RAMESH TULSHIRAM TURDE
Thane East,MH
Overview
10
10
years of professional experience
2015
2015
years of post-secondary education
Work History
Assistant Manager - Relationship Manager
HDFC BANK LTD
Mumbai, Maharashtra
04.2023 - Current
- Common cross-selling examples in banking
- For a general customer: The bank can promote investment and insurance products, such as mutual funds, bonds, or life insurance.
- For a customer with a basic account: The bank may suggest mobile banking apps, online banking platforms, and other digital services for convenience and better engagement.
- Cross-selling life insurance and investments is a strategy where a financial professional offers life insurance to clients who have investments, or vice versa.
- To create a more comprehensive financial plan. This approach involves selling an additional, complementary product to an existing customer to meet their evolving financial needs
- Offering life insurance to an investment client or investment products to a life insurance client.
- Using a combination of products to cover a wider range of needs, such as life insurance for income protection or mortgage coverage, and investments for wealth growth.
- Strengthened client relationships by providing consistent support and addressing their financial needs.
- Maintained a high level of knowledge surrounding industry trends, competitor products, and regulatory changes to provide well-informed advice and support clients effectively.
- Provided timely solutions to client inquiries, effectively resolving concerns and promoting long-term loyalty.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
DEPUTY MANAGER (DM2) IN VRM PROCESS
KOTAK MAHINDRA BANK LTD
Thane, Maharashtra
10.2022 - 03.2023
- Generated repeat business through exceptional customer service.
- Maintained positive customer relations by addressing problems time to time and implementing successful resolution .
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Offered Loans assistance to customers, assessing needs, and maintaining current knowledge of rate of interest.
- The bank may suggest mobile banking apps, online banking platforms, and other digital services for convenience and better engagement.
Hide Description. - The bank can promote investment and insurance products, such as mutual funds, bonds, or life insurance
ASSISTANT MANAGER - TELESALES
HDB FINANCIAL SERVICES LTD
Mumbai, Maharashtra
05.2016 - 02.2022
- Calling customer to Maintain good relationships with customer services
- Explain to the customer Loan sanction amount, Rate of interest, Loan & Terms Products
- Maintain the Green Percentage
- Processing Leads From login to Disbursement Personal loan & Terms products
- Generation leads of cores & Cross products
- Personal Loan Login to Disbursement process
- Maintain And Develop Good Relation Ship with Customer
- Explain to customer the different types of loan and credit option that are available, as well as the terms
- Collecting document accordingly to the checklist from the customer
- Monitoring & verification of customer profiles
- Coordination with credit team for sanction of the file
- Coordination with operations team for disbursement process
Education
T.Y.B. Com -
Mumbai University
H.S.C -
D.A.V College Bhandup
S.S.C -
Rajiv Gandhi Vidyalaya
Skills
Teamwork
Timeline
Assistant Manager - Relationship Manager
HDFC BANK LTD
04.2023 - Current
DEPUTY MANAGER (DM2) IN VRM PROCESS
KOTAK MAHINDRA BANK LTD
10.2022 - 03.2023
ASSISTANT MANAGER - TELESALES
HDB FINANCIAL SERVICES LTD
05.2016 - 02.2022
H.S.C -
D.A.V College Bhandup
S.S.C -
Rajiv Gandhi Vidyalaya
T.Y.B. Com -
Mumbai University