Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Hobbies and Interests
Personal Information
Languages
Timeline
Generic
Rameshkumar Ramanathan

Rameshkumar Ramanathan

Kalyan

Summary

Dynamic Senior Team Leader at Hexaware Technologies, recognized for expertise in team management and performance monitoring. Led training initiatives that elevated team skills, resulting in a 30% boost in customer satisfaction. Proficient in conflict resolution and data analysis, cultivating a collaborative environment that enhances growth and operational efficiency.

Overview

15
15
years of professional experience

Work History

Senior Team Leader

Hexaware Technologies
Nagpur
06.2024 - Current
  • Monitored team workload to prevent burnout and ensure equitable task distribution.
  • Oversaw training and development programs to enhance team skills and knowledge.
  • Maintained up-to-date records of all activities related to the team's operations.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Suggested and organized team building activities and rewarded accomplishments.
  • Implemented systems for tracking employee attendance, leave requests, overtime.
  • Generated and shared comprehensive and detailed reports about team performance, mission-related objectives and deadlines.

Team Leader

Cognizant Technology Solutions
Pune
06.2022 - 10.2023
  • Leading the Team of 30+ associates/sr
  • Associates/SME in US Healthcare process
  • Managing a team of 30+ professionals across multiple clients to drive smooth end-to-end operations and increase productivity
  • Created an environment for open communications, creative thinking, cohesive team effort, and workplace trust
  • Conducting regular internal/client audits & directing on boarding and off boarding associates

Team Leader

Wipro Digital Operations and Platforms
Navi Mumbai
05.2021 - 06.2022
  • Handled a team of 50+ auditors across diverse functions in RCM to drive smooth operations
  • Conducting 2 weekly training sessions for the new recruits and existing employees via presentations, role plays & tests
  • Streamlining corporate communication processes to ensure timely delivery of critical projects for 50+ client locations
  • Assign new work and assist the team on complex scenarios
  • Provide reporting assistance to leadership team for business development
  • Publishing quality reports based on user performance for the leadership team

Business Process Delivery Analyst

Accenture Solutions PVT LTD
Navi Mumbai
05.2018 - 04.2021
  • Aligned with the Financial Services, banking and capital market verticals
  • Resolve customer queries and provide correct and relevant information
  • Handle, validate and process the end-customer's money received for policy premiums
  • Perform reconciliation for any discrepancies found during money processing
  • Function as an individual contributor being part of a team, with a focused scope of work, to achieve the goals of a company
  • Train the new hires and provide on floor support during their OJT phase
  • Provide reporting assistance to leadership team for business development
  • Creating monthly reports based on user behavior for the top management team
  • Creating WBR and monthly reports based on incoming requests for the business leaders to help with the forecasting

Senior Process Executive - Voice

Cognizant Technology Solutions
Navi Mumbai
01.2017 - 08.2017
  • Independent interaction with client and consumers
  • Online troubleshooting to resolve any technical issues at consumer's premises
  • Handling new scenarios and finding out solution to resolve it
  • Assisting teammates during complex situations
  • Train and provide OJT support to new hires and existing employees
  • Prepare and analyze weekly reports for leaders and senior management
  • Provide solutions and innovative ideas for process improvement and cost reduction

Business Analyst

Aon Hewitt
Navi Mumbai
12.2012 - 12.2016
  • Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
  • Created informative, actionable, and repeatable reporting that highlighted relevant business trends and opportunities for improvement.
  • Identified and analyzed industry or geographic trends with business strategy implications.
  • Provided technical support for existing reports, dashboards or other tools.
  • Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
  • Communicated with customers, competitors and suppliers to stay abreast of industry or business trends.

Subject Matter Expert

Wipro BPO Solutions LTD
Mumbai
12.2009 - 11.2012
  • Handle and assist a team of 15 to 17 associates on BAU workflows of a U.S.-based health insurance company.
  • Assign work to the team and monitor that the given task is completed within the given timeframe.
  • Perform random quality checks on a weekly basis, and provide feedback to associates internally.
  • Ensure that service quality, benchmarking, and quality assurance are met.
  • Handle online escalations, customer service issues, and billing inquiries.
  • Establish and maintain lines of communication with other departments to ensure that all information is accurate and complete.
  • Effective customer management and independent interaction with customers.

Education

Bachelors Degree - Commerce

Mumbai University
Navi Mumbai, MH
04-2009

Skills

  • Team management
  • Performance monitoring
  • Employee training
  • Client communication
  • Process improvement
  • Conflict resolution
  • Team development
  • Motivational skills
  • Attention to detail
  • Verbal and written communication
  • Team building
  • Advance Excel
  • Data analysis
  • Leadership
  • Business Analysis
  • Contract Management
  • Reporting & Analytics
  • Quality Assurance
  • Functional Requirements
  • New business requirements

Accomplishments

  • Won 'Best Employee Award' for excellent communication skills
  • Honored with the Gold award for being a key contributor in the Business Intelligence, HRBPO SAP reporting unit
  • Rewarded an impromptu award for learning and handling the process single-handedly within a short span of time
  • Honored with the Gold award for gaining expertise in Human Resource Shared Services (HRSS) within six months of joining the company
  • I independently took over the transition of reporting work for a new client, and I have handled the process
  • I took over a transition of new work from client HR to my current organization, and I successfully completed it
  • Core transition team at the new site in Chennai, for training new hires and setting up the process from scratch

Hobbies and Interests

  • Drawing
  • Painting
  • Photography
  • Hiking
  • Traveling
  • Listening to music

Personal Information

  • Father's Name: Mr. Ramanathan Ganapathi
  • Mother's Name: Late Alagarasi Ramanathan
  • Date of Birth: 06/23/88
  • Gender: Male
  • Marital Status: Unmarried

Languages

Tamil
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Marathi
Upper Intermediate (B2)
B2

Timeline

Senior Team Leader

Hexaware Technologies
06.2024 - Current

Team Leader

Cognizant Technology Solutions
06.2022 - 10.2023

Team Leader

Wipro Digital Operations and Platforms
05.2021 - 06.2022

Business Process Delivery Analyst

Accenture Solutions PVT LTD
05.2018 - 04.2021

Senior Process Executive - Voice

Cognizant Technology Solutions
01.2017 - 08.2017

Business Analyst

Aon Hewitt
12.2012 - 12.2016

Subject Matter Expert

Wipro BPO Solutions LTD
12.2009 - 11.2012

Bachelors Degree - Commerce

Mumbai University

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Rameshkumar Ramanathan