RAMESH PAL SINGH JOLLY
Hyderabad
Summary
Senior Contract Management professional with over 14 years of experience in post-contract administration, compliance monitoring, and governance frameworks. Expertise in Contract Lifecycle Management (CLM) implementation, SLA/KPI tracking, obligation management, and contract compliance governance, supported by a proven track record of managing complex contract portfolios exceeding 100 agreements. Focus on vendor and customer contracts, change order evaluation, and payment processing. Strong capabilities in pre-signature bid review, risk assessment, and strategic contracting enhance the design and implementation of effective compliance dashboards and governance frameworks. Seeking a Manager – Contracts role to lead post-signature activities, drive CLM-based governance, and ensure contractual obligations are met while promoting operational efficiency and regulatory compliance throughout the enterprise.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Legal Counsel – Contract Lifecycle Management & Post-Contract Administration
Clean Harbors India, LLP
08.2023 - Current
- Post-Signature Contract Administration & Obligation Management
- Oversee end-to-end post-signature contract activities for portfolio of 100+ high-value vendor and customer agreements (commercial, operational, long-term partnerships), ensuring timely fulfillment of contractual obligations, deliverables, and milestones throughout contract lifecycle.
- Manage obligation tracking and performance monitoring across complex vendor and customer contracts to ensure parties meet agreed deliverables, service levels, and timelines.
- Establish and maintain rigorous obligation tracking systems within CLM tools, creating detailed obligation logs for each contract and proactively monitoring completion against contractual deadlines.
- Flag delays in obligation fulfillment, identify non-compliance instances, and escalate to business owners and legal leadership with recommended corrective actions and remediation plans.
- SLA/KPI Monitoring & Compliance Governance Framework
- Design and implement comprehensive SLA/KPI governance frameworks for strategic vendor and customer contracts, embedding contractually agreed service levels, KPIs, penalties, and escalation triggers.
- Establish KPI dashboard within CLM system (ServiceNow) tracking Degree of Authority (DoA), SLA compliance, obligation status, deliverables, timelines, and performance deviations with real-time visibility for senior management.
- Conduct periodic governance reviews (monthly/quarterly) with business teams, procurement, finance, and vendors/customers to monitor SLA compliance, discuss KPI performance, remediate breaches, and address operational/commercial risks proactively.
- Highlight SLA deviations, recommend penalty assessment for contract non-compliance, and work with business and finance teams to determine appropriate penalty levies.
- Create compliance dashboards showing contract status (active, under management, under review, terminated), obligation pipeline, KPI performance vs. targets, and risk indicators for executive-level reporting.
- Bid Review & Strategic Risk Assessment
- Lead comprehensive review of complex RFPs, proposals, and tender documents (vendor agreements, customer contracts, commercial arrangements), advising on indemnity, limitation of liability, insurance requirements, SVP approval thresholds, and overall risk profile.
- Evaluate indemnity obligations, limitation of liability caps, insurance requirements (general liability, professional indemnity, cyber liability), and performance guarantees to ensure adequate risk protection.
- Assess SVP approval thresholds and escalation requirements based on contract value, risk profile, and strategic importance to ensure appropriate governance and decision-making authority.
- Change Order Evaluation & Payment Processing
- Lead evaluation and processing of change orders, amendments, and contract modifications to vendor and customer agreements, ensuring alignment with original contract terms and approval authority.
- Collaborate with procurement, operations, and contracting parties to assess scope changes, cost implications, and contractual impact before approval and authorization.
- Support payment processing for contracts under management by validating vendor/customer deliverables and SLA compliance against contractual requirements before authorizing payment.
- Maintain change logs documenting all amendments, modifications, and payment milestones for contract audit and governance tracking.
- Compliance Monitoring & Governance Implementation
- Implement contract compliance policies and governance frameworks across the organization to ensure consistent post-signature management of all vendor and customer contracts.
- Build capability of business users and cross-functional teams on CLM tool usage, compliance monitoring procedures, governance best practices, and risk escalation protocols.
- Monitor contract compliance activities outside of CLM tool and systems, identifying process gaps and recommending improvements to streamline governance and enforcement.
- Escalate compliance breaches, non-performance issues, and repeated violations to senior leadership with supporting documentation and recommended remedial steps.
- Support Legal and Finance teams in handling dispute resolution, litigation, and arbitration proceedings related to contract breaches, performance disputes, or payment disagreements.
- Notify and liaise with Legal, Finance, and Business to report major claims and keep leadership updated on critical developments during contract execution.
- CLM Tool Implementation & Configuration
- Lead implementation and optimization of ServiceNow-based CLM platform, configuring obligation modules, deliverable tracking, SLA/KPI monitoring, and automated escalation workflows.
- Design and configure CLM workflows for contract lifecycle stages (execution, obligation tracking, KPI monitoring, renewal/termination), enabling automated notifications and reminders to business owners and stakeholders.
- Create KPI dashboards and governance reports within CLM tool, providing real-time visibility into contract portfolio health, compliance status, and performance metrics.
- Administer Legal Tracker system for matter management, contract database, and performance reporting, enhancing transparency into legal operations, contract workload, and KPI tracking.
