Ramesh Thulasiraman
Senior Process Executive-Data
Kumbakonam
Summary
Dynamic Property and Casualty Insurance Underwriting Specialist with over 7 years of extensive experience, recognized for resourcefulness and strong organizational skills. Proven track record in process optimization, quality control, and workflow management, driving efficiency and delivering impactful results through effective team collaboration. Committed to continuous skill enhancement and tackling challenging assignments while upholding high integrity and strong work ethics. Known for a results-driven approach that fosters a cohesive team environment and ensures adaptability to meet evolving industry demands.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Senior Process Associate
Cognizant Technology Solutions, CTS
05.2023 - Current
- Process: Endorsements and Renewal Referral.
- Endorsements: Making or modifying changes in between the policy period.
- Processing requests that are received from the respective policyholder, or authorized agent.
- Ensuring the premium impact before completing the transaction.
- Ensuring the accuracy and processing as per specific state guidelines.
- Analyzed complex workflows, implementing data-driven solutions that streamlined processes and reduced turnaround times.
- Assessed risk factors in business processes, proposing mitigation strategies to minimize potential issues.
- Renewal Referral: Reviewing and analyzing the policies that trigger referral reasons while renewing.
- Make sure the policy is renewed within the guidelines. If any discoveries are found, issue a notice of non-renewal using the specific verbiage to the insured, and lienholders.
- Creating renewal and follow-up to make sure the policy is renewed for the next term.
- Make sure to review the policy without missing any steps.
- Enhanced overall organizational agility by embracing change management principles and leading by example in process transformation efforts.
- Reduced production downtime with regular equipment maintenance and timely issue resolution.
- Trainings: I am a certified trainer by the client, and I trained a few associates who recently joined both processes.
- Ensure that they learn the process within the timeline, while also auditing their policies and providing feedback to improve their knowledge about the process.
- If any associates are making repetitive errors in a particular scenario. Giving individual training sessions to clear the doubts and make sure not to repeat the same errors.
- Developed comprehensive training materials, facilitating knowledge transfer and improving team performance through structured onboarding.
Process Associate
Tata Consultancy Services
08.2018 - 03.2023
- Role: Information process enabler.
- LOB: Umbrella, Property, Watercraft, and Auto.
- Process: Renewals, Cancellations, Endorsements.
- Handling Umbrella Risk Review (Renewals), Valuable Personal Property, and Boat (NAR) - Non-automatic Renewal Worksheet Underwriting. Working in client applications like Claims Launcher, Doc List, Salesforce, Auto & Umbrella PAS, and the Customer Portal of USAA.
- In renewals, gather the policyholder and their household information for decision-making and evaluating the auto and umbrella policies through the policyholder's driving records.
- In cancellations, verify the accidents and convictions for claiming purposes, send a legal notice to the customer to renew the policy, and pay the premium for next year. Making all the decisions under standard operating procedures (SOP).
- In endorsements, I reviewed insurance policies and endorsements to ensure that the terms were consistent with the insured's needs. I validated Motor Vehicle Reports (MVR) to identify the operator's license status. Making transactions in auto pass to make policy premium changes and maintain accurate policy records.
- I have trained three new associates in my processes.
- Supported as a backup SME for three processes. Maintaining production reports and queue handling.
- Tracking the efforts and evaluating the performance of the associates. Quality check and provide applicable feedback to associates when necessary, and maintain a record of the error reports.
- Maintaining the accuracy according to the client requirements.
- Analyzed operational processes to identify inefficiencies, implementing solutions that enhanced workflow and reduced turnaround times.
- Developed and maintained comprehensive documentation of processes, facilitating knowledge transfer and training for new associates.
- Facilitated regular training sessions for team members, enhancing skill sets and fostering a collaborative work environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
B. Com -
Swami Dayanandha College of Arts And Science
Tamilnadu, India01.2018
Skills
- Effective communication
- Team work
- Internal Audits
- Attention to details
- Time Management
- Risk assessment
- Renewal analysis
- Endorsement processing
- Premium impact analysis
- Compliance adherence
- Policy review
- Quality assurance
- Underwriting principles
- Policyholder assessment
- Standard operating procedures
- Verbal and written communication
Interests
Music, Singing, Travel
Accomplishments
- Awards
- Star Performer Awards (2018,2020,2021,2022, 2023, 2024, & 2025)
- Special Initiative Awards (2020)
COURSES
Computer Hardware and Network Engineering
Timeline
Senior Process Associate
Cognizant Technology Solutions, CTS
05.2023 - Current
Process Associate
Tata Consultancy Services
08.2018 - 03.2023
B. Com -
Swami Dayanandha College of Arts And Science