Drawing & Painting
Rameshkumar Ramanathan
Team Leader
Mumbai,Maharashtra
Summary
Rational Team Leader with 13+ years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Team Leader
Cognizant Technology Solutions
Pune
06.2022 - 10.2023
- Leading the Team of 20+ Associates/ Sr. Associates/SME in a US based healthcare process
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
Team Leader
Wipro Digital Operations and Platforms
Navi Mumbai
05.2021 - 06.2022
- Leading the Quality Assurance Team in RCM
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Business Process Delivery Analyst
Accenture Solutions PVT LTD
Mumbai
05.2018 - 04.2021
- Handling bill payments for the US based insurance client
- Developed logical to physical data mapping for data migration and onboarding.
- Established performance dashboard and tracking mechanism for deliverables.
- Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.
- Built long-term relationships due to prompt and courteous service.
Senior Process Executive - Voice
Cognizant Technology Solutions
Navi Mumbai
01.2017 - 08.2017
- Provide online technical support on the connection of broadband and voice services for business customers of an Australian based Telecom & Broadband Company
- Generated monthly metric reports, interpreted results and developed processes and solutions.
- Determined change management needs and defined behaviors for effective program management.
- Oversaw change management duties during new business process onboarding, reducing productivity interruptions.
Business Analyst
AON India Services LTD - Lately acquired by Wipro Ltd.
Navi Mumbai
12.2012 - 12.2016
- Part of Consumer Insights & Business Analytics (CIBA) Team to prepare and deliver reports using SAP BO, BW & ERP (HR Module) tools for multiple clients - US & UK
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
- Collaborated with stakeholders to define project objectives and criteria.
- Collaborated with teams in product line transition to streamline manufacturing footprint.
Subject Matter Expert
Wipro BPO Solutions LTD
Navi Mumbai
12.2009 - 11.2012
- Analyze and process Insurance claims/medi-claims for customers of US based Health Insurance Company
- Designed and prepared technical reports, studies, and related documentation.
- Led teams in scheduled and unscheduled equipment maintenance to optimize readiness.
- Developed and presented business cases, presentations and reports to senior management.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
Education
B.Com -
Mumbai University
Mumbai 06.2006 - 04.2009
Skills
Excellent communication skills (Both written and verbal)undefined
Accomplishments
- Won 'Best Employee Award' for excellent communication skills
- Honored with Gold award for being a key contributor in Business Intelligence- HRBPO SAP reporting unit
- Rewarded Impromptu award for learning and handling the process single handedly within a short span of time
- Honored Gold award for gaining expertise in Human Resource Shared Services (HRSS) within 6 months of joining the company
- Independently took over the transition of reporting work for a new client and have handled the process without any escalations till date
- Took over a transition of new work from client HR to my current organization & successfully completed it
- Was nominated and sent to Chennai for training new hires and setup the process from scratch
Interests
Photography
Hiking & Biking
Timeline - Career Snapshot
Dynamic 11+ years of experienced project & people manager with a proven track record of planning, monitoring, executing, and closing projects for strategic business development and growth. A versatile professional with the ability to quickly learn and deliver on new and diverse projects. Possess the ability to chalk out short and long term business strategy. Adept at mentoring and supervising a high-performing team of bid management professionals.
Personal Information
- Father's Name: Late Ramanathan Ganapathi
- Mother's Name: Late Alagarasi Ramanathan
- Date of Birth: 06/23/88
- Gender: Male
- Marital Status: Unmarried
Disclaimer
I hereby declare that the above written are true to the best of my knowledge and belief
Timeline
Team Leader
Cognizant Technology Solutions
06.2022 - 10.2023
Team Leader
Wipro Digital Operations and Platforms
05.2021 - 06.2022
Business Process Delivery Analyst
Accenture Solutions PVT LTD
05.2018 - 04.2021
Senior Process Executive - Voice
Cognizant Technology Solutions
01.2017 - 08.2017
Business Analyst
AON India Services LTD - Lately acquired by Wipro Ltd.
12.2012 - 12.2016
Subject Matter Expert
Wipro BPO Solutions LTD
12.2009 - 11.2012
B.Com -
Mumbai University
06.2006 - 04.2009
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