Ramesh Kumar
Pune
Summary
Continuous personal development through new skills building and learning. To extend my professional IT experience into a more dynamic and challenging one.
16+ years of experience in various phases of Application and Production level L1/L2. Good experience on managing application & IT infrastructure support. Monitoring various Application projects, support services issue and DB Management. Actively evolved in Release/Deployment and service installation, configuration, operation, maintenance, repair, and automation Technical Knowledge of Ticket locking tool (BMC Remedy, Service now) and monitoring tools (HP Open view, BSM, Control-M, SPLUNK, Grafana Dashboard, Docker). Incident, Problem, Event Change management and Monitoring Operation. Expertise knowledge in UNIX, SQL, Control-M, HP Open view, Remedy. Good Knowledge in production release & deployment activity. Good knowledge of Change management (Minor, Standard, Emergency and Major Changes). An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business. Excellent team player with strong analytical and leadership skills. Career oriented, hardworking and ability to handle multiple tasks together. Ability in learning new concepts quickly and communicating ideas effectively.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager
Vodafone India Services Private Limited (VISPL)
03.2012 - Current
- Application Operation Support
Software Engineer
Clairvoyant Tec Soft Pvt.Ltd.
04.2010 - 03.2012
- TCS
System integrated Engineer
Vays InfoTech Pvt.Ltd.
10.2008 - 03.2010
- Wipro InfoTech
Education
Bachelor of Engineering - Telecommunications
MVJ College of Engineering
Bengaluru, India06-2008
Skills
- UNIX/LINUX, SQL Developer, AWS Cloud, AZURE, DevOps (GIT, GitHub, Maven, Jenkins, Ansible) Control-M scheduler, Grafana Monitoring tool, Zabbix alert monitoring, SPLUNK
Projects Undertaken
#Project 1 Title: Service Provisioning, WEB Online Client: VF-Italy Team Size: 15 Environment: HP OVO, Linux, Unix, Windows, Oracle Developer, BMC Remedy (Ticketing Tool), Putty, WinSCP, Control-M, Grafana Monitoring tool, Docker, Microservice restart, Splunk/Agatha tool., Project Description: AO Italy Provisioning Sys-MDI (Mediation Device Interface) is a set of process which translates commercial orders (e.g., activation/deactivation of SIM or promotions) into the technical orders towards the network platforms. MDI is used for 2G/3G/4G service provisioning. Commercial orders are stored in “tables” of provisioning, which deals with translating the technical terms in (tasks) to be routed to the network platforms to be made “operational”., Roles and Responsibilities: Responsible for mentoring the Server Spaces to understand the environment and business Troubleshooting the problems and coordinating with respective teams for a permanent resolution Deploying the Release and Manage the Outages as part Of the Provisioning. Handle clearing rejected and pending requests at systems on daily basis. Responsible to deliver HOTSIM(Prepaid) activation batches as per SLA/customer requirements Resolving the tickets by using Remedy and Maximo tools. Takes care of Service Provisioning on Various N/W Elements like IN, HLR, AAA, BB etc. Takes care of COMPTEL Instant Link and Provisioning Systems Operational Activities Checking pending activation, deactivation requests and clearing them on time Monitoring the system and making necessary arrangements/modifications to run system smoothly. Takes Care of the Reconciliation activities between diff N/W elements and identifying the root cause and resolving the discrepancy’s Take care of deploying releases, hot fixes into the provisioning system. Take care of RCA (Root cause analysis) for production issues and raising the problem ticket to L3 team. Working on customer issues/tickets raised through remedy, #Project 2 Title: Data Warehouse (DWH) Client: VF-Spain Team Size: 32 Environment: HP OVO, Linux, Unix, Windows, SQL, BMC Remedy (Ticketing Tool), Secure CRT, Putty, File-Zila, M-Control, Autosys, Project Description: AO Spain application mainly deals with controlling and monitoring the billing data to be transfer from Formatting machine to Load machine and Load machine to Teradata database. Performing the 1st level for the alerts generated in different OVO Consoles., Roles and Responsibilities: Daily report generating and monitoring. Manually FTP the files from Format machine to Load machine if it failed during the process because of network failure. Checking the reason behind failed FTP files, if found any bad record, remove it, and process the Job again in Control-M. Handling automation for show the status of reports. Monitoring and generating point files every month on the billing days to process it forward to Teradata database for generation of billing data. FTP Control Files (Billing) from one host server to other, compare the billing data, load, and format files in ETL of Vodafone Billing cycle. Handle the alerts in Control-M, HP OVO and BSM Consoles. Create Tickets in Remedy 7.6 and escalating it to concern team for resolution. Performing first level operation for Remedy 7.6 Incidents/SR’s and closing them after updating the performed action. As the completion of 1st level performance check, checks the threshold of file system and removes the old files to keep the file system within the threshold. As per the written documentation run the required scripts from the mentioned machines to perform the primary level operations and resolving the Incidents with the performed artifacts. Restarts the