HMS
Ramesh ram Pouri
Hotel Management
Rajkot,GJ
Summary
I have 21 years of Hospitality Experience and Personable Hospitality Specialist with years of success in guaranteeing customer satisfaction through personable reservation services and attendance to guests' needs. Adept at promptly assisting customers by uncovering preferences. Passionate about providing upbeat and friendly service, resulting in consistent return customers
Overview
14
14
years of professional experience
3
3
Languages
Work History
General Manager
Arya Club Mansingh Inn
11.2025 - Current
- Strategic Planning: Develop and implement strategic goals and objectives aligned with the company's mission to foster growth and success.
- Operations Management: Direct and optimize the day-to-day operations of a business or unit to ensure efficiency, productivity, and quality.
- Performance Evaluation: Regularly evaluate and report on the operational and financial performance of the business, using Key Performance Indicators (KPIs) to identify areas for improvement.
- Growth & Expansion: Identify and pursue opportunities for market growth and expansion, building relationships with key stakeholders, clients, and partners.
- Problem-Solving: Provide solutions to various issues, such as declining profits, employee conflicts, and challenges with competitors.
- Financial Acumen: Understanding budgets, profit margins, financial reports, and cost control is essential to maintaining a healthy bottom line.
General Manager
MANSINGH INN HOTEL & RESORTS
01.2012 - Current
- Develop and implement comprehensive marketing strategies aligned with organizational goals.
- Identify target audiences and craft compelling brand messaging to attract and retain customers.
- Analyze data, metrics, and ROI to evaluate campaign effectiveness and inform strategic decisions.
General Manager
Hotel ADB - MANSINGH INN RAJKOT
09.2023 - 10.2025
- Established positive and effective communication among unit staff and organization leadership, reducing communications and missed deadlines.
- Boosted hotel quality and service scores from by motivating and supporting guest services and housekeeping employees.
- Surveyed guests to check for areas in need of improvement. Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests. Oversaw day-to-day operations of hotel's room and staff.
General Manager
The Pramukh - MANSINGH INN Vadodara
02.2019 - 12.2023
- Assist customers, both walk-in and via phone, with the placement of classified advertisements as well as special announcements.
- Check out of departing guest in accordance with the established standards Coordinates and performs guest arrival, departure and cashiering tasks in accordance with Resort standards.
- Provides genuine hospitality and recognition in the work area; adheres to hotel credit policies and procedures assist guests regarding hotel facilities in an informative and helpful way.
General Manager
Hotel Aditya Mansingh Inn Morbi
01.2023 - 10.2023
- Assigns duties and shifts to workers and observes performances to ensure adherence to hotel policies and established operating procedures.
- Assume manager on duty shift in absence of General Manager.
- Coach, monitor, and develop team members for improved performance Resolves guest complaints to the satisfaction of the customer by being guest centric, friendly and caring. Communicates to Management any problems, complaints or unhappy guests.
- Responds quickly to all guest requests in a caring friendly and professional manner, consistently follow up to ensure guest satisfaction that meets and exceed our services standards.
General Manager
Hotel ADB Mansingh Inn
02.2017 - 02.2019
- Guest Check-in Check out of departing accordance with the established standards.
- Opening, sorts, prioritizes and distributes incoming mail and providing progress reports
Education
12th Passes -
GIC Sukhidhang Champawat Board
ChampawatSkills
Excellent manager who leads by example and through instilling confidence in staff, leading to higher productivity and better client satisfaction
Skilled in the principles of administration and management in the service industry, including strategic, resources, food service background, Passion for customer satisfaction, Staff Management planning, production methods, human resources, and the coordination of people and resources
Good Command over the Photoshop, PageMaker, Media Related Software
Software
Interests
Watch Movie, Listen Music
Timeline
General Manager
Arya Club Mansingh Inn
11.2025 - Current
General Manager
Hotel ADB - MANSINGH INN RAJKOT
09.2023 - 10.2025
General Manager
Hotel Aditya Mansingh Inn Morbi
01.2023 - 10.2023
General Manager
The Pramukh - MANSINGH INN Vadodara
02.2019 - 12.2023
General Manager
Hotel ADB Mansingh Inn
02.2017 - 02.2019
General Manager
MANSINGH INN HOTEL & RESORTS
01.2012 - Current
12th Passes -
GIC Sukhidhang Champawat Board
Personal Profile
- Date of Birth: 10-05-1987
- Marital Status: Married
- Sex: Male
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsLanguages
English
Hindi
Gujarati