RAMESH VASANTHAKUMAR
Hamdan Street, Abu Dhabi
Summary
With a proven track record at First Abu Dhabi Bank, I excel in remittances operations and delivering exceptional client service. My expertise spans process enhancement, system migrations, and Nostro/account reconciliation, significantly improving operational efficiency. Skilled in UAT/testing and reporting, my strategic approach and leadership have driven successful project completions and enhanced customer satisfaction.
Overview
16
16
years of professional experience
Work History
Senior Officer
First Abu Dhabi bank
12.2019 - Current
- Company Overview: Private Banking Operations
- Manual payment request screening: perform pre-checks before the payment is initiated in the source system.
- End-to-end remittance tracking in SWIFT GPI.
- Payment investigation – coordinating with the clients on the requirements from the correspondent bank, supervising all the payments, and resolving all the queries through SWIFT messages such as MT299, MT199, MT999, MT192, MT195, MT196, etc.
- Nostro/account reconciliation – Monitor internal accounts, Nostro account accruals, proofing, and ensure no lapses in controls, and achieve a satisfactory or above rating in the internal audit.
- Booking blotters and negotiating better rates with the treasury for leading customers for deposits and remittances.
- Placing a fixed deposit for privileged banking group customers.
- Uploading and processing the salary/wages payments through WPS.
- Client Service – Provide excellent customer service by attending to incoming calls within the quality guidelines, handling and resolving customer complaints to customer satisfaction within the defined authority limits, and escalating as per process.
- Strong grip on MS Office and MS Excel.
- MIS and Reports – Daily, Weekly, Monthly (Example: Channel type - Manual/STP, Manual, Defects transaction) & preparing internal account proofs and MIS reports.
- Compliance and Audit – RCSA.
- Performing the role of SME for process migrations and system enhancements.
- Developed and implemented strategic business plans to drive growth and profitability.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Performed user acceptance testing for automation on the return of funds to customers in CB UAEFTS systems.
- Performed user acceptance testing to support the Channel team for automation on the Nafura channel in UAEFTS, T24, and Swift.
- Developed the test scripts and cases, performed user acceptance testing, and liaised with the IT team to resolve the bugs on FAB properties' bulk transaction uploads.
Assistant Manager
Computer age management services
02.2018 - 03.2019
- Company Overview: Mutual Funds Operations.
- Allocating daily jobs and workloads.
- Training new team members.
- Monitoring the performance of junior staff.
- Managing and monitoring staff attendance.
- Attending and participating in team meetings.
- Ensuring a clean, safe, and friendly working environment.
Band 8A
Standard chartered bank
09.2016 - 06.2017
- Company Overview: EELC – limits and codes
- Giving access and limits to the new and existing users
- Handling Security matrix
- ARM description changes, Segment and GL dept id tagging
- Interacting with both operations and technology for all system enhancements, migration and up gradation
- Extracting multiple reports to operations and RBI in a regular basis
- EELC – limits and codes
Team Leader
Scope International Pvt Ltd
12.2008 - 09.2016
- Company Overview: Cash Management Services - Payments
- Executing the various payment Message types of OTT (Outward Telegraphic Transfer), MT – 202, MT-103, MT-202COV, MT-199 and other applications used in payment processing
- Well versed in SWIFT
- Checking Signature of the Customers (SV)
- Query handling and monitoring e-mails from the CSG
- Reporting ALM to SCB Singapore treasury team to cover all currencies
- Booking contracts to process FX related payments for WB, CB, and Priority customers
- Reviewing broadcast messages receiving for other banks and updating correspondent bank and RMA.
- Key member in the migration of OPAL core banking software.
- Worked on production level user acceptance testing for EBBS, SRVII for SC-STAR system.
- Participated in production level user acceptance testing for Hogan to Dot opal migration.
- Participated in the system migration of MISYS OPICS to SHAPE.
- Participated in the system migration of swift alliance to SC-STAR.
- Continuously involving in the regular up gradation of RAPID CASH (front end payment processing
Education
B.Com. -
Madras University
Chennai04-2005
Skills
- Remittances Operations
- Client Service
- Payment Investigation
- Nostro /Account Reconciliation
- Private banking
- Process Enhancement
- Reporting & Analysis
- UAT/Testing
- Deposits/Salary
- System migration
- Broadcast management
Accomplishments
- Received a prestigious Rising Star Award in AUG 2022 and Performance Excellence Award AUG 2023.
- Proposed several automations to the clients ending up in cost-saving, reduction of manual work, increase in quality level and TAT.
- Several queries have been raised to technology team about system bugs.
- Traveled to Singapore and given training to Country processing team about the system migration.
- Given Training to Malaysia team about the process and system migration.
Phone
+971-507414483, +919884322675
Personal Information
Date of Birth: 20/06/1985
Languages
- Tamil
- English
Timeline
Senior Officer
First Abu Dhabi bank
12.2019 - Current
Assistant Manager
Computer age management services
02.2018 - 03.2019
Band 8A
Standard chartered bank
09.2016 - 06.2017
Team Leader
Scope International Pvt Ltd
12.2008 - 09.2016
B.Com. -
Madras University
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