Ramesh Iyer
Thane
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Risk Analyst
Sutherland Global Services
11.2019 - Current
- Verified client information by analyzing existing evidence on file
- Contacted customers directly to notify of fraudulent activity and minimize impacts
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
Senior Associate
Concentrix
02.2019 - 10.2019
- Provided technical support to customers via phone, email, and chat.
- Investigated and troubleshot customer issues to determine the best course of action.
- Monitored daily performance metrics related to customer service operations.
- Ensured compliance with applicable regulations regarding privacy and security.
Senior Customer Service Executive
Teleperfomance
12.2017 - 01.2019
- Assisting citizens of United States in procuring their vital and valuable tax forms
- Helping them in web navigation
- Helping the citizens in verifying their financial credentials for loan processing and social security benefits
- Assisting United States employees in obtaining pay stubs and guiding them to navigate the financial credentials.
Back Office Executive
Hexaware Technologies
01.2015 - 11.2017
- Helping customers in solving their queries related to the transactions done on the app
- Guiding them with the steps and procedures of downloading the app and also explaining them the benefits
- Promoting the payment app to prospective users
- Informing the customers about new offers, promotions and discounts related to the app
- Promoting the app to help the users migrate to E-Commerce Platform from the traditional payment methods.
Customer Service Associate
Intelenet Global Services
01.2012 - 11.2014
- Assisting Dubai based clients for their mobile and broadband services and procuring new clients for the company
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Informed customers about special promotions and provided detailed information for various products.
Insurance Advisor
Kotak Life Insurance
09.2010 - 12.2011
- Educated clients on the features of various insurance products and services.
- Provided advice to clients on the most suitable insurance policies for their individual needs.
- Negotiated terms and conditions of policies with clients to obtain best possible coverage at lowest cost.
Bank Operations Officer
ICICI Bank Ltd
06.2009 - 07.2010
- Complete banking transactions for customers and capitalized on opportunities to cross-sell products and services
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
Education
Masters of Commerce - Business Management
Mumbai University
08.2020
Bachelor of Commerce- Financial Accounting and Auditing -
KJ Somaiya College of Science And Commerce
06.2009
HSC -
SIES College of Commerce and Economics
06.2006
SSC -
Abhinav Vidyalaya
06.2004
Skills
- Risk advisory
- Problem solving
- Customer support
- Product Knowledge
- Client Relations
- Risk Mitigation
Timeline
Risk Analyst
Sutherland Global Services
11.2019 - Current
Senior Associate
Concentrix
02.2019 - 10.2019
Senior Customer Service Executive
Teleperfomance
12.2017 - 01.2019
Back Office Executive
Hexaware Technologies
01.2015 - 11.2017
Customer Service Associate
Intelenet Global Services
01.2012 - 11.2014
Insurance Advisor
Kotak Life Insurance
09.2010 - 12.2011
Bank Operations Officer
ICICI Bank Ltd
06.2009 - 07.2010
Masters of Commerce - Business Management
Mumbai University
Bachelor of Commerce- Financial Accounting and Auditing -
KJ Somaiya College of Science And Commerce
HSC -
SIES College of Commerce and Economics
SSC -
Abhinav Vidyalaya
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