Ramesh R
Chennai
Summary
To seek out a challenging career in the field of Financial Services and to have a long-term association with a progressive organization to apply my skills, knowledge, and experience in Retail Financial Services.
Dedicated and detail-oriented finance professional with over 20 years of experience in managing Credit Underwriting of Unsecured and Secured Loans, Risk Management, and Internal Audit and Controls in Retail Assets.
Overview
33
33
years of professional experience
Work History
National Credit Manager - Passenger Vehicles ( New Car Loans )
IndusInd Bank Limited
11.2022 - Current
- Responsible for credit process across bank for new car loan product with book size of > Rs.20000 crores
- Managing team size of 15 members including State Credit Managers, Credit Managers and Credit Analysts and disbursing monthly > 10000 Files
- Manage policy requirements of the product in line with competition and business requirement
- Dealer Advance Management by analysing financials / working capital requirement and business share
- Proposals submission to various committee basis exposure and loan amount
- Co-ordinating with IT team for BRE ( Business Rule Engine ) implementation and seamless process
- Manage staffing basis productivity and ensuring adequate training to credit resources on policy and process
- Due diligence in Credit Appraisal / Recommendation of proposals and take prudent lending decisions based on sound judgement
- Monitoring portfolio indicators and ensure that they are within desirable levels and support collections on early MOBs
- ( Nonstarters / First year portfolio)
- PDD Management including Registration Certificates / Invoice and Insurance
- Assist in predictive portfolio performance and identify performance trigger in portfolio and suggest policy and process change
Head - Credit
Orange Retail Finance India Private Limited
05.2020 - 08.2022
- Company Overview: ( NBFC incorporated 2000 and formed to primarily address the financial Needs of salaried/self-employed and informal segment of customers with Growing portfolio > Rs.350 crores)
- Develop / Review policies for products for target segments covering Secured ( Two-wheeler and Micro-LAP ) and Unsecured Loans ( Swift cash loans )
- Develop credit processes to support smooth customer acquisitions and monitor turnaround time in approvals and disbursements
- Implementation of seamless processes and maintain the same with adequate control
- Manage, track, and report various key risk indicators at portfolio level
- Monitor and control early delinquency by conducting hind sighting activities
- Monitor PDD ( Post Disbursal Documents ) are collected as per accepted guidelines
- Create and manage underwriting structure to reflect optimization of resources and effective management of portfolio
- ( NBFC incorporated 2000 and formed to primarily address the financial Needs of salaried/self-employed and informal segment of customers with Growing portfolio > Rs.350 crores)
Regional Credit Manager - Retail Unsecured Loans
Fullerton India Credit Company Limited
05.2018 - 04.2020
- Company Overview: (Temasek Group)
- Responsible for credit process across South Region 73 locations and 75 branches with portfolio size of > Rs.2000 crores
- Managing team size > 40 members including State Credit Managers, Cluster Credit Managers and Credit Managers
- Manage Regional Underwriting Credit Hub and responsible for credit process including turnarounds, approvals and vendor management and quality checks
- Manage State Level Underwriting Credit Hubs for Self-employed loans
- Manage staffing basis productivity and ensuring adequate training to credit resources on policy and process
- Due diligence in Credit Appraisal / Recommendation of proposals and take prudent lending decisions based on sound judgement and meeting applicants for personal discussion for high ticket cases
- Monitoring portfolio indicators and ensure that they are within desirable levels and support collections on early MOBs
- Assist in predictive portfolio performance and identify performance trigger in portfolio and suggest policy and process change
- (Temasek Group)
State Credit Manager - ( Unsecured Loans )
Fullerton India Credit Company Limited
11.2010 - 04.2018
- Company Overview: (Temasek Group)
- Responsible for credit process across Tamil Nādu & Kerala covering 22 locations and 25 branches with portfolio size of Rs.250 crores
- Managing team size > 10 members including Cluster Credit Managers, Credit & BPO resources
- Manage credit process including turnarounds, approvals, quality checks
- Due diligence in Credit Appraisal / Recommendation of proposals and take prudent lending decisions based on sound judgement and meeting applicants for personal discussion for high ticket cases
