RAMESH BABU RAJAMANYA

• Act as First line defense, monitoring Gift and entertainment entries to ensure that unusual activity is identified in timely manner and escalate appropriately to manage employee risk.
• Managing comprehensive third-party risk, encompassing rigorous due diligence for onboarding and meticulous contract review to ensure adherence to established standards, escalating non-compliance to the legal team as needed.
• Generated monthly reports for global stakeholders, presenting findings from data sampling and investigations to provide key insights.
• Educating group staff on Financial Crime Risk policies through queries and issuing policy reminders.
• Trade Audit & Reconciliation of HSBC Covered worker's trades and reviewing their Contract Notes.
• Managing a team of eight people and monitor their performance on daily basis which support AB&C and PAD operations teams.
• Providing monthly feedback to staff and guiding them towards achieving their targets.
• Directing team efforts to achieve and maintain high performance across key process metrics, such as SLAs and quality standards.
• Breach Alert Management- Critical analysis of intend, nature & seriousness of breaches on Staff trades.
• Risk Management- Proactive lookout for any instances of Staff breaches on PAD policies.
• Stakeholder Management- Preparation of deck for Relationship Management Calls & act as SPOC for representation.
• Leading organization-driven projects that integrate new technologies to optimize and transform business processes.
• Leading end-to-end migrations, encompassing the seamless onboarding of processes and securing all necessary approvals in alignment with migration policies.

• Working on drawdown activities which include processing principal advances, Interest and principal payments, Performing settlements in syndication deals with agent banks. Calculating Interest and Fees manually.
• Analysis of accounts receivables received from customers and report accurate value that can be pledged as collateral at bank.
• Working on reconciliations for bank's suspense accounts and identifying breaks and clearing on a daily basis.
• Reconciling general ledgers related to process on monthly basis, need to make sure that all GL balances are per guidelines.
• Making sure all services level agreements are met and maintain quality
• Preparing various Management information (MI) to support operations
• Handling escalations and first point of contact for stake holders for Limit loading and reconciliations process and also attending weekly and monthly calls various business
• Training new colleagues and sharing process knowledge and provided them support till become Business as usual (BAU).
• Managing operations risk by supporting internal and external audits and providing evidences.
• Support queries from auditors and making sure there are no findings from audits

Key Accountabilities:

• Responsible to manage & improve performance of team
• Ability to lead, motivate & influence team to achieve objective of organization
• Decision making based on experience, judgment and process knowledge
• Communicating with business partner's and report business performance on weekly basis.

• Worked in Bank of America from March 2012 to October 2014 (2 years 6 months) as personal checking and savings account specialist for text chat process
• Role and Responsibilities: Supporting Bank of America retail customers domiciled in US.
• Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
• Responding to quires related to their Online Banking.
• Adjudicating customers credibility and take decisions in waving bank charges.
• Closing accounts based on customer's request.
• Holding, tracking and responding to multiple customers through online chat.
• Assisting in resolving various banking needs to customers.