RAMESH CHAND PARDHAN
Travel Specialist Operations & Customer Service
11/352 DDA Flats Kalkaji, New Delhi
Summary
Achievement-driven and enthusiastic professional corporate travel support experience. Admirable reputation of working competently in total work experience. Keen problem resolution and analytic skills targeted at providing value to clients in order to engender recurring business opportunities. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Corp. Travel Spec. Operations & Customer Service
eTravelvalue India Pvt. Ltd
3rd Floor, Platina Building, Altrade Business Centre,M.G Road, Sector 28,Gurugram , Haryana , India
01.2022 - Current
- Strongly focus to fulfill client’s requirements. Ability to assist and teach customers about online booking tool and create traveler and company profile to keep data as to avoid mistake in data pull.
- Provides information about frequency of air services and consultants on most direct and economical with best logical airfare by the rules, baggage, ticket validity and regulations.
- Calculates the fare to cancel ticket or date change. Advise to client along with all penalty and fare difference if applicable.
- Process tickets for refund and ensures to close monitoring of refund status.
- Keep update to traveler about Covid-19 guidelines for each and every traveling destination.
- Reviews and processes as per visa check list of concern visa applying country and keep track until received passport to the client/ traveler. To take visa appointment to process visa.
- Coordinate for hotel booking domestic and international trips. Its s based on client’s needs as approved budgets, and expectations.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions
Team Leader
BCD Travel Solutions Pvt. Ltd
Jasola , New Delhi
07.2018 - 05.2020
- Manage and supervise all travel arrangements, Maintain trustworthy relationships with travelers and vendors. Book tickets and reconcile expenses with all analysis. This means researching destinations and available booking hotels, flights, visa applying , to issue Forex letter and coordinate with car rentals, coordinating activities, follow up and managing documentation.
- Evaluate Travel Services -Do a lot of research to find travel deals and evaluate services to find the best quality for the price. We use this knowledge to enhance future travel experiences for employees or clients.
- Process Travel Documents -Spend time processes travel documents according to travel needs and company procedures. We verify itineraries, coordinate payments, document issues, and complete any legal forms. Manage and track used credit cards those refund and late payment charges.
- Administer Travel Policies and Budget -As often responsible for planning, developing and implementing a corporate travel policy. They also prepare periodic travel budget reports and work to stay within budget. Track and manage the overall travel policy. Suggest improvement and innovation in travel programs and ability to multi-task.
- Assist with Travel Issues- Issues sometimes arise when traveling as help resolve any problems with travel or accommodations by using company resolution protocol and communicating with all relevant parties. Ensure compliance with different relevant travel policies and procedures.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Confirmed confidential budget reports remained up-to-date for manager.
- Implemented new working processes to deliver multiple improvements.
Assistance Manager
PL WORLDWAYS LIMITED
PVS Building, SCO-56, I Floor, Sector-29 Gurugram
11.2014 - 06.2018
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Apply thoroughly travel process of the corporate from the initial phases to the till passenger come back to traveler Origin city. Discuss travel budgets and provide best travel solutions accordingly provide best logical options with offering prompt, accurate and courteous service to clients.
- Advice compared hotel rates which ever cheaper in other alternate options for save money. Issue the travel insurance for international travelers.
- Making on-time entries and Keep the clients updated as regards processing of visa file. Regular follow-ups with the clients through calls and email. Handling queries of Clients over the phone as regards forms and their documents.
- Corresponding with clients for resolve their query regarding domestic travel, international travel, visa, Hotel Booking, Forex and Airline associates Negotiates with hotel and guest house for good rate and better deal.
- Create & maintain data base in the locations contact details and deal sheet
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Compiled financial data to comply with budget.
Corporate Travel Counselor
CARLSON WAGONLIT PVT. LTD, GURGAON
1st Floor, Centrum Plaza, Tower C, Golf Course Road, Sector 53, IILM Institute
07.2007 - 11.2014
- Provided customers with best fare and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Thoroughly knowledge of Reservation on CRS System -Amadeus & Galileo (International Ticketing)
- Best Logical costing of itinerary for all International and Domestic traveler's queries.