- Have managed both Secured and Unsecured for a brief period between 2012 - 2014 including High ticket business loans > Rs.15 lacs and up to Rs.35 lacs in unsecured and Loan Against Property for ticket size up to Rs.200 lacs with approval delegation limit of Rs.50 lacs
- Staffing, Grooming, Team building, motivation and training credit resources on policy and process
- (Temasek Group)
Manager
First India Credit Corporation Limited
03.2006 - 10.2010
- Company Overview: ( Temasek Group)
- The key result Area includes Process Compliance review and Product Review of Products - Personal Loan, Home Equity & Two-Wheeler loans
- Product Review involves reviewing the Credit Compliance of the entire product in totality which includes the Credit quality, Documentation, Delinquency Analysis, Approvals, disbursements
- Preparation of hind sighting reports for pilot branches and assisting branch certification process
- Risk Rating Methodology, Identifying Key Risk Indicators, developing metrics, and conducting Risk & Control Assessment Tests
- Process review involves verifying whether the process compliance as envisaged is adhered to
- Rate the branches based on the level of compliance
- Sampling and Review of Quality Check exceptions and Bank Reconciliation exceptions at Operations and giving feedback to Branches and Operations
- Analyzing cheque bounce reasons and identifying triggers and escalation of Early warning signals like Non-starters, multiple bounces, abnormal bounce reasons to Business, Risk & Operations
- Suggestions to Risk Team for better Quality, process improvements and norms at par with Market practice
- ( Temasek Group)
Deputy Manager - Credit
HDFC Bank
09.2004 - 03.2006
- Scrutinizing & Approving proposals of all retail products - viz., Personal Loan, Auto Loan as per Credit norms of the Bank
- Average no
- Of files managed per month around 700
- Ensuring Compliance with the Credit Process by the CPA
- Policy Training to CPA, Sourcing Channels including DSA and In-house team and evaluating their understanding level by conducting tests periodically
- Managing Team of 10 members
- Managing CPV Agency and Valuers for Car Loans for Quality and TAT
- Generation of DSA Report Card to indicate the quality of sourcing, TAT, CPV wastages and Portfolio performance
- Personal Discussion with clients for high value cases
- Visits to DSA Shops
- Maintaining relationship with other financiers for avoidance of parallel login of files and general market understanding
- Monitoring of Asset Protection documents like RC & Insurance for Auto loans and taking corrective action on cases pending beyond acceptable level
- Suggestions to Product Team for better Quality, process improvements and norms at par with Market practice
- Consistency in Approval Rate combined with good portfolio building
- Maintained the delinquency levels within the target despite aggressive marketing and sourcing combined with the high approval rate
- Consistency in achieving more than 95% score in PAR Reports and one of the best locations in Tamil Nadu in terms of Quality, process adherence and productivity
- Maintaining productivity of CPA staff with each handling an average of 100 files
- TAT for approval reduced from 3 days to 2 days by better co-ordination with the FI agency and modification of the process in the CPA
- Initiation of fraud check process
- Introduced DSA report card to evaluate DSA performance
- Introduced Vendor Performance report to evaluate Quality, TAT, and cost control on CPA & CPV wastage
- Implementation of Grid Value ( Blue Book ) system in Used Car Loan to cross check valuation of asset and mitigating over financing issue
- Implementation of FAT ( Financial Analysis Tool ) for comparison of financials of proposals
Asst. Manager
ICICI Bank Limited
09.2003 - 08.2004
- Responsible for managing existing agencies, capacitation of agencies, appointment, and training of new agencies & getting them to complete all risk related activities prescribed by business
- Routine Sampling of all products: Daily review & ensuring of sampling of all fresh applications, conform to intelligent sampling, triggers defined
- Monitor quality and timely MIS from the agency and communicated to Business / Credit on cases sampled/ referred
- Field investigation of doubtful cases and Fraud Investigation - Monitor / Conduct comprehensive investigation of all fraud cases to arrive at logical conclusion and to ensure appropriate action taken based on the findings of investigation
- Process review - includes - Routine process checking both internal & external process, - seeding - dummy accounts -Profile sampling - CPV Sampling - consistency - field visits etc
