Ramesh Kumar
Salesforce Solutions Architect
Bangalore
Summary
Experienced enterprise CRM and IT professional with 16+ years of IT experience in enterprise platform solutions, specifically in Oracle EBS and Cloud. Also, have 8+ years of experience as a senior solutions architect in Salesforce. Expertise includes scoping and assessment, requirement gathering, gap analysis, product backlog management, sprint planning, prototyping, deployment, functional testing, and support. Successfully implemented the Salesforce ecosystem for two major telco clients in Europe as part of large digital transformation projects. Possess extensive knowledge in Salesforce Sales, Service, Field Service, Industries CPQ, Industries Order Management, CLM, and REST API integration with external applications. Well-versed in CRM and sales business processes such as "Lead to Order," "Activate to Cash," "Call to Resolution," and "Asset to Order." Skilled in configuring and administering CRM business processes using Salesforce technology stack, including Salesforce Metadata, Salesforce Objects management, Salesforce/Vlocity Omnistudio components extension, and utilization of Salesforce Utilities like Data Import Wizard.
Overview
17
17
years of professional experience
5
5
Certifications
Work History
Solution Architect/Sr. Developer
Cognizant Technology Solutions Ltd
- Responsible for end-to-end delivery of the Salesforce CRM Solution right from inception through to production go-live and hyper care support
- Liaised and collaborating with PO and Business Users/SMEs to gather the Business Requirements for the capabilities/epics planned for the upcoming Sprints
- Analysed the fit vs gap for the Business Requirements by comparing it with the Salesforce/Vlocity out-of-the-box solution
- Lead the Technical Solution Design discussion with the Salesforce Architects and the end-to-end team involving the respective stakeholders from other remote systems
- Worked with the Architect and Design team for the complex functional capabilities for the prototyping and POC of the solution proposed
- Modelled the UI/UX for the User guided flows such as Direct Order (New Sale Order), Lead to Order, Method of Payment, MACD flows
- Elucidated the Business/Functional Requirements into User Stories and groom them with the Scrum Team
- Coordinated with the developers/Scrum Team and demonstrate the developed functionalities to the Business Community and take feedbacks
- Reviewed the System Testing, Integration Testing Test Cases prepared by the Testers and shared feedbacks
- Tested the complex business process such as ‘Frame Agreement Repricing’.
Principal/Lead Functional Consultant
Infosys Technologies Ltd
- Responsible for rolling out the Oracle EBS R12.2.4 Global Solution for the middle east countries
- The solution encompasses Oracle modules Field Services, Install Base, Spares Management and OM, INV, Purchasing and Finance Modules
- Responsible for requirement gathering from the SMEs, business Super Users through workshop sessions and document the Business requirements for the Project scoping
- Conducted CRP with the Business Users and other stakeholders in the CRP instance to ensure the system is configured to meet the stated objectives
- Configured, deployed and tested the custom solutions in the CRP/Test instance to accomplish the E2E scenarios are working as desired
- Configured Field Service, Installed Base, Order Management, Purchasing & Inventory as per the Global Rollout Template (BR100) for Oman and Bahrain respectively
- Designed the High-Level Process and Configured for the requirement of submitting the Service Cost from Field Service to Projects
- Defined Procurement souring rules configuration to allow ATP and scheduling
- Resolved issue in Order management, service contract, Receivable, Purchasing, Inventory modules
- Designed the HL process and Configured the “Drop Shipment” process as the current AS-IS process is too complex and discrete
- Designed and Implemented ABC Classification of Items, MIN-MAX Planning & Cycle Counting to circumvent the AS-IS manual cycle counting process which is a time-consuming process and often errors despite lack of controls in Inventory
- Developed solution design and Functional Spec (MD050) for converting the legacy/master data of Suppliers and Open Purchase Orders to migrate them to the Oracle EBS
- Implemented and supported the process of creating auto POs and Requisitions to order direct items from iProcurement for Maintenance work orders
- Converted all the Exterran owned assets to the Installed Base using the Oracle Web ADI
- Technical Environment: - Oracle Applications R12.2.5 - AOL, SYSADMIN, OM
- INV, PO, eAM, Quality, Service Contracts (OKS) IB (CSI), Projects Costing & Accounting, Finance modules.
