RAMESH M
Team Lead
Chennai
Summary
Team Lead – Accounts Receivable with 12+ years of experience across Order-to-Cash (OTC), Billing, Cash Application, Adjustments, Deductions & Dispute Management, Collections, and Customer Engagement. Proven expertise in reducing DSO, ensuring SLA compliance, resolving escalations, and driving process improvements. Skilled in client relationship management, process transitions, SOP governance, automation, and team leadership. Recognized for delivering business value through process optimization and transformation initiatives.
Overview
12
12
years of professional experience
Work History
Team Lead (Cash Application)
Tata Consultancy Services Pvt. Ltd.
09.2022 - Current
- Lead and manage a team of 12, ensuring seamless delivery of cash application.
- Oversee day-to-day cash application activities, including matching payments to invoices, resolving unapplied cash, and ensuring timely task completion.
- Support and resolve operational issues, handle escalations, and maintain service quality standards.
- Review and approve critical transactions to ensure compliance, accuracy, and audit readiness.
- Develop and update SOPs to align with evolving process requirements, and ensure smooth transitions.
- Implement workflow automation to improve accuracy and reduce turnaround time.
- Manage month-end close activities, ensuring timely reporting, and adherence to internal controls.
- Mentor and guide team members in performance management, talent selection, compensation reviews, and career development, building a culture of accountability and continuous improvement.
- Member of the automation team – successfully identified automation opportunities, reducing FTE in the O2C process.
- Review SOX and Non-SOX reconciliations in the BlackLine portal.
- Drive process migration and automation initiatives to increase team capacity and reduce manual interventions.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Senior Executive (Pilot Project)
Capgemini Technology Services India Ltd.
06.2022 - 09.2022
- Led a pilot project for Cash Application, overseeing end-to-end process implementation and stabilization.
- Designed and delivered training programs for 50+ employees, improving efficiency and process adherence.
- Authored comprehensive SOPs to ensure process consistency and compliance.
Executive, Accounts Receivable
TÜV SÜD South Asia Pvt. Ltd.
01.2016 - 05.2022
- Accurately posted incoming payments from checks, ACH, wire transfers, and credit cards.
- Performed daily reconciliations of cash applications, and resolved account discrepancies.
- Responded promptly to customer inquiries and payment issues, ensuring client satisfaction.
- Generated and maintained cash application reports, identifying trends and improvement areas.
- Collaborated with AR, customer service, and finance teams to ensure accurate cash flow management.
- Maintained transaction accuracy, and supported month-end closing activities.
- Identified and implemented process improvements to streamline cash application workflows.
- Managed PAN India AR operations, ensuring accurate bank credit identification, and timely collections.
- Partnered with global key account managers and directors to enhance client relationships and resolve disputes.
- Oversaw a $5M receivables portfolio, reducing overdue payments by 20%, and billing discrepancies by 20%, resulting in annual savings of $50K.
- Conducted root cause analysis of deductions, disputes, and implemented corrective measures.
- Managed the reconciliation of unapplied cash, and performed regular bank statement reviews to maintain accurate customer balances.
- Led initiatives that reduced billing cycle time by 15% and improved collection efficiency.
- Reviewed contracts, ensured invoice accuracy, and supported OTC-related product development.
- Supported team members with month-end close (MEC) activities and complex account queries.
- Mentored new trainees, enhancing the overall AR team performance.
Process Executive (Intercompany)
Infosys BPM Pvt. Ltd.
02.2014 - 12.2016
- Processed invoice receipts within TAT and ensured accurate Non-PO postings with proper approvals.
- Coordinated with suppliers to resolve invoice disputes and discrepancies.
- Supported Accounts Payable process improvements and monthly reporting.
- Handled payment clearances, AR & AP accruals, and Balance Sheet Account Reconciliations (BSAR).
- Ensured GL open item clearings within reporting timelines.
Education
Bachelor of Commerce (B.Com) - Commerce
Govt. Arts & Science College
Karur, India01-2012
Skills
Accounts Receivable: OTC, Billing, Cash Application, Collections, Adjustments, Deductions, Disputes
Tools: SAP, BlackLine, MS Excel (VLOOKUP, Pivot Tables)
Expertise: Client Relationship & Stakeholder Management, SLA & KPI Tracking, Governance Reporting
Process: SOP Development, Process Transition, Process Improvement, Automation, RPA Support
Reporting & Analytics
Team Management: Goal setting, performance coaching, and talent development
Accomplishments
- Spearheaded new process implementations, achieving significant accuracy improvements.
- Received the prestigious Star Award for significantly reducing unapplied cash value
- Trained and developed new team members, boosting overall divisional performance.
- Processed 40,000+ customer invoices during GST implementation within 2 months.
- Received Star Reward for successfully collecting high-value bad debts.
Timeline
Team Lead (Cash Application)
Tata Consultancy Services Pvt. Ltd.
09.2022 - Current
Senior Executive (Pilot Project)
Capgemini Technology Services India Ltd.
06.2022 - 09.2022
Executive, Accounts Receivable
TÜV SÜD South Asia Pvt. Ltd.
01.2016 - 05.2022
Process Executive (Intercompany)
Infosys BPM Pvt. Ltd.
02.2014 - 12.2016
Bachelor of Commerce (B.Com) - Commerce
Govt. Arts & Science College
HONORS & AWARDS
Exceptional Performance Award (2022) – Recognized for exceeding targets and driving cross-functional success., Key Contributor – Team of the Year (2018), Outstanding Collection Award