RAMESH K
Chennai
Summary
Operations and Support Specialist professional with 3+ years of experience supporting U.S.-based teams through case management, data accuracy, and process-driven operations. Experienced in managing high-volume tickets, maintaining sensitive records, and collaborating with cross-functional teams. Strong attention to detail, a customer-first mindset, and eagerness to grow in People Operations / HR Shared Services within a global environment.
Overview
5
5
years of professional experience
Work History
Customer Experience Executive - Operation
Equiniti
Chennai
10.2024 - 09.2025
- Delivered, U.S. Stakeholder support via live chat and email, managing high-volume cases, while ensuring data accuracy and confidentiality.
- Resolved account access and profile-related issues using structured processes and documentation standards.
- Maintained audit-ready documentation, and consistently met CSAT and SLA targets.
Senior Operations Associate
Opendoor
Chennai
05.2023 - 08.2023
- Managed 40–60 daily tickets in a case management system, prioritizing time-sensitive and high-impact cases.
- Supported U.S. Property operations through accurate data updates, validation checks, and inter-team coordination.
- Improved ticket workflows through documentation and process fixes, reducing onboarding turnaround time by approximately 15% to 20%.
Operations Associate
Amazon
Chennai
11.2021 - 01.2023
- Conducted audits on performance metrics across 14 global marketplaces to support customer experience insights.
- Automated reporting via Excel macros reduces manual review time by 50%.
- Partnered with UX teams to apply feedback, and increase process effectiveness.
Internet Associate - Chat & Voice Support
Sutherland Global Services
Chennai
09.2020 - 09.2021
- Handled real-time support for the U.S. Clients via chat and calls resolved 50+ tickets daily, with a 95%+ CSAT.
- Maintained CRM records, tracked escalations, and ensured first-contact resolutions.
- Earned multiple RnR awards for professionalism and communication.
Education
MBA - Business Analytics
SRM University
Chennai12.2023
B.Tech - Biotechnology
Dr. MGR Educational & Research Institute
Chennai05.2020
Skills
- In-app chat and voice support
- Ticketing systems and case management
- Data accuracy and privacy compliance
- Process adherence and documentation management
- CRM tools and case handling
- Microsoft Office Suite
- JIRA project management
- SaaS product support
- Client onboarding and offboarding
- Analytical thinking
- Record management
Timeline
Customer Experience Executive - Operation
Equiniti
10.2024 - 09.2025
Senior Operations Associate
Opendoor
05.2023 - 08.2023
Operations Associate
Amazon
11.2021 - 01.2023
Internet Associate - Chat & Voice Support
Sutherland Global Services
09.2020 - 09.2021
MBA - Business Analytics
SRM University
B.Tech - Biotechnology
Dr. MGR Educational & Research Institute