RAMESH TU
Chennai
Summary
Structured Senior Systems Engineer offering effective team leadership and skillful completion of large-scale electrical projects. Motivated and hardworking with an aptitude for building and mentoring excellent electrical teams. Strong knowledge of industry best practices illustrated through roles.
Overview
6
6
years of professional experience
Work History
Senior Systems Engineer
Cognizant Technology Solutions
04.2023 - Current
- Resolved service requests while ensuring adherence to quality parameters.
- Acted as a custodian of client's infrastructure, ensuring proper functioning and upkeep.
- Performed root cause analysis on tickets and developed action plans for issue resolution.
- Ensured timely resolution of high-priority tickets and service requests.
- Gathering requirements, responding to RFIs, and following up with prospects
- Delivering accurate, timely solutions to customers
- Being proficient in offering phone-based support to international customers
- Installed and configured software/hardware as per service requests.
- Monitored ChatBOT logs and ensured service requests were handled promptly.
Senior Help Desk Engineer
DXC Technology
01.2022 - 04.2023
- Managed ticket lifecycle from acceptance to resolution, ensuring SLA compliance.
- Provided user access and application support as per client requests.
- Maintained timely backups of critical data and management resources.
- Coordinated with on-site teams for complex problem resolution and ensured timely client servicing.
Technical Support Engineer
CSS Corp Pvt Ltd
04.2020 - 01.2022
- Handled incident resolution via calls, emails, and chat support.
- Troubleshot Windows, VPN, and network-related issues remotely.
- Ensured timely response to tickets and zero escalations from clients.
Education
BSc -
Saveetha University
Skills
- Windows
- Mac OS
- Office 365
- Azure Active Directory
- VPN
- Microsoft InTune
- Citrix , VDI
- Incident Management
- Change Management
- Service Request Solutioning
- Root Cause Analysis
- Ticket Management
- Application/User Access Control
- Remote Support
- Active Directory
- Infrastructure Monitoring
- ServiceNow
- SCCM
- SailPoint
- Microsoft Authenticator
- Hardware & software troubleshooting
- License management
- Vendor management
- Network troubleshooting
- User access management
- SLA compliance
- Customer service
- Software configuration
- IT service management
Timeline
Senior Systems Engineer
Cognizant Technology Solutions
04.2023 - Current
Senior Help Desk Engineer
DXC Technology
01.2022 - 04.2023
Technical Support Engineer
CSS Corp Pvt Ltd
04.2020 - 01.2022
BSc -
Saveetha University