Summary
Overview
Work History
Education
Skills
Disclaimer
Languages
Personal Information
Hobbies and Interests
Timeline
Generic

RAMESHA S M

Chitradurga

Summary

Customer Experience and Business Development professional with over 3 years of experience in customer support, sales, and revenue collection across industries such as EdTech, finance, and e-commerce. Skilled in building client relationships, driving customer satisfaction, and achieving sales targets.

Overview

6
6
years of professional experience

Work History

Customer Experience Executive at RentoMojo

EDUNETWORK PVT LTD
Bangalore
06.2023 - Current
  • Managed customer inquiries and provided timely resolutions to enhance satisfaction.
  • Analyzed customer data to identify trends and improve service processes.
  • Managing customer interactions and ensuring smooth rental processes.
  • Driving revenue collection and maintaining payment follow-ups.
  • Business Partners and Vendors' Support

Business Development Associate

BYJU'S
Bengalore
07.2022 - 12.2022
  • Business Development (Retention Sales)
  • Handled retention sales and upselling to existing customers.
  • Met and exceeded monthly revenue targets through effective negotiation.
  • Build rapport with students to create a positive learning experience.
  • Explain the course structure, schedules, and learning platform features.

Junior Relationship Executive

The Muthoot Group
Bangalore
11.2021 - 02.2022
  • Supported marketing initiatives by promoting new products to customers.
  • Maintained records of customer interactions and transactions.
  • Assisted customers with gold loan processes and relationship management.

Customer Support Executive

Cogent E Services
Bangalore
12.2019 - 09.2020
  • Handled inbound calls to assist customers with telecom services, billing, and plan inquiries.
  • Resolved network issues, SIM activation/deactivation requests, and data usage concerns.
  • Guided customers on plan upgrades, recharge offers, and value-added services.
  • Processed service requests, complaints, and escalations within defined SLAs.
  • Maintained accurate customer records in CRM systems, and ensured timely follow-ups.

Education

Bachelor of Business Management

Government Arts College
Chitradurga
06-2018

PUC - Arts

Government Junior College For Boys
Chitradurga
03-2015

SSLC -

SSRCHS
Vijapura
04-2013

Skills

  • MS Office Suite (Word, Excel, PowerPoint)
  • Data analysis
  • CRM tools: Salesforce, Freshdesk
  • Customer support platforms: Zendesk, LiveChat
  • Communication tools: MS Outlook, Google Workspace (Gmail, Meet, Drive)
  • Data handling: report preparation, customer data management, Excel functions

Disclaimer

I hereby declare that the information given here with is correct to my knowledge and I will responsible for any discrepancy.

Languages

  • Kannada
  • English
  • Hindi

Personal Information

  • Father's Name: SHEKHARAPPA G
  • Date of Birth: 01/06/96
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Unmarried
  • Religion: Hindu

Hobbies and Interests

  • Exploring new technology tools and online learning platforms
  • Reading books, newspapers, and magazines to stay informed on current affairs

Timeline

Customer Experience Executive at RentoMojo

EDUNETWORK PVT LTD
06.2023 - Current

Business Development Associate

BYJU'S
07.2022 - 12.2022

Junior Relationship Executive

The Muthoot Group
11.2021 - 02.2022

Customer Support Executive

Cogent E Services
12.2019 - 09.2020

Bachelor of Business Management

Government Arts College

PUC - Arts

Government Junior College For Boys

SSLC -

SSRCHS

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RAMESHA S M