Ramesh Iyer

Verified client information by analyzing existing evidence on file.
Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Identified process inefficiencies through gap analysis and outlined sensible solutions.
Completed comprehensive PEP, sanctions and adverse media screenings using applicable protocols.
Worked cross-functionally with customer-facing and internal teams to enforce consistent AML best practices.
Researched business and stakeholder information to correctly assess activities and identify anomalous transactions.

Assisted citizens of United States in procuring their vital and valuable tax forms
Responded to customers quickly and professionally using live chat systems.
Adapted pre-defined responses to suit bespoke customer requirements.
Maintained up-to-date client records in database systems.
Helping citizens in verifying their financial credentials for loan processing and social security benefits
Assisting United States employees in obtaining pay stubs and guiding them to navigate financial credentials.
Managed and resolved client escalations, preserving client relationships and satisfaction.