Sr. Functional Consultant
Deloitte Consulting LLP
- Oracle EBS OM Transformation Project
- Client - Motorola
- Motorola is a Leader in mobile devices manufacturer based in USA
- OM-AR Transformation project
- The Project is to transform the current IT landscape of Motorola orders including international and web orders in Oracle EBS R12 to fully utilize the capabilities of Oracle OM and Receivables for Invoicing and Revenue recognition
- Role: Sr
- Functional Consultant
- Key Responsibilities: Configured the Order Types for various orders per se, Web Orders, Marketing Orders, etc
- Configured the IR-ISO process in CRP instance and demonstrated how the consignments could be transferred between the Organizations for the Business Users
- Modified the R12 “Order Acknowledgement” program to accommodate the elimination of the ship sets
- Developed a custom report in BI Publisher for the OM “Pick Slip” and “Packing Slip” report
- Designed and developed the solution and written Functional Spec (MD050) to import the Orders coming from other external sources like EDI, Marketing Online, web Portal etc
- Modified the “Chart of Accounts (COA)” interface for LCOM (Long Life Cycle Management System) to populate a DFF attribute for the Segment4
- The interface is to maintain the COA value sets in the LCOM system
- Configured the Dev, CRP, Test, and Prod instances using the BR100 for OM, QP, INV, PO modules
- Created a new “PTO Model” and “PTO KIT” items and the Bill of Materials for the KIT/Assembly Items and enable the Item attribute to use it in Configurator
- Configure & Test the Kit/Assembly Items, Phantom Items in the Configurator to see if the items can be configured based on the mutually exclusive and inclusive setups
- Created a Non BOM UI in the Configurator Developer to be published in the Order Management module for Guided Selling of the Motorola Products
- Technical Environment: Oracle Applications R12.1.2 - AOL, SYSADMIN, OM, INV, Configurator, BOM.
Techno Functional Consultant
Sierra Atlantic Ltd
- Client: Tensar Corporation, GA, USA
- Tensar Corp., HQ in Alpharetta, GA is a global leader and expert in value- engineered systems incorporating Tensar geogrids for ground stabilization and pavement and soil reinforcement for commercial, residential and industrial markets
- Project: Oracle R12 Implementation and Rollout
- Role – Techno Functional Consultant
- Key Responsibilities: Gathered business requirements, GAP analysis, Module setup, Configuration, training end users and production support
- Performed all functional testing to ensure that the standard and custom processes and reports worked correctly after configuration and development is complete
- Configured Inventory, Order Management, modules using the BR100
- Setting up Defaulting Rule, Processing Constraint, Order type, ATP rule, Scheduling, Price list, Qualifiers, Modifiers and other advance pricing processes
- Designed and implemented order import process using Order Import interfaces for the Web Orders and legacy system orders
- Setup receiving options for inventory, document approval, sourcing rule in Purchasing
- Trained end users for PO & RMA Receiving, Inspection, receiving transactions and Deliver to Warehouse
- Technical Environment: Oracle Applications R12.1.2 - AOL, SYSADMIN, OM, INV, PO, iProcurement, Adv
- Pricing, BOM, WMS, ASCP.
Manager (Projects)
Cognizant Technology Solutions Ltd
6 2021 - Current
- Responsible for end-end delivery of the user stories for every sprints right from the inception of the User Story and up until the development, testing and deployment of the functionalities to Production
- Coordinated with PO to discuss the Roadmap and the epics planned for present and future enhancements of the Salesforce ESMEE and LE Order Cloud Applications and prioritizing the backlogs
- Collaborated with Business owners such as Process Designers, SME’s to capture and document Business Requirements and delivered accurate feedback on the Use Cases
- Analyzed the As-Is process flows from Salesforce ESMEE Order Cloud application like analyzing the Omniscripts, Data Raptors, IPs, Apex classes, CPQ Pricing Rules, to assess the functional and technical impacts so as to define the technical scope for enhancements
- Facilitated refinement/grooming sessions with the developers, for the backlogs that are “Ready for Development”
- Technical Environment: Salesforce Sales and Order Cloud, CPQ, Administration, GitHub, VSCode, Ominscripts, Apex, Salesforce technology stack.
Principal Consultant
Infosys Technologies Ltd
06.2013 - 06.2021
- Project: BSNA CPQ Advancement Phase II Client – Johnson Controls Inc
- JCI Implemented Oracle CPQ Cloud for its North America’s Fire-Install Business Unit to replace all of their legacy applications like Job Cost and many
- The Phase II project consists of enhancements to various Product Lines like Fire-Alarm, Sprinklers, Suppression and to apply special pricing rules for these while the sales reps create a Quote
- Role – CPQ Developer/Consultant
- Role: Oracle CPQ Sr
- Developer
- Responsibilities: Understood the current implementation and architecture of BSNA CPQ Fire-Install LOB, and implement solutions leveraging Oracle Big Machines CPQ, including platform configuration and processes integrated with salesforce.com
- Performed mapping/gapping based on the business requirements and Oracle Big Machines platform features, keeping in mind the existing implementation of BSNA CPQ
- Configured working prototypes for Connected Sprinklers involving Creating a Configurator model and Commerce changes in a development sandbox environment and validated and refined prototypes as per feedback from Business
- Coordinated with Run team during Oracle Managed Package upgrade from 12.3 to 12.4 and validated the integrations with Salesforce and E2E functionality within CPQ was working as desired
- Translated the JIRA User Stories into Functional and Technical Design documents and review with the architecture review board and obtain sign off for Build start
- Troubleshoot and Fix post production issues in the CPQ environment and in related integrations
- Technical Environment – Oracle CX CPQ Cloud vers 21A, BML,BMQL, CSV File upload, Salesforce Lightning CRM, Oracle Salesforce Adapter, BaaN Integration, Oracle ACE (ERP), DocuSign, Sharepoint.
