive Medical Social Worker

HCG Hospital Enterprises
Bangalore
07.2011 - 08.2012
  • Providing the Financial counseling to patients
  • Co-coordinating with inter department and providing support for patient wellness
  • Managing the patient account on day-to-day basis
  • Attending the review with doctors and based on the same instructing for treatment
  • Providing the estimation of the treatment and helping the patient parties for insurance claim
  • Preparing the required letters for treatments and providing to patient parties

Customer Service Officer

Dominos Pizza
Bangalore
04.2010 - 12.2010
  • Taking orders from customers over call or on spot
  • Maintaining accounts and submitting to store manager
  • Helping store manager in daily accounts handling and processing the payment to Dominos account

Education

Master of Social Work -

M.V. Shetty College of social work

Bachelor of Arts - undefined

Govt. First Grade College

PUC - undefined

Govt Junior College

S.S.L.C -

Govt High School

Skills

  • People Manager/Management

  • Multi country payroll

  • Team Handling

  • Performance Management

  • Leadership

  • Operations management

  • Strategic planning

  • Documentation and reporting

  • Complex Problem-solving

  • Task delegation

  • Performance evaluations

  • Key performance indicators

  • Emergency response

  • Coaching and mentoring

  • Data analysis

  • Work prioritization

  • Change management

  • Stakeholder management

  • Cross-functional team management

Team leadership

Additional Information

  • Oracle
  • SAP/Global View
  • Celergo/Streamline
  • Crimson Logic/PAT
  • IRAS/SG-Tax
  • eService/CRM
  • Workday
  • ePayslip
  • e-HR
  • ELCS
  • ALCS

Certification

VBA/Macro certified

Accomplishments

  • Awarded the best performer of the month for 5 times in TeamLease.
  • Awarded the best Performer for the year 2014-2015.
  • 2 times SILVER Award and 1 time Bronze Award winner in OTIS.

Interests

Cricket
Volley Ball
Foot Ball
Carrom
Travelling
Driving
Listening to music

Milestones

  • Learnt Excel Macro/VBA and created many Macro files and eliminated the manual process.
  • Took over Singapore tax process when the tax team was in trouble and completed the task on time.
  • Introduced and created many excel automated trackers to track the work effectively.

Professional Trips

  • Singapore, 01/01/17, To learn and process Singapore tax
  • Thailand, 09/01/17, To give new system demo to Thailand team
  • Singapore, 01/01/18, Lead SG Tax team and to train employees on Singapore tax
  • Singapore, 01/01/20, To attend OTIS payroll KT Session

Disclaimer

I hereby declare that above mentioned information is correct up to my knowledge & I bear the responsibility for correctness of the above mentioned particulars.

Systems Handled

  • SAP/Global View
  • Celergo/Streamline
  • Crimson Logic/PAT
  • IRAS/SG-Tax
  • EService/CRM
  • Workday
  • EPayslip
  • E-HR
  • ELCS
  • ALCS

Timeline

Manager - Operations (APAC & EMEA)

Genpact
03.2025 - Current

Assistant Manager-Payroll

OTIS Global Service PVT Ltd
12.2019 - 02.2025

Assistant Manager II

I Admin Outsourcing Pvt. Ltd
11.2015 - 12.2019

Team Supervisor

TeamLease Services PVT Ltd
09.2012 - 11.2015

Executive Medical Social Worker

HCG Hospital Enterprises
07.2011 - 08.2012

Customer Service Officer

Dominos Pizza
04.2010 - 12.2010

Bachelor of Arts - undefined

Govt. First Grade College

PUC - undefined

Govt Junior College

Master of Social Work -

M.V. Shetty College of social work

S.S.L.C -

Govt High School

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RAMESH H SManager - Operations (APAC & EMEA)