Results-driven Branch Manager experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.
Hi, I’m
RAMESH S
Madurai
Summary
Overview
20
years of professional experience
Work History
IndusInd Bank
Branch Manager
03.2023 - Current
Job overview
- Launched new training program to boost employee skills and staff retention rate.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Supported financial director with special projects and additional job duties.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Complied with regulatory guidelines and requirements.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Generated financial and operational reports to assist management with business strategy.
Equitas Small Finance Bank
Relationship Manager - SME
07.2022 - 03.2023
Job overview
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Delivered comprehensive reports detailing account activity and progress towards established financial goals, increasing transparency and trust with clients.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Participated in industry events and trade shows to promote products and services.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Aleela Pvt Ltd
Director, General Manager
10.2020 - 07.2022
Job overview
- Enhanced operational efficiency by streamlining processes and optimizing workflow methods.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Axis Bank Ltd.
Branch Manager
05.2019 - 10.2020
Job overview
- Launched new training program to boost employee skills and staff retention rate.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Axis Bank Ltd.
Branch Operations Manager - Branch Banking
06.2012 - 05.2019
Job overview
- During this tenure I worked in three branches and the following factors were supported me to awarded the title of Best Operations Manager.
- Resolved various issues impacting sales management and business operations.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Assisted in the recruitment process, selecting top talent to join the team and contribute to the success of the organization.
- Launched new training program to boost employee skills and staff retention rate.
- Maintained branch files for major accounts, investments and employees.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
- Coordinated special events at the branch location which resulted in increased foot traffic.
- Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
- Implemented cost-saving measures to reduce overhead expenses without sacrificing quality or service levels.
- Complied with established internal controls and policies.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
Axis Bank Ltd.
Customer Service Officer, Relationship Manager
06.2007 - 05.2012
Job overview
- During this period the following activities were helped me to elevated designation from Assistant Manager to Deputy Manager and then Manager.
- Provided excellent customer service by responding to requests, assisting with product selections.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
- Spearheaded cross-functional initiatives to improve overall customer experience across multiple touchpoints within the organization.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
- Trained new personnel regarding company operations, policies and services.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered prompt service to prioritize customer needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Communicated with clients regarding account services, statements, and balances.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
- Learned and adapted quickly to new technology and software applications.
HDFC Bank
Senior Sales Officer - Liabilities
06.2006 - 05.2007
Job overview
- Optimized territory management practices to maximize efficiency in reaching potential clients within designated areas.
- Identified new business opportunities through careful analysis of market trends and competitor activity.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Provided insightful product demonstrations, showcasing unique features tailored to clients'' specific needs.
- Achieved consistently high annual sales targets by diligently monitoring progress and adjusting strategies as needed.
- Streamlined the sales process, implementing CRM systems to effectively track leads, opportunities, and client interactions.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Monitored key business risks and established risk management procedures.
- Regularly attended training sessions and professional development workshops to refine skills and stay current with best practices in the field.
- Mentored junior sales team members, sharing best practices for prospecting, negotiation, and closing techniques.
- Applied effective time management techniques to meet tight deadlines.
- Acted as a team leader in various contests and received YTD all rounder performance award.
ICICI Bank
Sales Executive - Personal Loans
06.2004 - 05.2006
Job overview
- Maintained up-to-date knowledge of asset products, repayment payment policies and risk standards.
- Skilled at working independently and collaboratively in a team environment.
- Participated in associations meetings, representing the company professionally and generating valuable leads for future business growth.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Retained Best Performer Award every year in Pre-approved Personal Loans.
Education
Saraswathi Narayanan CollegeMadurai, India
Master of Arts from Accounting And Finance
05.2004
University Overview
- Graduation with Distinction, [Final, 2004]
- Professional Development Studies: [Financial Markets], [2003]
- Completed Coursework: [PGDCA], [2002]
Skills
- Financial Risk Manager (FRM)
- Business Relationship Management
- Quality Assurance
- HRIS and HRMS
- Fundamental Payroll Certification
- Certified Anti-Money Laundering Specialist (CAMS)
- Internal Controls and Reporting Systems
- Loan Processing
- Fraud prevention
- Excellent time management skills
- Know Your Customer
Timeline
Branch Manager
IndusInd Bank
03.2023 - Current
Relationship Manager - SME
Equitas Small Finance Bank
07.2022 - 03.2023
Director, General Manager
Aleela Pvt Ltd
10.2020 - 07.2022
Branch Manager
Axis Bank Ltd.
05.2019 - 10.2020
Branch Operations Manager - Branch Banking
Axis Bank Ltd.
06.2012 - 05.2019
Customer Service Officer, Relationship Manager
Axis Bank Ltd.
06.2007 - 05.2012
Senior Sales Officer - Liabilities
HDFC Bank
06.2006 - 05.2007
Sales Executive - Personal Loans
ICICI Bank
06.2004 - 05.2006
Saraswathi Narayanan College
Master of Arts from Accounting And Finance
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