Ramesh Pandey
Secunderabad
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
16
16
years of professional experience
Work History
Operations Manager
ELIOR INDIA FOOD SERVICES LLP
Hyderabad
08.2024 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Built strong operational teams to meet process and production demands.
- Collaborated with team leaders on quality audits.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Planned delivery routing, team workflows, and promotional initiatives.
- Prepared staff work schedules and assigned team members to specific duties.
Operations Manager
VOILA F9 GOURMET LLP
Hyderabad
08.2022 - 07.2024
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
F & B Manager
VOILA F9 GOURMET LLP
Hyderabad
05.2016 - 08.2022
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Organized special events such as conferences or training sessions for employees.
- Monitored staff performance and addressed issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Directed recruitment, hiring, and training of new staff members.
F & B Excective
Compass Group India
Hyderabad
03.2015 - 05.2016
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
F&B Service Manager
Mandava Spas & Hotel
Madhapur
04.2011 - 09.2014
- Company Overview: Madhapur Hitec-City
- Madhapur Hitec-City
Supervisor
THE CREST
Bachupally
04.2009 - 03.2011
- Company Overview: Dr
- Reddy’s Lab
- Dr
- Reddy’s Lab
Education
Intermediate -
Gowtham Juniors College
SecunderabadS.S.C -
Maha Bodhi Vidayalaya
SecunderabadSkills
- P&L Management
- Organizational Management
- Logistics Oversight
- Maintenance Planning
- Document Control
- Operations Monitoring
- Logistics Management
- Performance Management
Hobbies and Interests
- Playing Cricket
- Watching cricket
- Reading Books
Languages
- Hindi
- English
- Telugu
- Bhojpuri
Personal Information
- Father's Name: Pramod Pandey
- Date of Birth: 07/01/91
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
References
References available upon request.
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Timeline
Operations Manager
ELIOR INDIA FOOD SERVICES LLP
08.2024 - Current
Operations Manager
VOILA F9 GOURMET LLP
08.2022 - 07.2024
F & B Manager
VOILA F9 GOURMET LLP
05.2016 - 08.2022
F & B Excective
Compass Group India
03.2015 - 05.2016
F&B Service Manager
Mandava Spas & Hotel
04.2011 - 09.2014
Supervisor
THE CREST
04.2009 - 03.2011
Intermediate -
Gowtham Juniors College
S.S.C -
Maha Bodhi Vidayalaya
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