Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Teacher

Ramesh Kandappan

Head Of Information Technology
Chennai,Tamilnadu

Summary

  • Head – Technology Seasoned Technology Solutions & Services Leader
  • Insightful Information Technology Manager with 16 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
  • Expertise in enhancing operations of Managed Services using state of the art technology tools, processes and best practices
  • Spearheading various activities as a Head Technology and R&D responsible in providing Leadership, Direction and Guidance to large team for Infrastructure Managed Services, ITSM Tools & Automation
  • Primary responsibility of running Business Units of end-to-end Infrastructure Managed Services Capability
  • Conception and execution of 35K Sqft – Remote Delivery center, which includes Design, Process, People and Security
  • Significant activities involve Delivery Management, Business Strategy Definition, Budget Definition & PnL Management, Partnership Strategy & Management, People Management, Solution Development, Business Development, Pre-Sales, Promoting Products and Services
  • Coordinating with Executive Leadership team in deriving strategic initiatives ensuring business development & growth for the Organization
  • Managing Revenue objectives, within the Project Budget and profitability objectives
  • Customer engagement through Workshops, Technology Advisory & Consulting
  • Led a team of technology leaders (Managers), professionals (architects) and functional specialists
  • Mentoring Research & Development on ITSM Tools & Automation
  • Entirely based on Open Source Technology (Application, Database and Mobile App)
  • Cloud Native Architecture / SaaS Enablement & Mobile Application
  • Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development.

Overview

4
4
Certifications
17
17
years of professional experience

Work History

Head of Information Technology

Karvy Innotech (formerly known as HCL Services)
Chennai, Tamilnadu
06.2015 - Current
  • Guided organizational technology strategy and roadmaps.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
  • Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
  • Conducted company-wide technology instruction, onboarding and education.
  • Closely collaborated with project members to identify and quickly address problems.
  • Oversaw daily performance of IT systems and immediately responded to P1 issues to keep network up and running.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
  • Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
  • Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth.
  • Supported implementation of ERP management system software applications to enable centralized management of tasks.
  • Assessed existing systems including billing automation, accounting and real-time reporting and analytics capabilities, delivering updates for security purposes.
  • Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

Associate Business Consultant

Tech Mahindra
01.2015 - 06.2015
  • Worked closely with clients to establish specifications and system designs.
  • Inspected equipment, assessed functionality and optimized controls.
  • Broad exposure across architecture, design, development and implementation of service offerings
  • Strong background in hybrid IT technologies spanning Hyper Convergence, Convergence and traditional infrastructure
  • Strong hand-on skills on above technologies with an ability to quickly build and demonstrate Proof of Concepts and Proof of Technologies and contribute to Technology Innovation projects
  • Wide knowledge and experience on enterprise infrastructure systems including but not limited to servers, virtualization, storage, service management, networking and security technologies
  • Experience in delivering enterprise grade systems and solutions
  • 3+ years of technical leadership providing direction to a cross-functional team of technical resources on complex solutions or service offering architecture
  • Ability to lead the team technically and also work as an individual contributor
  • Translated technical concepts and information into terms all parties could easily comprehend.
  • Customer’s Cloud journey advisories & consulting

Assistant Manager

Sify Technologies Limited
05.2004 - 01.2015
  • Hands-on specialization in Infrastructure Management and Service Delivery (IT managed services), Engagement & Transition management, Project Management, Strategy Planning and development, Client Management.
  • Transitioned and on-boarded more than 100+ clients on both Cloud and Hoisting, with Infrastructure Management and Service Delivery.
  • Excellent communication (oral and written), interpersonal, analytical and creative problem solving skills with an ability to thrive under pressure and deliver effectively in a fast paced environment providing strong leadership as well as manage and successfully deliver projects on time and within budget.
  • Expert in agile and waterfall project management methodologies. Successfully managed Data Center (DC) Operations and DC Consolidations as well as Enterprise Applications (ERP), Customer Relationship Management (CRM), Custom Application Development and Data Warehousing solution implementations.
  • High aptitude for problem solving, highly productive during time constraints, excellent communicator with emphasis on building strong client relationships, good organizational, management and administration capabilities and a quick learner who adapts to emerging technologies.
  • Customer focused senior ICT (Information and Communication Technology) Executive with demonstrated balance of technical expertise, business acumen and leadership capabilities

Education

Bachelor of Business Administration - Computer Application

Madurai Kamarajar University
Tamilnadu

Skills

Executive Leadership – CIO and CTO

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Accomplishments

  • 35K SQFT of IMS delivery center at Hyderabad.
  • Handled large bids for Government of Dubai & Singapore Ministry for complex Security solutions & Cloud solutions.
  • Design, implement and onboard customers on Remote Delivery Model and ODCs Additional Strengths & Skills.
  • Strong customer orientation maintaining high quality standards and delivery excellences.
  • Implement and Manage Services focusing ITIL framework.
  • Deep insights in market dynamics including latest technologies such as IoT, AI and ML.
  • Headed solution team and won multiyear & multimillion dollar deal (GOVTECH –Technology arm for 100+ Singapore Government Ministries & Statutory bodies) for Integrated Datacenter Management.
  • IT-XaaS, Cloud, Managed Services & SOC 2.0.
  • Cloud Computing (Microsoft Azure, AWS & Google).
  • Conduct periodic Product Awareness Webinars campaigns.
  • Conduct periodic Training on Transition & Transformation Delivery Assurance.
  • Capacity forecast & Competence building.
  • Build & Leverage Reusable delivery assets & initiate innovations to bring customer business Value Proposition.
  • Service delivery Operations for large programs and projects across the globe.
  • Datacenter Operations process design and optimization.

Certification

ITIL Foundation

Timeline

Head of Information Technology

Karvy Innotech (formerly known as HCL Services)
06.2015 - Current

Associate Business Consultant

Tech Mahindra
01.2015 - 06.2015

Assistant Manager

Sify Technologies Limited
05.2004 - 01.2015

Bachelor of Business Administration - Computer Application

Madurai Kamarajar University

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Ramesh KandappanHead Of Information Technology