Ramesh Nair
Global IT & AI Leader | 25+ Years Driving Enterprise Infrastructure, Cloud, Cybersecurity & Digital Transformation
Chennai,TN
Summary
Results-driven and strategic IT Leader with 25+ years of Global experience in managing Enterprise-scale IT infrastructure, Data centers, Cloud environments, and Cybersecurity across multi-national operations. Proven success in leading Cross-functional teams, delivering Complex IT transformation initiatives, and aligning Technology with Business strategy. Recently enhanced skillset with advanced Artificial Intelligence training, specializing in Large Language Models, Generative AI, machine learning, and AI-driven automation, empowering organizations to innovate and elevate operational efficiency.
Overview
25
25
years of professional experience
3
3
Certifications
Work History
Independent Consultant (Director -Technology solutions)
Quadruple Automation Services Private limited
09.2024 - Current
- Engaged as a consultant to evaluate and explore investment opportunities in IT Infrastructure Services and Cybersecurity under a revenue-sharing model.
- Defined and executed technology strategy, roadmaps, and risk management practices aligned with business growth.
- Vendor and resource management to improve operational efficiency.
- Directed IT projects and customer engagements, ensuring quality delivery and strong client relationships.
General Manager & Global Head of IT
Salcomp Manufacturing India Private Ltd
03.2017 - 05.2024
- Company Overview: Manufacturing mobile chargers, mobile accessories, power adapters for electronic devices for OEMs worldwide
- Led IT Operations across India, Turkey, USA, China, Korea, Singapore, Hong Kong, Taiwan, Brazil and European countries.
- Reporting to MD India / CIO, managing - 11 direct reports, 144 Indirect reports globally.
- Company is partnering with Fujitsu in Singapore for data center and infrastructure for 24x7 managed services from 2 centers – Singapore and Finland Managed annual budget...
- Ensure services are delivered as per SLAs defined.
- Manage IT centrally and globally from India and support IT functions across the other regions.
- SPOC for all project tracking and ensure projects are completed as per contract terms.
- Enhance IT infrastructure performance and security, ensuring high availability and reliability.
- Oversee IT projects, including budgeting, vendor coordination, and technology integration.
- Ensure compliance with IT policies, regulatory standards, and maintain disaster recovery plans.
- Involved in the procurement of software / licenses.
- Training teams for L1/ L2 support.
- Key clients handled -Apple, Samsung, Vivo, Xiaomi, Enphase Energy, Nokia & Gigaset.
- Manufacturing mobile chargers, mobile accessories, power adapters for electronic devices for OEMs worldwide
- Achieved migrated 4000 user mail boxes from Exchange 2010 to office 365 in hybrid deployment for all Salcomp offices globally across 8 countries.
- Provided inhouse system administration saving 150K Euro on license fees; managed global Azure Cloud infrastructure.
- Deployed RSA Soft token Multifactor Authentication.
- Transformed & Optimized Network Operations using SDWAN, saved 350K Euro PA.
- Deployed Palo Alto VPN solution across the Org replacing Pulse secure VPN to reduce operational cost.
- Deployed BCP for critical site-specific applications for India, China and Brazil offices using carbonite.
- Rolled out SCCM in Finland, China, Brazil, Taiwan, India.
- Deployed Manage Engine tool for proactive & reactive monitoring of Servers, Networks, Applications & Databases.
- Developed in house incident management tool using SharePoint reducing license cost.
- Established end to end IT systems for factories in Chennai, China, Brazil hosting Apple, Samsung, Vivo, Nokia business units.
- Established IT infrastructure remotely in US for Enphase energy.
- Deployed Cyber Security, ISO 27001, Enterprise SOC, Symantec Endpoint Security, MFA, IPS-IDS Signature, Malware protection, Threat intelligence, SIEM.
AVP & Head - IT Infrastructure Services
Polaris Consulting & Services
11.2012 - 08.2016
- Company Overview: Polaris develops and supports banking applications for BFSI segment
- Reported to SVP and Global Head of IT.
- Team size 153 skilled resources in 9 offices in Mumbai, Pune & Chennai regions, managed 7000 users.
- Supported NAM, EMEA & APAC Regions for Network links.
- Led complete IT operations for Chennai Mumbai and Pune regions.
- Led Global infrastructure monitoring-using HP EMS/CA/NETFLOW (Operation manager, NNMI, asset manager, SiteScope for remote infra monitoring, CAE for Licenses tracking).
- Led Network security group, IT system engineering group, Asset management, Compliance, Telecom, sourcing, Messaging & Collaboration group globally for India, Asia, USA & Europe.
