RameshKumar Nadimuthu

• Ensured SLA compliance and maintained service delivery quality standards.
• Resolved escalated customer issues promptly according to established procedures.
• Developed and implemented strategies to improve customer satisfaction levels.
• Participated in strategic planning initiatives related to improving overall service quality levels.
• Conducted regular meetings with customers to discuss their requirements and expectations.
• Monitored team performance, identified areas for improvement, and provided feedback and coaching.
• Reviewed existing service level agreements and proposed changes when necessary.
• Resolved escalated issues in a timely manner while maintaining customer satisfaction levels.
• Provided technical guidance and training to the team members on new tools or technologies used in the organization's services.
• Managed end-to-end delivery of IT services to national clients, ensuring SLA compliance and customer satisfaction.
• Recommended methods, technologies, process changes and training to clients to improve business opportunities and revenue potential.
• Implemented continuous improvement processes to reduce costs and improve service quality.
• Implemented ITIL best practices to streamline processes and improve service delivery efficiency.
• Managed the day-to-day operations of the delivery team including assigning tasks, setting deadlines and ensuring adherence to best practices.
• Created detailed reports on the performance of individual departments within operations.
• Recruited, hired and trained crew members on application of projects, customer relations, and customer service.

• Identified opportunities for process improvements and increased efficiency.
• Tracked project milestones and communicated updates to stakeholders.
• Developed and implemented strategies to ensure cost-efficient operations.
• Created monthly reports outlining progress on key initiatives.
• Prioritized and delegated tasks for efficient completion within team environment.
• Handled responsibilities successfully in manager's absence.
• Analyzed sales data to identify trends and adjust strategies accordingly.
• Analyzed business performance data and forecasted business results for upper management.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Delegated work to staff, setting priorities and goals.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Recruited and trained new employees to meet job requirements.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Managed Azure Runbooks for efficient VM provisioning in Azure.

Directed post-provisioning, decommissioning, and VM modification using Azure runbook.

Participated in daily, weekly, and monthly status calls and lead connect meetings.

Contributed to New Site Deployment projects.

Utilized PowerShell scripting to gather detailed data on shared folders and server configurations.

• Provided technical expertise in the installation, configuration and maintenance of VMware ESXi and vSphere environments.
• Managed multiple vCenters with high availability clusters including host, storage and network components.
• Reported on system status and activity using various reporting tools such as vRealize Operations Manager.
• Reviewed logs regularly for errors or anomalies that may indicate a problem with the environment.
• Resolved issues related to networking, storage, security, and other infrastructure components within a VMware environment.
• Optimized performance by tuning parameters such as memory allocation, CPU affinity settings.
• Assisted in troubleshooting problems related to operating systems or application software running on virtual machines.
• Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
• Installed firewalls and antivirus software to improve cybersecurity.
• Created online documentation to help employees resolve day-to-day issues.
• Participated in IT department meetings to identify continuous improvement opportunities and enhance delivery of IT services to users.
• Increased system security and performance with proactive changes.
• Gathered data pertaining to customer needs to identify, predict and evaluate system and network requirements.
• Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
• Evaluated existing IT infrastructure setup based on industry standards and best practices to identify areas that needed improvement or modification.
• Performed system maintenance tasks such as patching of operating systems, virus scanning and disk defragmentation.
• Assisted System Administrators in administering domain controllers running Windows Server 2008 and 2012 R2 platform for authentication purposes.
• Maintained documentation for various processes followed within the organization's IT infrastructure environment.
• Assisted in troubleshooting LAN and WAN connection issues by performing ping tests and tracing routes to remote sites.
• Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
• Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
• Resolved record-breaking backlog of support tickets following major system malfunction.
• Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
• Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
• Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
• Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.