- Vendor & Customer Relationship Management & Compliance
- Oversee legal aspects of vendor and customer onboarding and pre-activation compliance, ensuring all contractual requirements, insurance certifications, data protection obligations, and regulatory standards are satisfied.
- Act as primary liaison between business teams, procurement, finance, operations, and vendors/customers for post-signature contract management queries and obligation clarification.
- Coordinate with operational teams and contracting parties to address underperformance, resolve SLA breaches, enforce contractual terms, and implement corrective action plans.
- Maintain vendor and customer relationship calendars and conduct governance touchpoints to ensure ongoing alignment on contractual obligations, performance expectations, and compliance requirements.
- Process Design & Continuous Improvement
- Design and implement standardized processes for post-contract administration, obligation tracking, SLA monitoring, bid review, and compliance reporting to ensure consistency across contract portfolio.
- Contribute to Process Excellence (PEX) standardization initiatives from GCC Legal perspective, documenting governance best practices and improving operational efficiency.
- Proactively identify process improvement opportunities to streamline contract compliance workflows, reduce SLA breaches, improve bid review turnaround times, and enhance team productivity.
- Provide guidance and training to cross-functional teams on contract compliance, obligation management, governance frameworks, CLM tool best practices, and risk assessment in contracting.
- Analyzed legal documents and identified pertinent issues.
Team Lead – Contract Management
Bunge India Pvt. Ltd
06.2022 - 07.2023
- Managed supplier relationships and post-contract vendor performance using sound procurement approaches and contractual compliance frameworks to maintain reliable vendor pipelines.
- Monitored contract lifecycle from execution through post-signature management, ensuring accurate tracking, timely obligation fulfillment, and compliance with agreed terms.
- Established contract performance monitoring frameworks to track vendor SLA compliance and identify underperformance requiring escalation.
- Challenged low-performing contractors through escalation protocols and performance reviews to achieve contractual service quality and commercial objectives.
- Advised sales teams and internal stakeholders on legal processes, contract lifecycle workflows, and post-signature compliance requirements to support negotiation and execution.
- Supported organization's contract compliance efforts by working with business partners to identify risks and remediate procurement agreement non-compliance.
- Collaborated with legal and finance to analyze contractual risks and recommend appropriate protections and remediation strategies.
- Oversaw contract lifecycle flows from intake through execution and post-signature management, maintaining electronic databases and ensuring accurate tracking and reporting.
- Completed and filed Contract Rating Sheets for each customer contract within databases for accurate tracking, performance benchmarking, and governance reporting.
- Established tracking and reporting frameworks to identify challenges, manage KPIs, and support business decision-making.
- Drafted, reviewed, and negotiated contracts (NDAs, Master Service Agreements, SOWs, purchase orders, lease agreements, vendor and customer agreements) from initial draft through execution.
- Analyzed billing procedures and payment terms to evaluate compliance, reduce backlogs, and identify opportunities for improved efficiency and cost control.
Senior Team Leader – Legal Operations & Contract Management
Aeren LPO
04.2019 - 05.2022
- Created and maintained comprehensive contract databases with accurate categorization, version control, metadata, and stakeholder access for efficient contract governance.
- Designed controls and processes for legal operations aligned with business requirements while delivering operational excellence in contract management functions.
- Managed obligation tracking, analysis, and management for software development contracts, license agreements, NDAs, and commercial arrangements to ensure timely performance and contractual compliance.
- Reviewed and evaluated complex agreements (MSAs, EULAs, SOWs, Order Forms, NDAs), identifying gaps against standard templates and recommending risk mitigation and compliance measures.
- Updated change logs for contracts reflecting amendments, modifications, and adjustments to contractual terms and obligations.
- Abstracted obligation terms from agreements and flagged non-standard and negotiated terms for stakeholder awareness and compliance tracking.
- Managed day-to-day contract review and abstraction for IT Industry agreements, identifying gaps, flagging non-standard terms, and recommending negotiation strategies.
- Drafted instruction-based templates and conducted redlining of NDAs, CDAs, and commercial agreements within client-specified turnaround times.
- Outlined and maintained contracts by family classification to enable efficient retrieval, tracking, and governance reporting.
- Led projects analyzing contract data to identify improvement opportunities in processing times, quality accuracy, and compliance metrics.
- Acted as bridge between management and operational teams, supporting communication, escalation, and resolution of contract-related issues.
- Efficiently placed in the "Zero Error Club" twice, a parameter recognizing exceptional quality and attention to detail in contract processing.
Senior Legal Associate – Contract Review & Abstraction
Sumati Legal Service Pvt Ltd (Now Elevate)
08.2016 - 04.2019
- Performed contract abstraction and obligation summarization for software development, license agreements, NDAs, EULAs, and commercial contracts to extract key terms and compliance requirements.
- Managed obligation tracking across software, commercial, and health sector contracts, ensuring accurate identification of performance deadlines and deliverable requirements.
- Drafted instruction-based contract templates and standardized contracting approaches to improve consistency and governance.
- Reviewed and analyzed various agreements to identify legal risks, compliance gaps, and recommend mitigation strategies.