- Managed complex network infrastructure connecting Americas, Europe and Asia.
- Managed the in-house Global production Datacenter.
- Polaris develops and supports banking applications for BFSI segment
- Involved in the demerging process of Polaris Financial Technologies & Intellect into 2 different companies - segregated complete IT infra systems and licenses to 2 different business units.
- Established GMC (Global monitoring center) for Polaris Chennai India.
- Ensured 99.5% uptime to customer offshore development center (ODC).
- Effectively managed end user breakdowns using CA incident management tool.
- Key Clients: Citi Bank, JPMC, Barclays Bank, Lloyd Bank Group, Amway Japan, Morgan Stanley.
DGM & Head IT
Cox & Kings India Ltd
04.2007 - 03.2012
- Reported to COO; team size: 50, direct reports: 5.
- Led setup and maintenance of IT infrastructure for Cox and Kings and its group companies.
- Managed 24x7 service desk, in-house BPO infra, IDC (Internet Datacenter).
- Handled transitions and transformation on acquisition of etours, Holiday Break, Qproglobal, ETN USA, ezeego1.
- AVAYA IP 3000 unified system was implemented for all inbound and outbound customer calls.
- Migrated live Data center of Cox &Kings from Airtel Bharati to Net Magic data Centre seamlessly within stipulated downtime this included application servers, network, storage, security equipment.
- Established IT infrastructure for new offices in London, Australia, Dubai and USA remotely.
- Established IVR system of Avaya, Audix voice mail solution, SAGE CRM solutions, TALISMA for chat systems, NICE - recording system, tollfree and PRI setup; migrated Airtel...
- Established MPLS connectivity across all offices globally to achieve data and voice consolidation.
- Established IP trunking facility to interconnect all branches drastically reducing calling costs.
- Incorporated VOIP internationally for inbound and outbound process in the call.
- Consolidated live servers thru VMware into virtual environment saving 50% server hardware cost.
- Led Enterprise design of complex contact Centre solutions, Avaya IP Contact Centre: Avaya IPT/UC Network Infrastructure Architect, ACD, IVR, CTI, Call Recording, Call accounting, reporting, VoIP,...
Strategic Program Manager
Wipro Infotech Ltd.
12.2004 - 03.2007
- Client: Yes Bank.
- Core banking Applications like flex cube corporate -FCC ,flex cube retail -FCR ,RTGS, Reuters network and other critical banking applications were installed and tested with users.
- Client: Bayer India.
- Supported Ends user technical calls for 132 PAN India with a technical team of ~300+ skilled resources.
- Managed in-house Datacenters from Mumbai centrally catering to all...
Systems & Network Technical Support
PC Solutions Pvt Ltd
02.2001 - 11.2004
- Client: American Express Bank-TRS.
- Seamlessly migrated branch infrastructure from Token Ring/Coax to Ethernet (UTP), enhancing network performance.
- Ensured 24x7 global network uptime through proactive monitoring and coordination with central teams.
- Delivered reliable end-user support and data protection, driving ~80% customer satisfaction.
Facility Management Engineer
Hytex Network Systems Ltd
03.1999 - 01.2001
- Attended to user break down on call support whenever user demands for Modi Xerox LTD, PWC and SmithKline Beecham, customers.
- Led presales, post sales, tech support and new business requirements.
Education
Graduate - Electronics & Communications
Bharathiar University
01.1995
Skills
IT infrastructure Leadership
Global IT operations
Data Centre Established & Management
PLM application
Supply chain management
HR applications
ERP solutions - ECC 60
ISO 27001 security standards
Data & Network Security (IDS / IPS)
MES applications for Components & Material traceability
IT service delivery
Change management
Certification
MCSE- Microsoft Certified Systems engineer
Timeline
Independent Consultant (Director -Technology solutions)
Quadruple Automation Services Private limited
09.2024 - Current
General Manager & Global Head of IT
Salcomp Manufacturing India Private Ltd
03.2017 - 05.2024
AVP & Head - IT Infrastructure Services
Polaris Consulting & Services
11.2012 - 08.2016
DGM & Head IT
Cox & Kings India Ltd
04.2007 - 03.2012
Strategic Program Manager
Wipro Infotech Ltd.
12.2004 - 03.2007
Systems & Network Technical Support
PC Solutions Pvt Ltd
02.2001 - 11.2004
Facility Management Engineer
Hytex Network Systems Ltd
03.1999 - 01.2001
Graduate - Electronics & Communications
Bharathiar University