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RAMESH KUMAR
Automobiles
Ranchi,Jharkhand
Work Preference
Summary
Seeking for Job assignments in Automobile Industry as Service Engineer ASM,TSM,TECHNICAL EXPERT, Technical trainer, training manager and Technical Coordinator.
Overview
2
2
Languages
17
17
years of professional experience
1
1
Certificate
Work History
Territory Service Manager
Harsh Automotive
Ranchi, Jharkhand
12.2022 - Current
- Oversaw territory operations, ensuring compliance with service standards and operational efficiency.
- Developed and implemented strategic plans to enhance customer satisfaction across assigned territories.
- Conducted regular performance reviews to identify improvement opportunities and mentor team members.
- Led cross-functional teams in executing service initiatives, driving process enhancements and best practices.
ASM for after sales
Royal Enfield
06.2022 - 12.2022
- I promoted for ASM after sales, roles and responsibilities to ensue dealership profitability by providing best service and approaching max customer, manpower management at the dealership level to enhance role clarity to improve their efficiency,supervise service function at the dealership network of the assigned territory and helps in increasing profitability,organizational and leadership ability.Monitor competition within assigned region.Assess service performance according to KPIs.Conduct training in service techniques and company product attributes.Present products and services to prospective customers.Meet with customers and get to know concerns and provide solutions.Setting and meeting service targets to increase revenue.Maintaining customer relationships.
- Worked in Royal Enfield from June 2022 -DEC 2022, Ranchi Jharkhand as ASM for after sales
Technical Trainer for after sales
Royal Enfield LTD
09.2018 - 06.2022
- Worked in Royal Enfield LTD,as Regional Technical Training Manager,worked I managed to get regional Training Centre established. Making Annual and monthly plan for providing training to RSM and ASM in one Stage Every month, and Also providing training to the manpower of Dealers ( WM, Service Advisors,Supervisors, and Technicians) .Firstly I filter through DMS and LMS,Then mail to RSM, ASM and WM.The course Modules are provided and tests are conducted by me. Theory and practical classes conducted e.g Basic, Expert 1&2 ,Guru, OJT.New module courses are prepared and Conducted in LMS ,I provide learning Materials for the trainees ,day to day, monthly,quarterly reporting is done to the HO and reporting manager. I also take Live session to train WMs,Techs, SCs, FQs & FSs(for reducing after Sales Customer Complaints).Technical quizes are organized every month to enhance their technical skills &time to time their assessment performance are sent to the Dealer(Principal)RSM,ASM,HO &participants also.
- In addition to these I provide soft skills training to WM,SC ,CRM,CRE&SME.I train telephonic etiquettes & manners, Customer Handling( In-warding ,Repair monitoring& Delivery Process )& Virtual office environments created for better understanding of participants.
- 5-Sep-2016 to 25-Sep-2018 Ashok Leyland LTD, Bhubaneswar, Orissa (Technical service Trainer for after sales)
Technical service Trainer for after sales
Ashok Leyland LTD
09.2016 - 09.2018
- Ashok Leyland LTD & Provided Technical Training to Technician, Service Supervisor, Advisor Electrician and WM.
- Training module Electrical or mechanical L1,Basic, L2Advance, L3 Special Diagnostic, Engine Overhaul, Diesel Engine Drive Train,AT,CVT &AMT.
- Planned every month at STC.
- Managed Training Delivery, Assessment & follow up.
- Reported monthly on Training Activities& Performance to reporting manager.
- Stage wise demonstration to the trainees.
- Pre –Test&post –Test comparison helped to enhance knowledge, skill and attitude for direct training.
- All trainees Performance Test sent to all Dealers, mail and Delivered punch in SAP.
- After the test is decided which course was worth for trainees.
Technical coordinator after sales
Maruti Suzuki LTD
07.2009 - 06.2013
- Conceptualising & implementing service / customer care plans / policies ensuring accomplishment of business goals across the assigned regions.
- Deals with internal and external customers at all levels via telephone and email, to ensure successful communication via actively listening and probing questions.
- Maintaining log of technical problems reported by customers & monitoring the repetitiveness of the problems.
- Ensuring provision of immediate service support to the clients for resolving their issues and complaints in compliance with the pre-set guidelines and rules.
- Rendering technical assistance for complicated problematic vehicles for the repeatedly reported problems / unique technical problem.
- Identifying areas of obstruction / defects and conducting service and repair to rectify the machines through application of trouble shooting tools.
- Coordinating material planning related activities for spares, new machines encompassing identification of vendors, requirement specification & offer evaluation.
- Resolves in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions, efficiencies and high level of quality.
- Refined planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner.
- Working on a group project or field work, where you have collaborated with others to achieve a solution to a problem or produced a report on your findings. Displaying good relationships with customers or clients, managers, peers and subordinates.
- Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.
- Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst Team members.
- Enjoys sharing knowledge and encouraging development of others to achieve specific team goals.
- People Soft and Oracle. Experience in preparing and analyzing reporting data for management accurately and to timescales.
- July 2009 to 10-Jun-2013 Maruti Suzuki LTD, Ranchi, Jharkhand.(As Technical coordinator after sales )
Education
B. Tech mechanical engineering - mechanical engineering
01-2016
I.M.I diploma - undefined
I.M.I Chennai
Chennai01-2009
J.A.C board - undefined
01-2002
Skills
technical acumen (diagnostics, repair, vehicle systems)
excellent soft skills
Problem-Solving
Communication
Customer Focus
Time Management
Adaptability
Dealer Coordination
Sales (upselling)
relevant software (CRM) for diagnosing, fixing, and ensuring customer satisfaction with vehicle performance and repairs
Accomplishments
- Participated twice (09 SEP 2009 to 07 NOV 2009) Maruti Suzuki Ltd. All Technical Training passenger car completed CSTC Gurgaon for example Basic, Advance, Special Diagnostic, Engine overhaul, Drive train, Diesel Engine, Automatic Transmissions, Automated Manual Transmission, Soft skill,Attended training of every new model vehicle in launched in the CSTC Gurgaon.
- Completed All Technical Training in Ashok Leyland LTD At STC Chennai. All Types of Mechanical Electrical on 07 SEP 2016 to 22 Oct 2016.
- Royal Enfield LTD Got technical training and managerial skills for six weeks at central service training Centre Chennai.
- Undergone study in:-
- No table of figures entries found.Engineering, maintenance and overhauling of Tractor.
- Central Farm Machinery Training & Testing Institute M.P, Government of India, Ministry of Agriculture.
- Department of Agriculture & Cooperation, Tractor Nagar, Budhani, M.P.
Interests
Certification
[Area of certification] Training - [Timeframe]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Affiliations
- Mechanical
Timeline
Territory Service Manager
Harsh Automotive
12.2022 - Current
ASM for after sales
Royal Enfield
06.2022 - 12.2022
Technical Trainer for after sales
Royal Enfield LTD
09.2018 - 06.2022
Technical service Trainer for after sales
Ashok Leyland LTD
09.2016 - 09.2018
Technical coordinator after sales
Maruti Suzuki LTD
07.2009 - 06.2013
[Area of certification] Training - [Timeframe]
03-2009
B. Tech mechanical engineering - mechanical engineering
I.M.I diploma - undefined
I.M.I Chennai