- Prepared QC and submission check reports ensuring quality, accuracy, and compliance with client specifications.
- Drove operational improvements through process optimization, resulting in cost savings and improved profit margins.
- Led projects to improve turnaround times and accuracy in contract work.
Senior Legal Associate – Legal Operations & E-Discovery
Quislex Legal Service Pvt Ltd
10.2013 - 08.2015
- Managed legal operations functions including document review for US litigation involving financial fraud and manipulation matters.
- Conducted e-discovery document review assessing relevance, legal privilege, and key documents to support litigation strategy.
- Reviewed and abstracted agreements to identify contractual obligations, risks, and compliance requirements.
- Prepared QC and submission check reports on agreements to maintain accuracy and client specification compliance.
- Managed contract abstraction processes and created contract databases for portfolio management and governance.
- Advised on compliance and regulatory matters impacting contract execution and performance.
Education
CS Executive - Company Secretary
ICSI – Institute of Company Secretaries of India
India01.2011
LLB - Bachelor of Laws
University of Jammu
Jammu, Jammu & Kashmir01.2009
B.Sc. - Bachelor of Science
University of Jammu
Jammu, Jammu & Kashmir01.2005
Skills
- CLM Tools & Systems: ServiceNow (Configuration, Obligation Tracking, KPI Dashboards, Workflow Management), DocuSign (E-Signature Management & Workflow Automation), Legal Tracker (Matter Management, Contract Database, KPI Reporting), SAP Ariba, CobbleStone, Seal, Tableau, Apttus, Novatus, Jarvis
- Experienced in ensuring contract compliance standards
- Corporate governance
- Legal evaluation
Certification
Power- MBA
LANGUAGES
English: Professional Working Proficiency
Hindi: Native
Punjabi: Professional Working Proficiency
Timeline
Senior Legal Counsel – Contract Lifecycle Management & Post-Contract Administration
Clean Harbors India, LLP
08.2023 - Current
Team Lead – Contract Management
Bunge India Pvt. Ltd
06.2022 - 07.2023
Senior Team Leader – Legal Operations & Contract Management
Aeren LPO
04.2019 - 05.2022
Senior Legal Associate – Contract Review & Abstraction
Sumati Legal Service Pvt Ltd (Now Elevate)
08.2016 - 04.2019
Senior Legal Associate – Legal Operations & E-Discovery
Quislex Legal Service Pvt Ltd
10.2013 - 08.2015
LLB - Bachelor of Laws
University of Jammu
B.Sc. - Bachelor of Science
University of Jammu
CS Executive - Company Secretary
ICSI – Institute of Company Secretaries of India
CORE QUALIFICATIONS
- Post-Signature Contract Management & Obligation Tracking
- SLA/KPI Monitoring & Compliance Governance Frameworks
- RFP & Bid Review with Risk Assessment & Analysis
- Change Order Evaluation & Payment Processing
- Vendor & Customer Contract Management
- CLM Tool Implementation (ServiceNow, DocuSign, Legal Tracker)
- Compliance Monitoring & Governance Framework Design
- Dispute Resolution Support & Litigation Liaison
- Governance Dashboard Development (DoA, Obligations, Deliverables, KPI Tracking)
- Stakeholder Engagement & Cross-Functional Coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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KEY ACHIEVEMENTS
- Contract Portfolio Management: Successfully manage 100+ active vendor and customer contracts with focus on post-signature administration, obligation tracking, and SLA/KPI compliance
- Bid Review Excellence: Reviewed 100+ complex RFPs, proposals, and tender documents, providing risk-appropriate contracting guidance and reducing legal exposure through standardized review protocols
- Risk Assessment & Mitigation: Evaluated indemnity, limitation of liability, insurance requirements, and SVP approval thresholds across vendor and customer contracts
- SLA/KPI Governance: Established comprehensive SLA/KPI governance frameworks achieving high compliance rates through proactive monitoring, periodic reviews, and escalation protocols
- Compliance Dashboard: Designed and implemented CLM-based governance dashboard tracking DoA, SLA compliance, obligation status, deliverables, and KPI performance deviations in real-time
- CLM Implementation: Led ServiceNow CLM implementation configuring obligation modules, deliverable tracking, automated escalation workflows, and KPI reporting
- Obligation Tracking: Implemented structured obligation tracking system ensuring 100% timely compliance with zero missed deadlines across contract portfolio
- Change Order Management: Evaluated and processed change orders for vendor and customer contracts, supporting payment processing and cost control
- Compliance Framework: Designed and rolled out contract compliance governance frameworks ensuring consistent post-signature management across organization
- Dispute Resolution Support: Supported Legal and Finance teams in handling dispute resolution, litigation, and arbitration proceedings
- Digital Transformation: Deployed DocuSign e-signature workflows reducing contract execution turnaround by 40%, and administered Legal Tracker for contract database
- Vendor & Customer Performance: Coordinated with vendors and customers to address underperformance, remediate SLA breaches, and implement corrective action plans
- Quality Excellence: Recognized twice in "Zero Error Club" for exceptional accuracy and quality in contract processing