machines and kill the old processes (if required) whenever alert got generate for the same machines over different consoles. Checking and logging into provided links in regular interval of time as per the daily schedule task processes., #Project 3 Title: CRM & Billing (Application Operation and Support Processes.) Client: VF-Spain Team Size: 32 Environment: Linux, Unix, Windows, SQL, BMC Remedy (Ticketing Tool), HP OVO Console monitoring, Secure CRT, Putty, WinSCP, Control-M, Toad, Roles and Responsibilities: Applications Monitoring using Control-M and HP-OVO Consoles Create Incident & NTR using BMC Remedy7 & Remedy5 Delegated operations activities Service management Create ticket using Remedy5 & 7 for every alert and performing 1st level Task or assign the ticket to SLS Team. To perform 1st level task login to server through SSH server & resolving the ticket as per required condition. Ensures monitoring parameters are properly identified, classified, configure in Monitoring Tools within timeline. Problem Record – Review for Root Cause, Permanent-Fix, Action Item, Closure. Planned and organized activities helped to achieve meeting SLA’s, closing action items, report submissions to leadership. Drive the efficiency and effectiveness of the HP Monitoring tools process. Maintains a Continuous Process Improvement plan for System Monitoring and Problem Management. Conduct Time to time session to New Team Members Schedule the Job in Control-M as per service request and checking status of job for execution. Conduct Knowledge sharing session on Monitoring Tools, Problem Management and Process Sessions for Onsite and Offshore Team., #Project 4 Title: SOC Engineer (Infrastructure Monitoring) Client: VF-Germany Team Size: 15 Environment: HP OVO, Tivoli, Linux, Unix, Windows, Oracle, MS SQL Server, BMC Remedy (Ticketing Tool), Secure CRT, Putty, File-Zila, M-Control., Roles and Responsibilities: Infrastructure Management NNM Monitoring on HP-OVO Consoles Worked on incident, SR and CRQ using BMC Remedy7 Delegated operations activities Service management Performed 1st level task login to the server through SSH server using Putty and Secure CRT. Ensures monitoring parameters are properly identified, classified, configure in Monitoring Tools within timeline. Problem Record – Review for Root Cause, Permanent-Fix, Action Item, Closure. Planned and organized activities helped to achieve meeting SLA’s, closing action items, report submissions to leadership. Drive the efficiency and effectiveness of the HP Monitoring tools process. Maintains a Continuous Process Improvement plan for System Monitoring and Problem Management. Conduct Time to time session to New Team Members Schedule the Job in Control-M as per service request and checking status of job for execution. Conduct Knowledge sharing session on Monitoring Tools, Problem Management (Old & New) Process Sessions for Onsite and Offshore Team., #Project 5 Title: Telco NOC (NOC Monitoring) Company: TCS Client: Cricket Communication Team Size: 6 Environment: Linux, Unix, Putty, Service Now, Secure CRT, Netcool., Roles and Responsibilities: Monitoring of Alarms for troubles in the hardware of BTS. Informing to field technician and Switch technician for the trouble Coordination with Telco people (NORTEL, HUAWEI and LUCENT) Raising ticket for trouble in service now tools Informing to power company if founding power outage on site Keep monitoring for the trouble till closing the ticket and updating the status., #Project 6 Title: Rural Broadband (NOC) Company: ZTE Telecom India Client: Bharat Sanchar Nigam Limited (BSNL). Team Size: 10 Environment: Configuration of Router & Switch, DSLAM, OCLAN, Roles and Responsibilities: Handling Network designs, IP address planning & Documentation. Provide a reporting solution that will provide an accurate data to the Client. Handling vendor teams including installation teams & Network Engineers. Managing the complete range of project activities of site survey installation, commissioning, Acceptance Testing from the Customer, and maintenance as per SLA. Providing Technical support to Offshore Teams. Responsible for the installation of IP DSLAM’s FSAP 9800 and 9806H and LAN Switches ZXR10 T64G series provided by ZTE Telecom India Pvt. Ltd Responsible for the Installation of IP DSLAM’s of NSN make Hix-5625, Hix-5630, Hix-5635. Configuration of IP DSLAM’s and OC-LAN Switches. Responsible for the installation of 4-E1 and 8-E1 Converters supplied By Raisecom https://webmail.vodafone.com/exchweb/bin/auth/owalogon.asp?url=https://webmail.vodafone.com/Exchange/&reason=1 for the media connectivity. To carry final acceptance testing from the customer
Certification
- SPLUNK administrator training.
- ITIL V3 Foundation certified
- Microsoft Certified Professional (MCP) in Windows Server 2003 (70-290).
- AWS Cloud Training.
- DevOps Training.
Timeline
Manager
Vodafone India Services Private Limited (VISPL)
03.2012 - Current
Software Engineer
Clairvoyant Tec Soft Pvt.Ltd.
04.2010 - 03.2012
System integrated Engineer
Vays InfoTech Pvt.Ltd.
10.2008 - 03.2010
Bachelor of Engineering - Telecommunications
MVJ College of Engineering
Declaration
I hereby declare that all the information given above is authentic to the best of my knowledge and that any misrepresentation by me in this application disqualifies my candidature. Place: Pune
Personal Profile
- Name: Ramesh Kumar
- Address: Laxmi Nagar Society, Dhanori, Pune-411015
- Language Proficiency: English, Hindi
- DOB: 1982-06-27
- Gender: Male
- Nationality: Indian
- Passport: Valid