Project Manager
Larsen & Toubro Infotech Ltd
11.2011 - 05.2013
- Oracle EBS OM-AR Transformation Testing Project
- Client - Motorola
- Motorola is a leader in mobile devices and wireless and network devices manufacturing based in USA
- They are HQ in Schaumberg, Illinois
- OM Transformation Testing project is a joint initiative by Motorola and LTI as a SI-Testing vendor to facilitate and support, perform SIT, Regression and UAT testing for the Oracle EBS
- Role: Sr
- Functional Consultant
- Key Responsibilities: Define test scope, test estimation, test planning
- Prepare Test Plan and Test Strategy
- Review Test Scenarios, Test Scripts, execution of test scripts, analyse defects for Oracle modules Logistics (OM, Shipping), Service Contracts, and Install Base
- Responsible for Test Scheduling, Defect Management and Defect Triaging
- Provide QA Sign-Off and then coordinate with the client for UAT cycle
- Technical Environment: Oracle Applications EBS R12.1.3 OM, Shipping, Inventory, Adv
- Pricing, BOM, WIP, AR, AP, GL.
Lead Functional Consultant
Deloitte Consulting LLP
09.2009 - 09.2011
- Amway Atlas Application Maintenance Service/Support (AMS)
- Client – Amway, MI, USA
- Amway is one of the world's largest direct selling companies
- They offer the opportunity for people to have a business of their own based on retailing beauty, nutritional, wellness and household products and sharing the opportunity with others who will do the same
- Role: Lead Support Analyst
- ATLAS project was started in 2007 and they went live sometime in 2009
- Currently this ATLAS implementation of Oracle Apps EBS R12 in conjunction with other IT Systems will support their customers from Australia, New Zealand and South Africa regions
- Key Responsibilities: Reviewing the Functional Design documents to understand the functional flow and design considerations of all RICEFW custom components
- Prepared Application Understanding Document based on the insights from the KT sessions with the Business Users
- Designed and supported the process to send the Approved Purchase Orders to Requesters, Service Manager, Project Manager and Buyers every 15 minutes
- Monitor the scheduled interface programs that includes “Order Returns-Cancellation of IMC Participation”, this is to create an RMA in Oracle when an ATLAS Event registration is cancelled in the deal management system
- Resolved production incidents and advice end users on optimum usage of Service modules
- Administering the defect management including monitoring and communicating the weekly reporting of the incidents and their statuses to Client stakeholders
- Technical Environment: Oracle Applications R12.1.2 - AOL, SYSADMIN, OM, iSupport, Inventory, PO, iProcurement, BOM, WIP, Service, SQL, TOAD, QC, BMC Remedy.
Consultant
Sierra Atlantic Ltd
09.2007 - 05.2009
- Wells Fargo Adapter for Electronic Commercial Services (ECS)
- Client: Wells Fargo, USA
- Duration – Sep 2007 – Nov 2008
- Wells Fargo is a diversified financial services company providing banking, insurance, investments, mortgage and consumer finance through almost 6,000 stores, the internet and other distribution channels across North America and internationally
- Wells Fargo has its headquarters in San Francisco, USA
- Project: Adapter for ECS – Adapter helps in automating payables, receivables, cash management, and reconciliation activities by integrating with Oracle E-Business Suite financial applications
- Role – Techno Functional Consultant
- Key Responsibilities: Managed onsite personnel and liaised between team and senior management
- Setting up the Oracle Receivables Auto Lockbox to automatically create receipts
- Preparing Technical and Functional specifications
- Worked with client liaison to understand the different types of payment methods that the Bank uses such as, Desktop Payment (DTP), Wire Transfer, Check, ECS, ACH etc
- Configured and Created Receipt sources, Invoice Batch, Invoice sources and adjustments to write offs
- Designed and developed the Custom Forms to display the additional information that is being sent through the source/flat file
- Fine tuning the AP Format Payment Standard Report so that the XML output is as per the Wells Fargo's Requirements
- Technical Environment: Oracle Applications R11.5.10.2 - AOL, SYSADMIN, GL, AP, AR, CE.
Education
Bachelor of Engineering - Information Technology
Sethu Institute Of Technology
Skills
Oracle Fusion Cloud: Oracle CPQ Cloud BML scripting
Certification
Oracle Certified Professional (OCP)
Timeline
Principal Consultant
Infosys Technologies Ltd
06.2013 - 06.2021
Project Manager
Larsen & Toubro Infotech Ltd
11.2011 - 05.2013
Lead Functional Consultant
Deloitte Consulting LLP
09.2009 - 09.2011
Consultant
Sierra Atlantic Ltd
09.2007 - 05.2009
Solution Architect/Sr. Developer
Cognizant Technology Solutions Ltd
Principal/Lead Functional Consultant
Infosys Technologies Ltd
Sr. Functional Consultant
Deloitte Consulting LLP
Techno Functional Consultant
Sierra Atlantic Ltd
Manager (Projects)
Cognizant Technology Solutions Ltd
6 2021 - Current
Bachelor of Engineering - Information Technology
Sethu Institute Of Technology
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