- Book hotel as per customer requirement domestic and international booking.
- Advise compared hotel rates which ever cheaper in other alternate options for save money
- Issue the travel insurance for international travelers.
- Constantly touch with airlines and hotels people for confirmations of waitlisted booking and maintain
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Sales Exe. Cum Airline Counter (Finair&Korean Air)
Global Aviation Services Pvt. Ltd.
303-304, Prakash Deep Building, 7 Tolstoy Marg Delhi 110001
11.2005 - 06.2007
- Received and processed stock into inventory management system.
- Updated all the corporate with new business product and package promotion through email and calls
- Involved in making cold calls to various clients and corporate to have joint venture with them
- To give weekly calls to the low-income generator agents and try to motivate them.
- Collected and analyzed the work of sales figure in the market
- Responsible for collecting the database and reporting it to the management
- Responsible for tracking of the consolidators and latest news updates in the market
- Maintained and updated the complete track records of outstation agents
- Motivated and generated the sales promotion to the low income agencies
- Demonstrated the products to the new IATA agents
- Maintained the complete track of ticket requirements, outstation agents and advance formalities
- Voluntarily called the corporate and clients regarding their feedback about the company product and fulfilling their requirements
- Collaborated with team members to achieve target results.
- Carried out day-to-day duties accurately and efficiently.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Improved operations through consistent hard work and dedication.
Int'l Ticketing Counter Executive
New Airways Pvt. Ltd
Connaught Place, Delhi-110001
11.2004 - 10.2005
- Worked as a Ticketing Executive on International Counter.
- To handle the fare desk of International Counter to attend the calls of sub-agencies.
- Thoroughly knowledge of Galileo & Amadeus CRS
- Promoted to the agency sales to visit & call to sub - agencies.
- Handled back office Sales & Marketing. Maintain sales performance chart of sub-agencies
- Send sales report to the General Manager every fortnightly.
- Maintained energy and enthusiasm in fast-paced environment.
- Increased customer satisfaction by resolving issues.
- Created plans and communicated deadlines to complete projects on time.
Trainee on Int'l Ticketing Counter
Blamer Lawrie Co. & Ltd
Connaught Place, Delhi-110001
11.2003 - 10.2004
- Developed and maintained courteous and effective working relationships.
- Drove operational improvements which resulted in savings and improved profit margins.
- Maintained energy and enthusiasm in fast-paced environment.
- Handled International Counter Ticketing
- Handle all sports team ticketing
- Coordinate with airline people to confirm group of passengers.
Education
Bachelor of Arts -
Graduation
University Of Delhi 06.1999 - 06.2002
Skills
Operations monitoring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Corp. Travel Spec. Operations & Customer Service
eTravelvalue India Pvt. Ltd
01.2022 - Current
Team Leader
BCD Travel Solutions Pvt. Ltd
07.2018 - 05.2020
Assistance Manager
PL WORLDWAYS LIMITED
11.2014 - 06.2018
Corporate Travel Counselor
CARLSON WAGONLIT PVT. LTD, GURGAON
07.2007 - 11.2014
Sales Exe. Cum Airline Counter (Finair&Korean Air)
Global Aviation Services Pvt. Ltd.
11.2005 - 06.2007
Int'l Ticketing Counter Executive
New Airways Pvt. Ltd
11.2004 - 10.2005
Trainee on Int'l Ticketing Counter
Blamer Lawrie Co. & Ltd
11.2003 - 10.2004
Bachelor of Arts -
Graduation
06.1999 - 06.2002
Yoga
I have completed MA in Yoga in 2022 from Jain Vishva Bharati Institute is a deemed university in Rajasthan.
Yoga
I have completed MA in Yoga in 2022 from Jain Vishva Bharati Institute is a deemed university in Rajasthan.
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