- Appointing and managing appropriate consultants related for quasi / government Liaison / , Law Enforcement and handling of issues / cases in relation to internal / external fraud cases issues
- Assessment of Channels which includes regular visits and reviews of all Channels like Franchisee / DMA / DSE etc
- Regular update of blacklisting/Weeding / effective de-dupe set up / creditability / reference checks on all franchisee / channels etc., and update of Negative profile based on local validated information and hind sighting of delinquent cases
- Networking with other bankers and sharing / creation of Negative database on SE / Dealers / Collection Agency / Negative list of default customers/ Industrial Defaulters etc
- Skip cases - reviewing and assisting collection through agency in cracking the cases
Assistant Manager - Credit - Retail
ING Vysya Bank Limited
03.2002 - 08.2003
- Scrutinizing & Sanctioning proposals of all retail products - viz., Personal Loan, Auto Loan & Two-Wheeler as per Credit norms of the Bank
- Managing outsourced channels - like Direct Sales Associates, Verification Agencies
- Ensuring specified Turnaround time (TAT) is maintained for all proposals
- Maintaining Negative database
- Providing MIS
- Establishing new credit norms at par with market practice without diluting risk mitigation
Executive - Personal Products Division
Ashok Leyland Finance Ltd
08.2000 - 02.2002
- Establishing location-specific credit norms based on the local scenario and ensuring that the same is complied with
- Preparing Credit Revalidation Reports and giving feedback to Product Executive on deviations and seeking justification
- Monthly Portfolio and trend analysis - with regard to undesirable trend like continuous drop in current segment of the portfolio, continuous increase in chronic / NPA (Non-Performing Assets) cases etc
- Yield Analysis and Scheme Approval and Monitoring Deposit of Post-Dated Cheques with the CMS banker and coordinating with the banker regarding the realization and return of cheques
- Providing MIS to management with regard to cheques return %ge, analyzing reason for the cheques returns and a fortnightly report with regard to the cheques return and collection efficiency the ways to curtail the same
- Reviewing chronic cases and giving feedback to the Product Executives with regard to the deviations to the credit process and avoiding recurrence
- Providing training inputs to all Channel Partners with regard to the credit validation methodology / Process
Executive - Internal Audit
Ashok Leyland Finance Ltd
11.1996 - 08.2000
- Process Compliance review of the operations at Branches, State Offices and Corporate
- Review of Credit Risk Evaluation, Asset Protection Documentation, Recoveries and Branch Administration
- Review of Collection Monitoring, Disbursement, Profile Analysis, Risk Escalation Process, Customer Service, Own Assets Maintenance and Statutory Compliance
- Review of Employee Services, Statutory Compliance, Data Integrity Controls Co-ordination with regional auditors, Data consolidation for reporting to Audit Committee and Management
Executive - Accounts
M/s.Chemcrown Exports Limited
05.1995 - 10.1996
- Review of Trial Balance, Cash Flow Statements
- Debtors / Creditors Analysis and Co-ordination of Bank Operations and Bills Discounting & Various Loan Accounts Monitoring
Accountant
Far-Sale Leathers, Chennai
10.1992 - 04.1995
- Maintenance of Books of Accounts
- Export / Import Documentation
Education
Bachelor of Commerce -
Skills
- Dedication
- Commitment
- Communication
- Perfection
- Initiative
- Comprehension
- Perseverance
- Diploma in Computer Applications
Languages
- English
- Tamil
Academic Background
Bachelor of Commerce
Personal Information
Age: 53
Timeline
National Credit Manager - Passenger Vehicles ( New Car Loans )
IndusInd Bank Limited
11.2022 - Current
Head - Credit
Orange Retail Finance India Private Limited
05.2020 - 08.2022
Regional Credit Manager - Retail Unsecured Loans
Fullerton India Credit Company Limited
05.2018 - 04.2020
State Credit Manager - ( Unsecured Loans )
Fullerton India Credit Company Limited
11.2010 - 04.2018
Manager
First India Credit Corporation Limited
03.2006 - 10.2010
Deputy Manager - Credit
HDFC Bank
09.2004 - 03.2006
Asst. Manager
ICICI Bank Limited
09.2003 - 08.2004
Assistant Manager - Credit - Retail
ING Vysya Bank Limited
03.2002 - 08.2003
Executive - Personal Products Division
Ashok Leyland Finance Ltd
08.2000 - 02.2002
Executive - Internal Audit
Ashok Leyland Finance Ltd
11.1996 - 08.2000
Executive - Accounts
M/s.Chemcrown Exports Limited
05.1995 - 10.1996
Accountant
Far-Sale Leathers, Chennai
10.1992 - 04.1995