Ramesh Pachaiyappan

Technical Consultant in Cloud Infra Services

Wipro Technology

07.2020 - Current

Administrative Experience:
Handling a team of 12+ members with onshore and offshore setup spanning across multiple locations
Resource selection, on-boarding and rotation.
SOW, billing, Per Person Cost reduction, continuous improvement delivery, attrition reduction.
Customer relationship and team expansion.
Performance Appraisal and career planning to the team.
Onshore offshore co-ordination.
Technical mentoring.
Client technical escalation handling.
Weekly, monthly customer review.
Daily SLA maintenance and performance parameter tracking.
Technical standardization and optimization.
Driving lean projects.
Productivity improvement
Ticket reduction initiative
Technical experience:
Oracle Apps 11i/R12 – Upgrade and support
Oracle Database administration and development
Golden gate configuration/support
Unix Shell script automation
PostgreSQL DBA support
Experience in migrating On-Prem database to Azure Cloud
Cloud: AWS DBA support – RDS
UNIX, Windows operating system
Technical troubleshooting
Infrastructure design and solution- Database
Experience in Cloud – AWS support
Experience in migrating Oracle DB from On-Prem to AWS cloud
Experience in PostgreSQL admin
Significant Highlights:
Projects Managed include Cloud & Infrastructure Services for Infra projects covering India, US, UK sites; Developed cost estimates and recommended systems development as well as upgradations to existing systems
Headed a team of 130 engineers at one of the BFSI process, Chennai for the execution of Infra Projects for customers across India and UK
Managed the project worth GBP 5 Mn, monitored expenditures and cost against delivery; maintained gross margin
Monitored reporting of program progress at regular intervals to internal & external stakeholders
Ensured that new services were delivered as per defined levels of quality, time and within budget, as per program plan and program governance arrangement
Led the development of business continuity plans (BCP) and implementation of disaster recovery infrastructure such as End users business, Applications, Database
Maintained key program performance data for evaluations to support key decision-making program performance analysis
Worked closely with third-party vendors and contractors to manage and coordinate projects with the business units and other IT departments, where necessary
Managed key projects for integrating the acquired business into large complex infrastructure environment
Recommended and implemented service improvements to create improved efficiency and effectiveness
Facilitated Business optimization through multiple Process Automations, providing standardized automation of disparate processes, allowing IT services to improve capacity, and reduce cost by removing human intervention wherever possible