Hi, I’m
RAMESH M
Chennai,India
Summary
Experienced and passionate Business Analyst with over 16+ years of experience evaluating and improving business systems for well-known organizations. Dedicated team leader with the ability to effectively manage and achieve project goals, leveraging my complex understanding of systems engineering concepts. Bringing forth a proven track record of effectively researching and analyzing business processes and procedures and designing and implementing business solutions.
Overview
18
years of professional experience
4
years of post-secondary education
Work history
TATA CONUSULTANCY SERVICESchennai, India
Functional analyst - PMO
01.2011 - Current
Job overview
- A project management office (PMO) Officer manage the project management process by establishing standards, setting schedules and assigning tasks
- These professionals often serve as liaisons between the project team and key sponsors, transferring information between these groups, such as project progress and updates
- Collaborating with department leaders and project sponsors to define and develop projects
- Establishing project plans, including deadlines and priorities
- Determining financial requirements and capabilities, including budgets and resource allocation
- Help to allocate the resources in the project line and complete billing and delivering the invoices to customers
- Supervising the project management process to ensure work meets quality standards and falls within established deadlines and budgets
- Documenting the project's progress and providing regular updates to key stakeholders and ISU Heads
- Ensuring the efficiency of project processes, making adjustments as needed
- Creating Invoices, Credit memos and sending out monthly billing statements to client Reconcile and submit expense reports
US Citi Mortgage inc.
Mortgage Loan Closer
08.2015 - 06.2019
Job overview
- Worked with the team for Mortgage loan operations Release the Lien for closed housing loans
- After below checks
- Mortgage > Deed of trust > Note Docs > legal description Find the property in netronline Check the property legally described Check the loan tenure is over / Pre matured Check borrower’s pay off statement whether the loan is closed or foreclosed.
Senior Associate - UK Credit card Operations
07.2011 - 07.2015
Job overview
- Handling Customer Queries and Requests
- Analyze and scrutinized these queries and forward the same to the respective teams
- Will followup the teams till the complaints get resolved on time
- Close the queries with the resolutions within TAT.
Axis Securities And Sales ltd.Chennai
Senior Executive in CPA Operations
08.2010 - 06.2011
Job overview
- Worked with Central Processing Asset Operations for Credit Approval Sanctioning Team for Housing loan department Verify the Customer’s KYC Documents (Such as verifying identity proof address proof and Bank statements) Analyze the Pay slips with the Bank Statements (check the regular salary credits) Scrutinize the Employment Documents.(analyze the offer letter and appointment order and service letter) Verify the pay structure for individuals and tax documents for business peoples
- Checking all other documents Except Property Docs, under the Banking Norms.
ICICI Bank LtdChennai
Executive
08.2006 - 08.2010
Job overview
- Customer Support Executive in CSRPT (Customer Service Request Processing Team) part of RAOG (Regional Asset Operational Group) Taking care of Customer Queries via Call Center, Internet Banking, Mobile Banking
- Sent Amort Statement, Statement of Account, IT Statement to target customers
- Handling Mail Request, Retrieval Docs Taking Application Images and forwarding to Branches Handling the Customers through phone
- Foreclosing Home loans and Consumer loans and Processing Refund to the customer direct account
- Generating NOC Certificate for Consumer Loans Generating Foreclosure Statement and Canceling loan in system
- Closing the Matured Consumer Loans and Home loans Generating the statement of Accounts Provisional IT Certificate Rectification of Name and Address
Education
Manonmaniyam Sundaranar University
BBA
06.2002 - 05.2005
Madras University
MBA
01.2007 - 05.2008
Skills
- DCA with A Grade (MS Office, HTML, Fax pro, and C Language)
- Teamwork
- Effective Time Management
- Communication
- Excel
- Ability to Work in a Team
- Ability to Work Under Pressure
- Efficient Team Coordination
- Business Process Improvement
- Relationship building
- Operational support
Accomplishments
- First unit to Achieve 6 sigma in TAT & Accuracy
- Increased Productivity of the Team by 80% with the same Infrastructure.
- Simplification of process MIS for better visibility.
- Developed Support Systems for time-consuming processes.
- Worked on special projects.
- Facilitating team building and group collaboration.
- Great achieve to minimize the cost budget effectively by 50%30%20% Rule.
Custom
I hereby certify that the information furnished above is true and correct to the best of my Knowledge and belief. I have not suppressed any material fact or factual information in the above statements.
Personal Information
- Title: Workflow Analyst
- Date of birth: 05/17/1985
Timeline
Mortgage Loan Closer
US Citi Mortgage inc.
08.2015 - 06.2019
Senior Associate - UK Credit card Operations
07.2011 - 07.2015
Functional analyst - PMO
TATA CONUSULTANCY SERVICES
01.2011 - Current
Senior Executive in CPA Operations
Axis Securities And Sales ltd.
08.2010 - 06.2011
Madras University
MBA
01.2007 - 05.2008
Executive
ICICI Bank Ltd
08.2006 - 08.2010
Manonmaniyam Sundaranar University
BBA
06.2002 - 05.2005
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