RAMESH LAKSHMAN
COO
Bangalore,karnataka
Summary
Output-Oriented Leader, earned rapid promotions quickly offering ground-breaking growth coupled with dramatic improvements, innovations and strategic change across the Capital Market Operations. Transformation Specialist, leads major transformation programs/projects with intensity, established core-metrics that optimize team performance and maximizes efficiency & productivity levels. Indelible reputation for spearheading automations and driving sweeping improvements to earnings and revenue gains. Takes leadership charge, builds consensus, sought to design business vision & transcend needs through strategic insights. Delivers stakeholder value through cost-effective and quality innovations Sharpens decisions by working from ground-up.
Experienced with strategic planning, operational management, and team leadership. Utilizes in-depth knowledge of business processes to drive efficiency and align organizational goals. Track record of enhancing performance through innovative solutions and fostering collaborative work environment.
Overview
22
22
years of professional experience
5
5
Certifications
Work History
Chief Operating Officer and Chief of Staff
SOCIETE GENERALE GLOBAL SOLUTION CENTRE – INDIA
Bangalore
01.2020 - Current
- Responsible for leading two critical business lines—Global COO (GCOO) and Central Divisions, driving business strategy and overseeing strategic projects that enhance operational efficiency and enable sustainable growth. With deep expertise in cross-functional leadership, seamless execution across financial controllership, regulatory, risk, and transformation initiatives. A key architect of enterprise-wide alignment, fosters innovation, resilience, and performance across the organization. Advocating Change Leadership to meet the organization’s goals and priorities.
- Define and steer Business Units' Objectives, strategy, and drive a strong cadence to transform and achieve the Business vision and ambitions
- Sponsor and execute Key strategic initiatives and projects of the business units, being mindful of the environment and social responsibilities
- Foster a culture of Delivery Excellence and High Performance
Chief Data Officer
SG GSC
Bangalore
01.2020 - 12.2020
- Provided a strategic direction to the Data Management Office. Definied the group’s data strategy, establishing frameworks, fuelling the execution capacity, and benchmarking data quality. Drove powerful enhancements in the data validation processes and PIA and established stringent data practices. Leveraged strategic thinking to build long-term goals, resolve critical gaps in collaboration with the stakeholder/interlocutors.
- Accelerated the Data Processing Record mirroring in adherence to the GDPR norms, activity completion by 60%, along with the overall quality to >95
Transformation – Program Manager
GBIS SG GSC
Chennai
09.2018 - 12.2019
- Directed the Capital Markets Agency business projects along with additional Revenue Services Strategic Projects. Oversaw the global project “Project Manual Billing Automation” with authority – aligned objectives to prevent revenue leakages and operational losses. Bolstered efficiency & quality levels, drove revenue gains along with an increased client base while significantly reducing FTEs, penalties and overdue charges
- Consolidated all manual billings (payables and receivables) across various functions & locations for PRM/PBC and automated:
- FI-PB Billing (Clearing cost/ticket fee) in AMER and MAC (Minimum Account Charge) process on MIDAS tool with an in-house investment worth 45K Euros:
- Secured multi-fold increase in revenues and number of clients from 75 to 500 (further categorized to 3 groups)
- Accelerated the expected revenues from EUR 2.75 million to over EUR 8 million globally
Head of Revenue Services (India) / Deputy Head of Operations, Chennai
RVS Global Head of Transformation
Chennai
04.2015 - 09.2018
- Elevated to tackle next-level challenges, drive operational enhancements by heading major value creation & transformation programs for RVS Globally including BRIDGE, PRP, FCM, TLM, MIFID (Advisory Fees) and MIDAS for Market Data & DMA. Laid a foundation for rapid growth by fostering the OPER culture and partnering with departmental heads.
- Principal & Agency- Clearing and Execution Fees, Static Data Quality, Client Interest, GL/SL Reconciliation, Market Data & DMA screen charges invoicing & Exchange Fee reconciliations
- Tasked across challenging roles as Head of Revenue Services along with additional responsibility as a Deputy Head of Operations, Chennai overseeing Listed Derivatives Top-Day Clearing and T+1 Breaks Management and Reconciliations:
- Set-up the Chennai Operations team, stabilized & expanded it from 50 FTE’s in 2015 to 500 FTE by 2019
- Structured & implemented the resiliency strategy by splitting operations between Chennai and Bangalore
- 75% increase in Execution fees collection with 100% reduction in outstanding via. implementation of Global Settlement thereby offsetting dues between SG and other Brokerage firms
Vice-President - Transformation Program Lead
GSC
Bangalore
07.2014 - 04.2015
- Headed the Transformation Program for Operations (Sunrise) Program & DOLCE for GSC. Took over the DOLCE Program Manager role for GSC, integration of NewEdge operations encompassing IT development and Support and Financing activities into GSC involving transferring of 400 FTE’s, executed fresh vision and transformational strategies to drive business continuity and enable operational improvements.
- Migrating Static data (SSI) from OPICS to X-one for OTC/FX team in AMER
- Outsourcing Paris Payables (Principal Business) process to Smartstream
Chief of Staff (Operations)
GSC
Bangalore
01.2010 - 07.2014
- Extended support to the Head of Operations, Bangalore to structure the Operations Hub, strategize operational roadmaps and precision-focused action plans. Drove communication transparency at departmental and global levels as POC for Operation. Fostered collaborations and team cohesiveness through transversal events.
Assistant Vice President
Accounts Payable And Receivable - DFIN
Bangalore
04.2007 - 12.2009
PMO
ITES Division
Bangalore
01.2006 - 12.2007
Process Lead
Presentation Centre
Bangalore
01.2004 - 03.2006
Skills
- Operations Management
- Strategic Planning & Development
- Project Management & Leadership
- Program/Process Transformation
- Stakeholder Management
- Smart Analytics (MIS)
- Change Management
- Operational Risk Management
- Accounts Payables & Receivables
- Static- Data & Fee Reconciliations
- Automations & Migrations
- Crisis Management
Certification
PG- Data Science and Business Analytics – Great Learning and the University of Texas
Timeline
Chief Operating Officer and Chief of Staff
SOCIETE GENERALE GLOBAL SOLUTION CENTRE – INDIA
01.2020 - Current
Chief Data Officer
SG GSC
01.2020 - 12.2020
Transformation – Program Manager
GBIS SG GSC
09.2018 - 12.2019
Head of Revenue Services (India) / Deputy Head of Operations, Chennai
RVS Global Head of Transformation
04.2015 - 09.2018
Vice-President - Transformation Program Lead
GSC
07.2014 - 04.2015
Chief of Staff (Operations)
GSC
01.2010 - 07.2014
Assistant Vice President
Accounts Payable And Receivable - DFIN
04.2007 - 12.2009
PMO
ITES Division
01.2006 - 12.2007
Process Lead
Presentation Centre
01.2004 - 03.2006
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