Job Search Status
Open to workDesired start date: Immediately
Open To Work
RAMESH RAMANUJAM
QUALITY ASSURANCE
Coimbatore,TN
Work Preference
Summary
Results-driven Customer Quality Manager with expertise in quality assurance, regulatory compliance, and continuous improvement. Proven ability to enhance customer satisfaction and product reliability through effective cross-functional collaboration and data analysis.
Overview
21
21
years of professional experience
Work History
Customer Quality Manager
LMW Limited
Coimbatore
04.2017 - 01.2026
- Led quality assurance initiatives to enhance customer satisfaction and product reliability.
- Developed and implemented quality control processes to meet industry standards.
- Collaborated with cross-functional teams to resolve customer quality issues effectively.
- Trained staff on quality management systems and best practices for compliance.
- Analyzed customer feedback to pinpoint product improvement opportunities and drive innovation.
- Managed audits and inspections to ensure adherence to quality benchmarks.
- Facilitated communication between customers and production teams regarding quality concerns.
- Developed and implemented customer quality plans for new products to ensure customer satisfaction.
- Participated in meetings with senior management to discuss current status of customer relations initiatives.
- Created reports highlighting key trends related to customer satisfaction levels and product defects.
- Provided technical support to production team members regarding quality assurance processes.
- Ensured that all relevant regulatory standards were met when producing goods for customers.
- Evaluated customer feedback surveys to identify areas requiring improvement in the quality of service and product delivery.
- Maintained accurate records detailing changes made in response to customer complaints or requests for improved services and products.
- Analyzed data from field testing activities conducted at customer sites to determine effectiveness of products and services provided.
- Investigated non-conforming products through data collection and analysis of test results.
- Coordinated with other departments within the organization regarding implementation of changes required by customers.
- Conducted internal audits of product performance to ensure compliance with established standards and enhance overall quality.
- Implemented continuous improvement strategies to elevate customer satisfaction ratings and minimize rework or scrap materials.
- Monitored customer complaints and provided feedback on process improvement initiatives.
- Collaborated with cross-functional teams to develop corrective action plans to address issues identified by customers.
- Performed root cause analysis of customer complaints and identified potential solutions.
- Reviewed standard operating procedures or quality assurance manuals to refine production processes or update for conformity to new regulations or policies.
- Collaborated with customers to develop quality control criteria for products based on customer needs and intended product applications.
- Represented the company in external audits, demonstrating the effectiveness of the quality management system.
- Managed internal audit program, identifying non-conformances and leading corrective action plans.
- Managed customer complaints, ensuring timely resolution and implementing changes to prevent recurrence.
- Ensured compliance with environmental, health, and safety regulations, minimizing risks and promoting a safe workplace.
- Facilitated root cause analysis and implemented preventive measures to reduce product defects and improve quality.
- Established quality KPIs and reported on performance to senior management, highlighting achievements and areas for improvement.
- Led the development and implementation of quality management systems in accordance with ISO 9001 standards.
- Developed and maintained quality documentation, including quality manuals, procedures, and records.
- Coordinated with cross-functional teams to ensure product compliance with quality standards and customer requirements.
- Reviewed and approved product specifications, ensuring they met both external and internal quality standards.
Skills
- Quality management
- Root cause analysis
- ISO 9001 implementation
- Quality assurance auditing
- Customer feedback analysis
- Customer relationship management
Timeline
Customer Quality Manager
LMW Limited
04.2017 - 01.2026