Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Ramesh Naidu

Principal Architect - Security
Chennai,IOT
Ramesh Naidu

Summary

With over 16+ years of experience, played key roles in Product Management, Solution Architect and have been a Tech Savvy on new technologies and platforms like CRM CDP (Customer Data Platform), SaaS, Neural Network & Artificial Intelligence using Python.
• Immense experience in designing complex architecture framework, delivering high performance, highly resilient enterprise infrastructure solutions.
• Complex problem solving skills, especially in crisis situations.
• Experience in doing pre-sales support and giving solution presentation to senior leadership and project committees for any new project initiatives and budget approval.
• Experience building, leading and coaching technical teams in the area of new technologies.
• A passionate technologist who is a true business partner, highly focused on customer success.
• Experienced with large enterprises (Banking and non-Banking) which includes several Fortune 100 companies in the Singapore, US, UK and India.

Overview

17
years of professional experience
9
years of post-secondary education
2
Certifications

Work History

FRESHWORKS Pvt Ltd
Chennai, TN

Senior Project Architect
06.2019 - Current

Job overview

  • Single POC for all Security incidents across all the products
  • Mentoring and guiding a team of 40+ developers
  • Prepared, checked and coordinated documentation to support component design and application.
  • Worked closely with Pre sales team to build RFP's and ensured to participate in all customer interactions.
  • A part of Onboarding team from security engineering perspective.
  • Took ownership to upgrade Security score card and Bitsight reports
  • Presented project information and status updates to customers and fielded concerns.
  • Build and shared RCA documents across the stakeholders for any incident which occurred.
  • Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
  • Established criteria for each milestone within product roadmap as means to measure developmental progress.
  • Maintained positive vendor relations to build strong partnerships.
  • Liaised with clients to better understand business needs and current market landscape.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Increased customer satisfaction by resolving issues.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Worked with customers to understand needs and provide excellent service.
  • Prepared variety of different written communications, reports and documents.
  • Actively listened to customers, handled concerns quickly and ensured to build effective solutions based on their security requirements.
  • Automated 30+ security threats across various modules in the product
  • Single POC for Entire Security SLA of product
  • One single point of contact between Product and Engineering
  • Designed SDLC plan for Automating of Release cycles – On alternate day basis
  • Designed SDLC for Translation of entire product into 40 different Languages
  • Trained and scaled up the Devops team
  • Key involved in every quarter Roadmap items
  • Designed multiple i2ps ( Idea to product)
  • Involved in solution designing and made a Executable level plans
  • Collecting Quarterly deliverables status and projecting to the stake holders
  • Coordinating with Key Dependent Teams during the i2p stages.

AGM, BookMyShow
Bengaluru, KA

Assistant General Manager
06.2015 - 05.2019

Job overview

  • Implemented Agile Software development methodologies for developing complex web Applications
  • Established project scope, project milestones and deliverables, project recourses, proposals and resolutions to escalated project issues
  • As the Project Architect, I reviewed, managed, and coordinated changes to the web development projects that does not impact on existing environment and add in more value to applications
  • Using CMS (Content Management System) Separation of design, structure and content these 3 layers allow many advantages throughout the life cycle of website
  • Each area of the site can be recreated and adjusted independent of the other areas
  • Relocated data and log files to improve I/O performance and stripped file groups to available disks to distribute loads
  • Handling a Team of 5 Sr Software engineers with proven track record of dealing with High level of mentoring, team building, conflict management in an emerging technology, time critical applications and highly stressful environment
  • Responsible to keep all web application projects according to organisation polices and involve in defining those policies to secure highly valuable data
  • Prepared documentation for the total web development projects process, vast environment architecture, and project technical navigation architecture and detail system configuration for each project
  • RSS (Really Simple Syndication) and Podcasts Implemented
  • Secure HTTP implemented (Https)
  • Participated in client (corporate communication dept.) interaction to negotiate feasibility
  • Involved in Coding using Smarty Template Engine
  • TinyMCE, control panel, Taxonomy(TBP),OpenX modules are implemented
  • Act as a single point contact for overall project delivery
  • Involved in design, Coding, and porting.
  • Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement

Eeyuva.com, EduexSoftsolutions Pvt Ltd
Hyderabad, TG

Project Architect
01.2009 - 01.2015

Job overview

  • Handling of client calls and Documenting their requirements
  • Building client specification matrix and in a friendly process getting approvals
  • Converting required specification matrix into process flow algorithm and segregating hours of work involved for each and every individual departments
  • Working with financial parameters with clients and seeing that project gets closed within required budget
  • Developing technical manual which included supported technologies and their frameworks
  • Developing proper work environment which included servers and VPN's setups
  • Close monitoring of code changes with different tools like kdiff etc
  • Handling of production launched and taking care of all Production deployment documents
  • Building of code manual and relevant documents as a wiki support
  • Strong knowledge on index engines like Endeca , Apache solr ,lucene
  • Updated Knowledge on Mem cache mechanism
  • Strong in error debugging and monitoring tools like Relic, Dbtuna etc
  • Deployed various Performance tips in order to achieve minimal latency and best page load time.

Menupages.com EduexSoft solutions
Hyderabad, TG

Sr.Manager
08.2007 - 01.2009

Job overview

  • One point contact for all client requirements
  • Single person responsibility for Development server maintenance and code structure
  • Every day tickets updations and release notes updation in JIRa
  • Exposure to various SEO techniques like canonicalisation search ,google add-words
  • Developed and maintained courteous and effective working relationships

Education

BITS Pilani K K Birla
Goa- WILP

M.Tech from COMPUTING SYSTEMS & INFRASTRUCTURE
01.2019 - 01.2021

Pondicherry University
Distance Mode

MBA from International Business Administration
06.2016 - 04.2018

Sri Venkateswara University College of Engineering

MSC from Organic Chemistry
06.2005 - 04.2007

Osmania University
Hyderabad, TG

Bachelor of Sciences from Maths,Chemistry and Physics, Physics
06.2002 - 04.2005

University Overview

During my graduation Handled various Cultural Activities and managed Tech Conference during academic days.

Skills

    Security Threat Architect

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Certification

Aws Certified - Solution architect (Associate )

Timeline

Senior Project Architect

FRESHWORKS Pvt Ltd
06.2019 - Current

BITS Pilani K K Birla

M.Tech from COMPUTING SYSTEMS & INFRASTRUCTURE
01.2019 - 01.2021

Pondicherry University

MBA from International Business Administration
06.2016 - 04.2018

Assistant General Manager

AGM, BookMyShow
06.2015 - 05.2019

Project Architect

Eeyuva.com, EduexSoftsolutions Pvt Ltd
01.2009 - 01.2015

Sr.Manager

Menupages.com EduexSoft solutions
08.2007 - 01.2009

Sri Venkateswara University College of Engineering

MSC from Organic Chemistry
06.2005 - 04.2007

Osmania University

Bachelor of Sciences from Maths,Chemistry and Physics, Physics
06.2002 - 04.2005
Ramesh NaiduPrincipal Architect - Security