Summary
Overview
Work history
Education
Skills
Certification
Custom
Timeline
Generic

Ramesh Pandey

London,UK

Summary

Experienced Network Operations Specialist with extensive expertise in Routing & Switching, Security & Firewall configuration, and Wireless Management. Proven track record in Security Vulnerability Management, Data Centre Operation, and Change Management. Proficient in handling Cisco devices including 2960, 3850, 9300, 9500, Nexus 9K, Router 2811, Router 2921, ASR1K, ISR4K; as well as Checkpoint and F5 load balancer. Skilled in using network management tools such as SolarWinds and ThousandEyes. Adept at implementing industry regulations including GDPR with strong ethical judgement and strategic thinking capabilities. Committed to enhancing team performance through data analysis and communication excellence.

Accomplished Team Lead with 5 years of experience, leading Network infrastructure teams to achieve SLA targets through dedicated supervision. Handling incidents and project tasks effectively and efficiently for improved company productivity and profitability.

Overview

20
20
years of professional experience
2002
2002
years of post-secondary education
1
1
Certification

Work history

Network Operations Team Lead

AtkinsRéalis
London, UK
12.2022 - 07.2025
  • Leading team of senior & junior network engineers and providing mentorship.
  • Oversee maintenance and upgrade of 2000+ network devices and network infrastructure.
  • Implement proactive monitoring through integrating SolarWinds with Service-Now, resulting in 30% reduction in network incidents.
  • Update IOS version on router, switch, Wireless access points and SDWAN gateways to reduce security vulnerability in network devices.
  • Implemented firewall improvements & jumbo hotfix patch update, reducing external threats by 30%.
  • Lead team of junior IT administrators and created onboarding documentation, including 3-month plans for starters.
  • Actively engaged in migrating traditional MPLS sites on VMware SDWAN connectivity.
  • Configuring Wireless policies in NPS server and updating certificate.
  • Adding Wireless sites into Cisco prime and Extreme network, updating policies & firmware.

Network Engineer, Design team

AtkinsRéalis
Delhi
11.2018 - 11.2022
  • As a part of network engineering team, I was responsible for design and deliver network infrastructure as well as providing 3rd line support to the Network Operations Team.
  • Gathering customer requirements and preparing network designs, delivering on projects, proposing service improvements, and mentoring more junior team members.
  • Manage the service transition phase of customers transfer of technology, change of services & supplier.
  • Migrated MPLS sites on Riverbed SD-WAN solution.
  • Deployment of Extremecloud wireless solution and troubleshooting of Wi-Fi related incidents.
  • Policy and version upgrade of Extremecloud wireless access points.
  • Installation and management of Riverbed WAN optimizer, creating in-path rules, QoS configuration and policy push through CMC.
  • Understanding of AWS and Azure cloud.
  • Handling change management on network devices interacting with business and other stakeholders.
  • Engagement with OEM and ISP for complex network issues.

Technical Specialist

HCL Technologies Limited
Delhi
02.2013 - 04.2016
  • Analysis and resolution of L2 and L3 network related issue to ensure the smooth functioning of day-to-day operation.
  • Troubleshooting on various layers (LAN, WAN i.e., Access and Core and perimeter at MPLS end).
  • Handling change management on network devices in effective co-ordination with business and other stakeholders.
  • Handle incident management: always opt SLA orientated and maximum uptime approach using alternative options to bring the deliverables back on track and maximum uptime.
  • Provide RCA (Root cause Analysis) to the business to maintain the transparency with the customer.
  • Coordinate with vendor/ISP for RMA and escalated issues.
  • Managing the monitoring, escalation, and resolution of customer satisfaction complaints.

Network Control Unit Engineer

Orange Business Services
Delhi
09.2010 - 01.2013
  • Troubleshooting of ATOM link, Lebel switched path (LSPs).
  • Troubleshooting of A-pipe, (ATM pipe) and E-pipe (Ethernet pipe).
  • Proactive supervision of all access and core network platforms, trunks and systems for all services (Data and Voice services).
  • Troubleshooting and full ownership of any network fault until service restoration, through strong interlocks with Carriers, local PTT, Field Services, Design team and regional CSCs.
  • Impact Analyses on customer due to any fault / maintenance in own network / carrier network.
  • Hands on experience of Leased Line environment for ATM, IP VPN & PRI & SDH.
  • Tracking of weekly, daily check process, Link utilization report, Traffic Management Graphs and reports etc.

Engineer Operation and Maintenance

Reliance communication
Delhi
07.2007 - 08.2010
  • Worked as engineer operation and maintenance for fault management.
  • Looking after Reliance MEN (Metro Ethernet Network), Transport SDH & Customer Solutions: L3VPN, DIA and PRI.
  • Handling customers fault through end-to-end testing including Ethernet testing, media converter, creation, and modification of VLANs.
  • Planned maintenance of hardware, software in the network.
  • Hardware replacement against faults: LAN card, SUP card, SFP replacement.

Engineer Operation and Maintenance

Bharti Airtel
Delhi
04.2005 - 06.2007
  • Worked as engineer operation and maintenance for Airtel Broadband services.
  • Maintenance of Main switching unit (MSU) and Remote switching unit (RSU) and capacity expansion.
  • Fault management and planned maintenance.

Education

3 Year Diploma - Electronics & Telecommunication

I.E.T.E.

Skills

  • Network Operations
  • Routing & Switching
  • Security & Firewall configuration
  • Wireless Management
  • Security Vulnerability Management
  • Data Centre Operation
  • Change Management
  • Cisco 2960
  • Cisco 3850
  • Cisco 9300
  • Cisco 9500
  • Nexus 9K
  • Router 2811
  • Router 2921
  • ASR1K
  • ISR4K
  • Checkpoint
  • F5 load balancer
  • Cisco
  • Extreme Network
  • SolarWinds
  • ThousandEyes
  • Extremecloud
  • Cisco DNA
  • ISE
  • Azure
  • OSPF
  • BGP
  • MPLS
  • Cisco Nexus
  • Riverbed wan optimizer
  • SD-WAN
  • Zscaler
  • Extremecloud wireless
  • AWS
  • Python
  • Understanding of gdpr regulations
  • Knowledge of industry regulations
  • Communication excellence
  • Ethical judgement
  • Strategic thinking capabilities
  • Team performance data analysis

Certification

  • ITILV4, IT service management, 2019
  • BGP + MPLS (CCIP), 642-691, 2011
  • Cisco Certified Network Associate (CCNA), 2008

Custom

Training at Reliance Communication, DAKC Mumbai, Training on DLC establishment & Alarm Monitoring in Transport STM 1/4/16 in Mumbai., Training on Broadband technology i.e., IPADSL/Metro Ethernet in DAKC Mumbai.

Timeline

Network Operations Team Lead

AtkinsRéalis
12.2022 - 07.2025

Network Engineer, Design team

AtkinsRéalis
11.2018 - 11.2022

Technical Specialist

HCL Technologies Limited
02.2013 - 04.2016

Network Control Unit Engineer

Orange Business Services
09.2010 - 01.2013

Engineer Operation and Maintenance

Reliance communication
07.2007 - 08.2010

Engineer Operation and Maintenance

Bharti Airtel
04.2005 - 06.2007

3 Year Diploma - Electronics & Telecommunication

I.E.T.E.

Similar Profiles

Create profile
Ramesh Pandey